FAQs
What is the role of an Office 365 Junior Administrator at Bank of Ireland?
The Office 365 Junior Administrator will provide 2nd level support for various Enterprise Service Technologies, manage and drive the resolution of Enterprise Support Incidents, and offer hands-on technical support to end-users, including C-Level executives.
What qualifications are needed to apply for the Office 365 Junior Administrator position?
There are no specific qualifications or minimum educational requirements needed for this role. However, relevant 3rd level IT qualifications and Windows MCSA certifications are desirable but not essential.
What experience is required for the Office 365 Junior Administrator role?
Candidates should have at least 3+ years of experience in a similar Office 365 Engineer role. Demonstrable experience with Exchange Online, Azure AD, Microsoft Intune, Conditional Access, Teams, and Microsoft Azure is essential.
What tools and technologies should applicants be familiar with?
Applicants should have demonstrable experience with technologies such as Windows 7 and 10, Microsoft Office 365, Active Directory, Azure AD connect, MS Intune, and endpoint management tools like SCCM. Knowledge of Service Management and Monitoring tools such as ServiceNow and SCOM is also beneficial.
Will this position include support for C-Level executives?
Yes, the Office 365 Junior Administrator will provide timely direct hands-on support to end users, including C-Level executive support.
What is the work environment like for this role?
The role will be in a fast-paced, dynamic environment. It is a hybrid onsite role that can be performed anywhere in the Republic of Ireland, with the primary office location as ITC, Cabinteely, Dublin 18.
What are the key competencies required for this position?
Key competencies include being customer-focused, demonstrating teamwork, accountability, managing risk, and championing transformation.
What benefits does Bank of Ireland offer to employees?
Bank of Ireland offers a culture prioritizing work-life balance, flexible working options, 23 days of annual leave, excellent pension contributions, paid maternity leave, and support for working parents, as well as access to employee assistance programs and opportunities for professional development.
How does Bank of Ireland approach diversity and inclusion?
Bank of Ireland is committed to building an inclusive and diverse workplace and welcomes applications from people of all backgrounds, lived experiences, abilities, and perspectives. They provide reasonable accommodations during the recruitment process for disabilities, neurodivergence, or medical conditions.