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Office Administrator

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Hanger, Inc.

3mo ago

  • Job
    Full-time
    Entry & Junior Level
  • People, HR & Administration
    Healthcare
  • Bellevue

AI generated summary

  • You need a high school diploma or GED, customer service experience, a valid driver’s license, and preferably 1-2 years in EMR systems, plus strong communication and organizational skills.
  • You will schedule appointments, create and maintain patient records, manage calls, obtain insurance authorizations, provide financial counseling, post payments, and perform daily document research.

Requirements

  • Minimum Qualifications
  • High school diploma or GED required.
  • Requires less than 1 year of customer service, administration or related experience.
  • Must have, or be eligible to obtain, a valid driver’s license and driving record within the standards outlined within Hanger’s Motor Vehicle Safety Policy and Procedures.
  • Preferred Qualifications And Experiences
  • At least 1-2 years of experience with EMR/electronic health/medical record systems (preferably NextGen and/or OnBase).
  • Working knowledge of HIPAA and other medical insurance regulations and terminology for private payer, state and federal plans including coding, billing and reimbursement protocols.
  • Associate's degree.
  • Ability to type 40 correct words per minute.
  • At least 2 years of computer and office equipment experience including MS Office products (Word, Excel), e-mail and automated billing systems, facsimile machines, calculator, postage machine, copiers, etc.
  • Basic administrative math accounting skills.
  • Physical Requirements
  • While performing the duties of this job, the employee will regularly be required to sit, walk and stand; occasionally bend or twist; regularly talk and hear, both in person and by telephone; use hands to operate standard office equipment; reach with hands and arms (to include reaching overhead); and lift up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision and the ability to adjust focus.
  • Additional Success Factors
  • Excellent organizational skills and the ability to manage multiple tasks (ex. multitasking) with a high degree of detail orientation while working in a fast paced environment.
  • Resourceful team player who excels at building trusting relationships with patients, referral sources, and colleagues.
  • Personable office professional whose strengths include cultural sensitivity and an ability to build rapport with a diverse population in multicultural settings.
  • Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple concurrent projects in a fast paced environment.
  • Strong interpersonal, oral (including telephone) and written communication skills, including the ability to follow written and verbal directions. While performing this client facing position, working with a diverse population in multicultural settings, there will large amounts of communication (oral and written) including but not limited to clinicians, patients, physicians, physician’s office representatives, other staff members (field associates, managers, directors) and/or business representatives.
  • Demonstrated ability to provide a high level of customer service to patients, fellow employees and referral sources.
  • Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships.
  • Keep the patient at the center of everything that you do, building lifelong trust.
  • Foster open collaboration and constructive dialogue with everyone around you.
  • Continuously innovate new solutions, influencing and responding to change.
  • Focus on superior outcomes, and calibrate work processes for outstanding results.
  • Ability to work with physically challenged individuals.
  • Working knowledge of state, federal, regional collection and reimbursement laws, HIPAA and other medical insurance regulations and terminology for private payer, state and federal plans including coding, billing and reimbursement protocols.

Responsibilities

  • Responsible for patient appointment scheduling
  • Creation of new patient charts and maintenance of patient records
  • Scanning and filing patient documents and ensuring complete and accurate information
  • Managing incoming phone calls
  • Obtaining insurance authorization
  • Providing financial counseling for patients and posting over the counter (OTC) payments
  • Daily document research on an electronic health/medical record system

FAQs

What is Hanger, Inc.'s mission?

Hanger, Inc. aims to empower human potential by providing premier orthotic and prosthetic services and products, leading the market by offering superior patient care and outcomes.

What are the primary responsibilities of the Office Administrator?

The primary responsibilities include scheduling patient appointments, maintaining patient records, managing incoming calls, obtaining insurance authorizations, providing financial counseling, and conducting billing research.

What qualifications are required for this position?

A high school diploma or GED is required, along with less than 1 year of customer service or administrative experience. A valid driver’s license is also necessary.

What are the preferred qualifications for candidates?

Preferred qualifications include 1-2 years of experience with EMR systems, knowledge of HIPAA and medical insurance regulations, an Associate's degree, typing skills of 40 correct words per minute, and proficiency in MS Office products.

Is training provided for new employees?

Yes, Hanger, Inc. provides training to ensure new employees are equipped with the necessary skills and knowledge to succeed in their roles.

What is the physical requirement for this position?

The job requires regular sitting, walking, and standing, occasional bending or twisting, and the ability to lift up to 25 pounds.

What is the pay range for this position in Washington State?

The pay range for this position in Washington State is $20.00 to $25.00 per hour, plus bonuses and benefits.

What benefits do employees receive?

Employees receive competitive compensation, paid holidays, PTO, medical, dental, and vision benefits, a 401k savings plan, parental leave, flexible work schedules, and more.

How does Hanger, Inc. ensure a diverse and inclusive workplace?

Hanger, Inc. is committed to providing equal employment opportunities and prohibits discrimination or harassment based on various protected characteristics.

What skills are essential for success in this role?

Excellent organizational skills, the ability to manage multiple tasks, strong interpersonal and communication skills, and the ability to provide high levels of customer service are essential for success in this role.

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Hanger, Inc.

Empowering Human Potential

Science & Healthcare
Industry
501-1000
Employees
1861
Founded Year

Mission & Purpose

Headquartered in Austin, Texas, Hanger, Inc. is a leading provider of orthotic and prosthetic (O&P) patient care services and products. The company operates as an ecosystem of diversified companies delivering complementary solutions to individuals and providers with O&P needs, and is organized in two business segments – Patient Care and Products & Services. Through its Patient Care segment, Hanger provides comprehensive, outcomes-based O&P services to individuals of all ages at more than 925 Hanger Clinic locations nationwide. Through its Products & Services segment, Hanger serves the broader O&P community and skilled nursing facilities through designing and distributing branded and private label O&P devices, products and components, and post-acute rehabilitative solutions. Rooted in clinical research, excellence, and innovation, Hanger is a purpose-driven company focused on empowering human potential.