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Night Auditor (m/w/d)

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Marriott International

3mo ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Hospitality & Retail
  • Cologne

AI generated summary

  • You are passionate about hospitality, thrive in stress, have experience in guest-oriented roles or hotel training, and communicate effectively in German and English.
  • You will manage Night Audit tasks, check-in/check-out guests, resolve complaints, conduct safety rounds, and handle administrative duties like booking and credit card reconciliation.

Requirements

  • Das wichtigste zuerst: Sie sind leidenschaftliche/r Gastgeber:in und ihr Herz schlägt für die Hotellerie und die Nacht ist Ihr Tag!
  • Sie haben Lust, sich jeden Tag weiterzuentwickeln, Neues zu lernen und Teil eines familiären und ambitionierten Teams zu sein
  • Eine falsche Bestellung, Extrawünsche oder komplexe Anfragen? Sie behalten auch in stressigen Situationen einen kühlen Kopf
  • Sie konnten bereits Erfahrung in einer ähnlichen gästeorientierten Position finden und/oder verfügen über eine Hotelfachausbildung
  • Ihre kommunikative Art zeichnet Sie aus und Sie fühlen sich sowohl in der deutschen als auch englischen Sprache wohl

Responsibilities

  • Ihr Arbeitsplatz ist das Herz unseres Hauses – unser Great Room! Als wahres Multitalent übernehmen Sie von hier aus alle anfallenden Aufgaben im Bereich Night Audit und kümmern sich um den Check-in & Check-out unserer Gäste
  • Als Expert:in auf Ihrem Gebiet wissen Sie worauf es ankommt, um einen Aufenthalt unvergesslich zu machen und stellen dies im Umgang mit unseren Gästen stets unter Beweis
  • Als Customer Journey Spezialist:in tun Sie alles, den Aufenthalt unserer Gäste so unvergesslich wie möglich zu machen und beraten diese in allen Anliegen & Belangen
  • Auf Sie ist Verlass! Daher übernehmen Sie selbstständig und zuverlässig die Schichten in der Nacht und führen Sicherheitsrundgänge durch Sie behalten auch in komplizierten Situationen einen kühlen Kopf und wissen durch Ihre Expertise mit Gästebeschwerden umzugehen und finden eine Lösung – Sie wissen, dass man auch negative Eindrücke mit der richtigen Einstellung in positive Erinnerungen verwandeln kann
  • Des Weiteren kümmern Sie sich um weitere administrative Aufgaben wie die Kontrolle von Buchungen und Kreditkartenabrechnungen und die Durchführung des Tagesabschluss

FAQs

What are the key responsibilities of a Night Auditor at the Cologne Marriott Hotel?

The Night Auditor is responsible for handling check-ins and check-outs, managing guest inquiries, conducting safety rounds, performing the day-end closing, and ensuring an exceptional guest experience throughout the night.

What qualifications are required for this position?

Candidates should have a passion for hospitality, experience in a guest-oriented role or a formal hotel education, and strong communication skills in both German and English.

What kind of work schedule should I expect?

The position is full-time and requires working night shifts. The management is flexible in accommodating work schedule requests.

Is there a training program for new hires?

Yes, new hires will go through a targeted onboarding program to ensure they are well-prepared for their role.

Are there opportunities for career advancement?

Yes, there is a wide range of internal and external training available, along with individual development plans that provide excellent advancement and transfer opportunities within sister hotels.

Will I be part of a team-oriented environment?

Yes, you'll be joining a familial and diverse team with flat hierarchies, quick decision-making processes, and regular feedback.

What benefits are offered to employees?

Employees can expect a variety of benefits, including Christmas and vacation bonuses, discounted parking, employee referral programs, free uniform cleaning, and discounted stays and meals at Marriott hotels worldwide.

How can I show my interest in this position?

Candidates can apply directly by submitting their application. Once received, the HR department will send a confirmation and get back to you as soon as possible.

Is there support for employee well-being and health?

Yes, there are various well-being and mental health offers, healthy meal options in the staff canteen, and numerous opportunities for social engagement.

How does Marriott promote diversity and inclusion?

Marriott is committed to hiring a diverse workforce and fostering an inclusive culture where all employees are prioritized, including those with protected statuses.

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Marriott International

Travel & Leisure
Industry
10,001+
Employees
1927
Founded Year

Mission & Purpose

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of nearly 8,300 properties under 30 leading brands spanning 138 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

Benefits

  • Travel Perks & Benefits

    We encourage you to explore the world around you, so we offer generous hotel and food discounts at thousands of our global properties. What a way to travel! We look after our associates, which is why we also have a comprehensive and competitive benefits program.

  • Recognition & Rewards

    Marriott recognizes success and commitment. We honor and encourage leadership and exceptional service. We also give bonuses for successful referrals and we reward long service. We believe hard work should be acknowledged.

  • Growth Opportunities

    Marriott believes in a career that flourishes with you. We also believe that wider experiences often provide a more enriching experience. We offer professional development, mentoring and training to help you get to where you want to go.