FAQs
What is the main responsibility of an MIS Analyst at Ubiquity?
The main responsibility of an MIS Analyst at Ubiquity is to develop and distribute Contact Center reporting, ensuring data integrity and accuracy while collaborating with various teams to create or modify existing reports.
What experience is required for the MIS Analyst position?
The position requires 1-3 years of experience in a similar capacity, specifically in data analytics and reporting.
What tools and skills are essential for this role?
Essential skills include proficiency in Excel and SQL, experience with call center statistics, and knowledge in VBA, macros, pivot charts, design tools, and developing dashboards using Power BI and Looker Data Studio.
Is experience in data automation required for this role?
Yes, experience in automating tasks and reports that are manual to reduce cycle time and defects is a requirement for this position.
What is the work schedule like for the MIS Analyst at Ubiquity?
The work schedule is flexible, and candidates should be amenable to working on different shifts, including Day Shift, Mid Shift, and Night Shift.
What kind of work environment does Ubiquity promote?
Ubiquity promotes an inclusive employee experience where all individuals, regardless of their background, can contribute their ideas and feel free to be their most authentic self.
Where is Ubiquity headquartered?
Ubiquity is headquartered in New York City, with delivery locations in Europe, Asia, and the Americas.
How does Ubiquity view collaboration among team members?
Ubiquity values collaboration and graciousness with each other’s time, believing that it contributes to a strong collective effort in achieving company and client goals.
What is Ubiquity's approach to customer experience?
Ubiquity is recognized as a leading CX provider for disruptors and innovators, committed to delivering better experiences across financial services, healthcare, and e-commerce.
Does Ubiquity offer opportunities for career growth?
Yes, Ubiquity fosters a growth-oriented environment, encouraging employees to push themselves and continuously seek improvement in their roles and contributions.