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Nordic Baltic Customer Experience & Analytics Manager

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Schneider Electric

1mo ago

  • Job
    Full-time
    Senior Level
  • Data
    Marketing
  • Barcelona

AI generated summary

  • You need marketing and analytics experience in multinational settings, customer journey mapping skills, strong communication, data-driven problem-solving, leadership experience, and relevant degree.
  • You will map customer journeys, lead analytics, provide insights, engage teams, and facilitate data-driven decision-making to enhance commercial performance across the Nordic Baltic Zone.

Requirements

  • Several years of experience in marketing and analytics supporting multinational work environments.
  • Passion for marketing, digital strategies and enhancing customer engagement. Your insights will be key in shaping our marketing efforts and drive success across various channels.
  • Experience in customer journey mapping and continuous optimization of customer journeys.
  • Effective communicator capable of interaction with different stakeholders including senior management, and able to inspire and influence stakeholders.
  • A data driven approach with strong analytical and problem-solving skills.
  • Preferably team leadership experience in some capacity.
  • A relevant degree such as Masters degree in Finance, Business Administration, Marketing or equivalent.
  • Fluent in English and preferably in one or more of the Nordic languages.

Responsibilities

  • Customer Journey Mappings
  • Together with the Digital Marketing Director, you are responsible for ensuring clear and ambitious customer journeys across all businesses and customer types in the Nordic Baltic Zone
  • Animate the country and channel management teams around customer journey mappings, furthermore you follow-up on findings, recommendations and outcomes from journey mappings.
  • Acting as a critical link between the Digital Marketing organization and businesses to ensure journey mappings are conducted and acted upon.
  • Support journeys mappings and strategies by delivering relevant datapoints and insights from the Sales & Marketing Analytics team.
  • Sales & Marketing Insights & Analytics
  • Lead and develop the Sales & Marketing Insights & Analytics hub in Barcelona, Spain with five team members supporting the Nordic Baltic zone.
  • Lead and develop a data driven culture in the Marketing organization, providing relevant stakeholders with timely, accurate and high-quality reporting on our commercial performance.
  • Establish processes within the analytics team which enable the team to identify patterns and trends in large data sets and make recommendations about the methods and ways in which we obtain and analyze data to improve quality and efficiency of data systems, dashboards etc.
  • Provide commercial colleagues with crisp and easy to comprehend reports, actions and insights on a regular and timely manner.
  • Build strong relations and collaboration with colleagues in Data Management (Schneider Digital) and global functions for Sales & Marketing Analytics.
  • Commercial Engagement and Communities
  • Working alongside colleagues in the Digital Marketing organization, you are responsible for engaging more than 200 colleagues around our commercial performance, this includes Nordic Baltic Marketeers, Channel Managers, Offer Managers, Business developers – this includes running effective communities where insights and actions are presented, discussed and acted upon.
  • Reporting journey mappings, actions and outcomes as well as commercial results back to the relevant members of the business

FAQs

What is the primary responsibility of the Nordic Baltic Customer Experience & Analytics Manager?

The primary responsibility is to drive digital customer experience forward in the Nordic Baltic region and lead the newly established Sales & Marketing Insights & Analytics team, focusing on customer journey strategies and data interpretation for commercial success.

Where is this position located?

The position can be based in either Stockholm, Sweden or Barcelona, Spain.

What qualifications are required for this role?

The ideal candidate should have several years of experience in marketing and analytics, a passion for digital strategies, experience in customer journey mapping, strong communication skills, a data-driven approach, team leadership experience, and a relevant degree.

Do we offer flexible work hours?

Yes, we offer a flexible schedule that allows employees to adjust their work hours to accommodate personal needs and responsibilities.

Is there an opportunity for remote work?

Yes, we support remote work in a hybrid format, allowing employees to work from home part of the time.

What kind of reporting will the Nordic Baltic Customer Experience & Analytics Manager be responsible for?

The manager will provide timely, accurate, and high-quality reporting on commercial performance and insights to relevant stakeholders.

Will I be required to engage with colleagues from different cultures?

Yes, intercultural curiosity and the ability to build relationships across borders are essential, as the role involves working closely with internal and external colleagues from Schneider's global organization.

Are there opportunities for professional development?

Yes, we offer an AI-driven professional development platform, Open Talent Market, that connects employees with job opportunities, projects, and mentors globally.

What health and wellness benefits are provided?

Employees have access to the Wellwo health and wellness platform, which includes virtual medical care, psychological support, nutrition counseling, and fitness classes.

Do we provide paid family leave?

Yes, our Global Family Leave Policy provides flexible paid conditions to support employees during significant life events such as parenthood, loss, or caring for a loved one.

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Schneider Electric

Leading the Digital Transformation of Energy Management and Automation.

Manufacturing & Electronics
Industry
10,001+
Employees
1836
Founded Year

Mission & Purpose

Schneider Electric's purpose is to empower all to make the most of our energy and resources, bridging progress and sustainability for all. We call this Life Is On. Our mission is to be your digital partner for Sustainability and Efficiency. We drive digital transformation by integrating world-leading process and energy technologies, end-point to cloud connecting products, controls, software and services, across the entire lifecycle, enabling integrated company management, for homes, buildings, data centers, infrastructure and industries. We are the most local of global companies. We are advocates of open standards and partnership ecosystems that are passionate about our shared Meaningful Purpose, Inclusive and Empowered values. Recognized as the world’s most sustainable company in 2021 by Corporate Knights Global 100 Index.