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Night Audit Agent (m/w/d) - The Ritz-Carlton, Berlin

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Hospitality & Retail
  • Berlin

AI generated summary

  • You need a completed hotel management training, front office experience, strong German and English skills, computer proficiency, and a professional demeanor with guests and staff.
  • You will handle night operations, perform check-ins/outs, assist VIP guests, manage special requests, ensure smooth service, and communicate effectively with all hotel departments.

Requirements

  • Abgeschlossene Ausbildung als Hotelfachmann (m/w/d) oder vergleichbare Qualifikation, in der gehobenen Hotellerie von Vorteil
  • Erste Berufserfahrung am Front Office, idealerweise in der Nachtschicht
  • Sehr gute Deutsch- und Englischkenntnisse in Wort und Schrift
  • Fundierte Computerkenntnisse und optimalerweise erste Erfahrungen mit dem Programm Opera
  • Professioneller Umgang mit Kunden, Gästen und Mitarbeitern

Responsibilities

  • Alle im Nachtdienst anfallenden und zu erledigenden Arbeiten im Bereich Empfang, Night Audit, Concierge & Guest Relations
  • Durchführung von Check-In's und Check-Out's
  • Persönliche Betreuung der Gäste bei allen Fragen und Anliegen, besonders auch von VIP-Gästen
  • Entgegennehmen von besonderen Gästewünschen und Reservierungen
  • Durchführung der kompletten Gästeabrechnung
  • Perfekte Kommunikation mit allen Abteilungen des Hauses
  • Koordination und Sicherstellung eines stets reibungslosen Services

FAQs

What are the working hours for the Night Audit Agent position?

The position is full-time, primarily covering night shifts as necessary for the role.

Is prior experience required for this role?

Yes, we prefer candidates who have previous experience in a front office role, ideally during the night shift.

What language skills are required for this position?

Candidates should have very good German and English language skills, both spoken and written.

Do I need any specific qualifications to apply for this job?

A completed training as a hotel management professional or a comparable qualification is preferred, especially within the upscale hotel sector.

Is there any training provided for new staff?

Yes, we offer onboarding programs at the start of employment, along with regular feedback sessions and access to online training resources.

What is the salary or compensation structure like for this position?

While the specific salary is not listed, the company offers various benefits including holiday bonuses, transportation subsidies, and additional options like extra vacation days or funding for personal development.

Are there opportunities for career advancement within the company?

Yes, The Ritz-Carlton offers internal and global development opportunities as part of Marriott International, which has over 8000 hotels worldwide.

Do employees receive any benefits related to their uniforms?

Yes, employees are provided with a free uniform, including cleaning services for the uniform and business clothing.

What kind of work environment can I expect?

You can expect a supportive and motivated team environment that values excellent guest experiences and teamwork.

Are there any social or team-building activities offered?

Yes, the hotel organizes team events, summer parties, and annual celebrations to promote team spirit and camaraderie.

Travel & Leisure
Industry
10,001+
Employees
1927
Founded Year

Mission & Purpose

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of nearly 8,300 properties under 30 leading brands spanning 138 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

Benefits

  • Travel Perks & Benefits

    We encourage you to explore the world around you, so we offer generous hotel and food discounts at thousands of our global properties. What a way to travel! We look after our associates, which is why we also have a comprehensive and competitive benefits program.

  • Recognition & Rewards

    Marriott recognizes success and commitment. We honor and encourage leadership and exceptional service. We also give bonuses for successful referrals and we reward long service. We believe hard work should be acknowledged.

  • Growth Opportunities

    Marriott believes in a career that flourishes with you. We also believe that wider experiences often provide a more enriching experience. We offer professional development, mentoring and training to help you get to where you want to go.