FAQs
What is the expected salary for the Offer Operations Senior Manager role?
The expected salary for this role is £53,000 - £70,000.
What are the contract types available for this position?
There are 2 permanent opportunities available, one for Waitrose and one for John Lewis.
Is flexible working available for this role?
Yes, the Partnership has adopted a blended working approach, allowing you to work a mixture of office and home based on personal needs while balancing business requirements.
Where is this role based?
This role can be based at either the London Head Office campus (John Lewis) or the Bracknell Campus (Waitrose).
Are there any travel allowances for commuting to the office?
No, any costs incurred for travel to the office are the responsibility of the successful candidate, as there is no travel allowance for this role.
What will be my key responsibilities in this role?
Key responsibilities include leading the operational delivery of loyalty offers, managing the offers programme, ensuring effective operational processes, and collaborating with various teams to enhance customer redemption and participation.
What essential skills are required for this position?
Essential skills include significant experience in loyalty or CRM offers environments, managing teams collaboratively, understanding retail loyalty operations, working in a customer data environment, and experience with budget and resource management.
What are some desirable skills for this role?
Desirable skills include being a systems thinker capable of tackling complex problems and having proven experience in complex transformation across different business units.
What benefits are offered with this position?
Benefits include hybrid working, 25 days of holiday plus public holidays, excellent work-life balance with a focus on well-being, a defined contribution pension scheme, Partnership discounts, and other exclusive benefits.
What does the application process involve?
The application process involves uploading a CV and answering application questions. Successful applicants can expect a virtual interview.
Are there any adjustments available for the recruitment process?
Yes, you’ll be asked about any adjustments you might need to support the recruitment process, and accommodations will be discussed.
Will the vacancies close early?
Yes, vacancies may close early if a high volume of applications is received, so it is recommended to apply early.