Logo of Huzzle

Home

Matches

Explore

Manage

Multilingual Project Manager - SaaS

image

Sprinklr

2mo ago

  • Job
    Full-time
    Senior Level
  • Business, Operations & Strategy
  • Milan
  • Quick Apply

AI generated summary

  • You must be fluent in Italian and English, with preferred Spanish or French skills. Experience in client management, project management, leadership, and technical aptitude is essential.
  • You will manage multiple accounts, lead cross-functional teams, communicate with stakeholders, ensure project efficiency, exceed client expectations, and stay updated on industry trends.

Requirements

  • Multilingual Proficiency: Business fluency in both Italian and English is mandatory. Spanish and French language skills are preferred.
  • Client Management experience: Experience collaborating with business owners and executive-level clients, ideally within IT, SaaS, CCaaS, Social, or Software environments.
  • Project Management: Proven track record of managing multi-geo, multicultural teams and large-scale initiatives to achieve organisational goals.
  • Leadership Acumen: Strong leadership, influencing, negotiation, and mediation skills with the ability to motivate teams and resolve issues effectively.
  • Technical Aptitude: Familiarity with software development life cycles, web technologies, and Agile project management methodologies. Certification in Project Management (e.g., Prince2, PMP, SCRUM) is highly desirable.

Responsibilities

  • Portfolio Management: Oversee a dynamic portfolio comprising 5 - 7 accounts, ensuring precise control over project scope, change management, risk mitigation, and issue resolution.
  • Collaborative Leadership: Partner with consulting teams, internal leaders, and regional departments to synchronise efforts and propel project delivery forward.
  • Efficiency and Excellence: Ensure the efficacy of overall programs while meticulously managing individual projects to meet deadlines and budgetary constraints.
  • Stakeholder Engagement: Cultivate strong relationships with key client and internal stakeholders, fostering participation and securing executive buy-in for project success.
  • Solution Expertise: Deepen your understanding of Sprinklr's platform components, enabling you to craft realistic project plans and innovative solutions that meet client needs.
  • Transparent Communication: Keep all stakeholders informed with accurate project reporting and forecasting while adeptly managing risks, issues, and change requests.
  • Client Satisfaction: Exceed client expectations by delivering measurable outcomes, managing service briefs, and driving excellence across every project facet.
  • Leadership and Quality Assurance: Set the standard for your team, championing quality and excellence in all project deliverables while providing regular status updates to stakeholders.
  • Industry Insight: Stay abreast of industry trends and opportunities, leveraging this knowledge to shape client solutions effectively.

FAQs

What languages do I need to be fluent in for this position?

You must have business fluency in both Italian and English. Spanish and French language skills are preferred.

What is the focus of Sprinklr as a company?

Sprinklr is focused on enabling organizations to make their customers happier through its unified customer experience management platform.

What does the role of Multilingual Project Manager involve?

The role involves overseeing enterprise-level projects, collaborating with consulting teams, managing portfolios, and ensuring client satisfaction while delivering measurable outcomes.

Is prior experience in IT or SaaS required?

Yes, experience collaborating with business owners and executive-level clients, ideally within IT, SaaS, CCaaS, Social, or Software environments, is required.

What project management methodologies are preferred for this position?

Familiarity with Agile project management methodologies is preferred, along with a certification in Project Management such as Prince2, PMP, or SCRUM.

How many accounts will I manage in this role?

You will oversee a dynamic portfolio comprising 5 - 7 accounts.

What kind of work environment does Sprinklr provide?

Sprinklr provides a culture where employees feel they belong, are happier, and where their contributions matter, focusing on diversity and inclusion.

Are there opportunities for career development at Sprinklr?

Yes, Sprinklr invests in its people by offering continuous learning opportunities, including access to LinkedIn Learning and other professional development resources.

What benefits do full-time employees receive?

Full-time employees receive a range of comprehensive health plans, well-being programs, and financial protection options for them and their families.

What is the company’s stance on diversity and inclusion?

Sprinklr values and celebrates diversity, striving to create a judgment-free zone where every employee feels respected and heard.