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Multilingual Project Manager - SaaS

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Sprinklr

2mo ago

  • Job
    Full-time
    Senior Level
  • Business, Operations & Strategy
  • Paris
  • Quick Apply

AI generated summary

  • You must be fluent in French and English, have client management experience in IT/SaaS, strong project management skills, leadership abilities, and familiarity with Agile methodologies.
  • You will oversee project portfolios, collaborate with teams, ensure efficiency, engage stakeholders, communicate transparently, exceed client expectations, lead quality assurance, and stay updated on industry trends.

Requirements

  • Multilingual Proficiency: Business fluency in both French and English is mandatory. Spanish and Italian language skills are preferred.
  • Client Management experience: Experience collaborating with business owners and executive-level clients, ideally within IT, SaaS, CCaaS, Social, or Software environments.
  • Project Management: Proven track record of managing multi-geo, multicultural teams and large-scale initiatives to achieve organisational goals.
  • Leadership Acumen: Strong leadership, influencing, negotiation, and mediation skills with the ability to motivate teams and resolve issues effectively.
  • Technical Aptitude: Familiarity with software development life cycles, web technologies, and Agile project management methodologies. Certification in Project Management (e.g., Prince2, PMP, SCRUM) is highly desirable.

Responsibilities

  • Portfolio Management: Oversee a dynamic portfolio comprising 5 - 7 accounts, ensuring precise control over project scope, change management, risk mitigation, and issue resolution.
  • Collaborative Leadership: Partner with consulting teams, internal leaders, and regional departments to synchronise efforts and propel project delivery forward.
  • Efficiency and Excellence: Ensure the efficacy of overall programs while meticulously managing individual projects to meet deadlines and budgetary constraints.
  • Stakeholder Engagement: Cultivate strong relationships with key client and internal stakeholders, fostering participation and securing executive buy-in for project success.
  • Solution Expertise: Deepen your understanding of Sprinklr's platform components, enabling you to craft realistic project plans and innovative solutions that meet client needs.
  • Transparent Communication: Keep all stakeholders informed with accurate project reporting and forecasting while adeptly managing risks, issues, and change requests.
  • Client Satisfaction: Exceed client expectations by delivering measurable outcomes, managing service briefs, and driving excellence across every project facet.
  • Leadership and Quality Assurance: Set the standard for your team, championing quality and excellence in all project deliverables while providing regular status updates to stakeholders.
  • Industry Insight: Stay abreast of industry trends and opportunities, leveraging this knowledge to shape client solutions effectively.

FAQs

What is the primary role of a Multilingual Project Manager at Sprinklr?

The primary role of a Multilingual Project Manager at Sprinklr is to steer enterprise-level initiatives for top-tier customers, driving projects from conception to completion while managing a dynamic portfolio of accounts.

What languages are required for this position?

Business fluency in both French and English is mandatory, with Spanish and Italian language skills being preferred.

What type of clients will the Project Manager work with?

The Project Manager will collaborate with business owners and executive-level clients, ideally within IT, SaaS, CCaaS, Social, or Software environments.

What project management experience is needed for this role?

A proven track record of managing multi-geo, multicultural teams and large-scale initiatives to achieve organizational goals is required.

What leadership skills are emphasized for this position?

Strong leadership, influencing, negotiation, and mediation skills are emphasized, alongside the ability to motivate teams and resolve issues effectively.

Is certification in project management necessary?

While not mandatory, certification in Project Management, such as Prince2, PMP, or SCRUM, is highly desirable.

What is the working environment like at Sprinklr?

Sprinklr fosters a culture of belonging, innovation, and respect, where every employee feels valued, and contributions matter.

Does Sprinklr offer additional employee benefits?

Yes, Sprinklr provides a range of comprehensive health plans, well-being programs, and financial protection for employees and their families, as well as access to learning opportunities.

What are the expectations regarding client satisfaction in this role?

The Project Manager is expected to exceed client expectations by delivering measurable outcomes and driving excellence across every project facet.

How does Sprinklr support employee development?

Sprinklr invests in employee development through continuous learning opportunities, including access to LinkedIn Learning, and prioritizes wellbeing with programs like daily meditation breaks and virtual fitness.