Logo of Huzzle

Home

Matches

Explore

Manage

NDLS Booking Line Agent

image

SGS

1mo ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    People, HR & Administration
  • Galway
  • Quick Apply

AI generated summary

  • You need a Leaving Certificate, strong computer skills, excellent communication, multitasking ability, attention to detail, and the capacity to work independently and in a team.
  • You will handle calls professionally, process bookings, maintain data protection, comply with SOPs, manage confidential information, and ensure adherence to company policies and safety practices.

Requirements

  • Leaving certificate or equivalent
  • Computer literate
  • Excellent communication skills – both verbal and written
  • Ability to multitask and work under pressure
  • Effective interpersonal skills at all levels
  • Ability to demonstrate accuracy and attention to detail
  • Ability to work under own initiative and as part of a team.

Responsibilities

  • Ensure all calls received are answered in a timely and professional manner.
  • Complete all NDLSFO duties and responsibilities in accordance with relevant procedures and performance agreement.
  • Process bookings & cancellations for NDLS Customers.
  • Ensure the Data Protection is always adhered to as per the 8 Principles of Data Protection.
  • Ensure a full understanding of SOP’s and Scripts.
  • Ensure all agreed operational procedures & scripts are strictly complied with.
  • Manage confidential information securely and in line with Records Management and Data Protection Policies.
  • Lead by example and demonstrate SGS values.
  • Maintain and ensure good employee relations.
  • Complete daily administration.
  • Ensure full compliance with the Company’s Code of Integrity & Professional Conduct.
  • Present a professional image of the company through personal grooming and presentation.
  • At all times, adopt a safe behaviour by exercising due regard for the health and safety of yourself, colleagues, and clients, in line with the Company’s policies and procedures.
  • Ensure full compliance with the Company’s Code of Integrity, and act in accordance with SGS Ireland’s Equality & Diversity Policy.

FAQs

What is the primary responsibility of the NDLS Booking Line Agent?

The primary responsibility of the NDLS Booking Line Agent is to answer calls and queries in a timely manner while processing bookings and cancellations for NDLS customers in accordance with relevant procedures and performance agreements.

What qualifications are required for this position?

A Leaving Certificate or equivalent qualification is required for this position.

Are there any specific skills needed for this role?

Yes, candidates should possess excellent communication skills (both verbal and written), computer literacy, the ability to multitask and work under pressure, effective interpersonal skills, accuracy and attention to detail, and the ability to work both independently and as part of a team.

Is previous experience in customer service necessary for this job?

While specific previous experience is not mentioned, strong communication and interpersonal skills, along with the ability to handle multiple tasks and work under pressure, are essential for success in this role.

What are the expected behaviors for the NDLS Booking Line Agent?

Expected behaviors include integrity, flexibility, professionalism with clients, contractors, and colleagues, compliance with SGS policies and procedures, and being a team player.

Who does the NDLS Booking Line Agent report to?

The NDLS Booking Line Agent reports to the Operations Lead.

What measures should the agent take to ensure data protection?

The agent must ensure adherence to the 8 Principles of Data Protection, manage confidential information securely, and comply with Records Management and Data Protection Policies.

Is this position a full-time role?

Yes, this is a full-time Booking Line Agent position on a fixed-term contract.

What is SGS's commitment regarding employee relations?

SGS is committed to maintaining good employee relations and expects the Booking Line Agent to promote a professional image and positive interactions.

Are there opportunities for professional development within SGS?

Although the job description does not specify, SGS is a large organization recognized for its integrity and professionalism, which may provide opportunities for career advancement and professional development in the future.

image

SGS

When you need to be sure

Consulting
Industry
10,001+
Employees

Mission & Purpose

We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 98,000 employees operate a network of 2,650 offices and laboratories, working together to enable a better, safer and more interconnected world. Community Guidelines Welcome to our LinkedIn page! SGS encourages all fans of this page to participate in the conversation through questions and comments. Any comments or activity arising from persons sharing or otherwise reproducing any communications published by SGS is not controlled or endorsed by SGS.