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Medical Receptionist - Surgery - Physician Practice

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  • Job
    Full-time
    Junior & Mid Level
  • People, HR & Administration
    Healthcare

Requirements

  • High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.
  • The ability to learn quickly and adapt to changing patient needs, a strong sense of accountability for improving the lives of our patients and their caregivers, an exceptional focus on teamwork, dedication to ongoing education, and the ability and passion to deliver the highest quality of care based on a strong sense of patient focus are all required.
  • Must be able to travel to various locations.
  • Prior receptionist or clerical experience in a medical office.
  • Epic experience.
  • CPR certification.

Responsibilities

  • Receives and directs all communication courteously and consistently. Adheres to HIPAA guidelines and office policy. Phone calls are answered quickly and directed appropriately.
  • Greets patients and visitors in a prompt, courteous and helpful manner. Conducts oneself in a friendly manner, by smiling, making direct eye contact and making patients and visitors feel welcome and important.
  • Assists patients with the sign in process. Responds promptly to patient's needs.
  • Supports financial responsibilities, including: staying abreast of reimbursement and billing procedures, accurately verifies information on Audit Journal, prepares bank deposits and credit card batches and signs and dates completed daily cash receipts.
  • Monitors general office supply inventory and equipment, including working with Team Members to determine their supply needs. Notifies Practice Manager, or designee, when supplies are low and initiates ordering of needed supplies and equipment.
  • Manages patient check-in process. Consistently and courteously obtains and verifies required demographic information (date stamp and/or copy insurance card). Collects copayment and any applicable balances; Verifies insurance eligibility; Ensures appropriate referrals are obtained (specialty offices); Ensures patient completes appropriate paperwork including but not limited to face sheet, ABN, and HIPAA forms; Accurately enters patient demographic information in billing/computer system.
  • Manages patient check-out process, ensuring the process is completed accurately and timely and in a friendly manner. Check-out process includes, but not limited to, reviewing charge slip, posting charges and payments into system, collecting current and past due balance(s), scheduling future appointment(s).
  • Promotes patient satisfaction by providing excellent service through friendly and helpful interactions with patients and visitors. Communicates potential patient satisfaction issues to direct manager.
  • Maintains efficient and accurate filing and record maintenance system.
  • Assembles new patient folders. Retrieves and returns records according to protocol.
  • Adapts work schedule to meet the needs of the practice. Works additional hours as requested to maintain adequate coverage for the practice. Willing to cross cover when necessary. Clocks in at designated start time. Managers time effectively to prevent unapproved OT.
  • Serves as a pre-loader for our EMR system.
  • Other duties and/or projects as assigned.
  • Adheres to HMH Organizational competencies and standards of behavior.

FAQs

What is the primary role of a Medical Receptionist at Hackensack Meridian Health?

The primary role of a Medical Receptionist is to provide reception and clerical services under the supervision of the practice manager and physician(s), including responsibilities such as billing, collections, handling referrals, managing appointments, and general secretarial duties for patients and visitors.

Are there travel requirements for this position?

Yes, candidates must be willing to travel within 30 minutes of their home and float to various locations as needed.

What qualifications are required for this job?

A High School diploma or GED is required, along with the ability to learn quickly, a strong sense of accountability, excellent teamwork skills, and a focus on patient care.

Is prior experience in a medical office necessary?

While it is preferred, prior receptionist or clerical experience in a medical office is not strictly necessary, though it is advantageous.

What software experience is beneficial for this role?

Experience with the Epic electronic medical record (EMR) system is preferred for this position.

Are there any certifications required for this role?

CPR certification is preferred but not required.

What kind of customer service skills are needed for this position?

Strong customer service skills are essential, including the ability to interact courteously and helpfully with patients and visitors, as well as promoting patient satisfaction through friendly interactions.

What are the working hours like for this role?

The Medical Receptionist is expected to adapt their work schedule to meet the needs of the practice and may be required to work additional hours as requested to maintain adequate coverage.

What should I do if I believe I'm a good fit for this position?

If you feel that the job description aligns with your strengths and capabilities, you are encouraged to apply today!

Keep getting better.

Science & Healthcare
Industry
10,001+
Employees
2016
Founded Year

Mission & Purpose

We are a leading not-for-profit health care organization that is the largest, most comprehensive and truly integrated health care network in New Jersey, offering a complete range of medical services, innovative research and life-enhancing care. In addition to our 18 hospitals, we are home to more than 36,000 team members, 7,000 physicians and 500+ patient care locations, including ambulatory care centers, surgery centers, home health services, long-term care and assisted living communities, ambulance services, lifesaving air medical transportation, urgent care centers, physician practice locations, and a fitness and wellness center. Transforming Care Our Hackensack Meridian Center for Discovery and Innovation is dedicated to developing and translating innovations in biomedical sciences to improve outcomes for cancer patients and others with life threatening, disabling and chronic diseases. Our vision at the Center for Discovery and Innovation is to transform today’s ideas into tomorrow’s new health care delivery. Defining Academic Excellence At the Hackensack Meridian School of Medicine, our mission is to develop our students, residents, fellows, faculty, and health care environment to deliver the highest quality care for all. Our approach is unique as we utilize the best components of different evidence-based teaching methods, and structure our foundational curriculum explicitly to give students what they need to thrive in the modern, technically demanding, clinical setting. We are proud to have two hospitals ranked on New Jersey’s Top 10 Best Hospitals list according to U.S. News & World Report, including Hackensack University Medical Center, the #1 adult and children’s hospital in the state, and Jersey Shore University Medical Center at #6. JFK Johnson Rehabilitation Institute has also once again been ranked among the nation’s best rehabilitation hospitals. No matter what, or when, we are ready to care for you. Environmental, Social and Governance (ESG) To demonstrate our commitment to creating a more equitable and sustainable future, ESG practices are part of our strategic priorities across the network. Read our 2023 Environmental, Social and Governance report to learn more about how this critical work is building stronger, healthier and thriving communities across New Jersey and beyond.

Benefits

  • Health and Wellbeing

    Employee Assistance Program (EAP)

  • Health Plans

  • Learning and Development

    Performance Management & Learning and Development

  • Retirement

    Hackensack Meridian Health 401k Savings Plans

  • Time Off

    Paid Time Off (PTO)

  • Former Team Members