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Office Asst

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MedStar Health

2mo ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Healthcare
  • Washington

AI generated summary

  • You need a high school diploma, 1-2 years customer service and medical office experience, strong communication skills, basic Microsoft Office knowledge, and a professional demeanor.
  • You will greet patients, handle phone inquiries, manage intake, verify insurance, schedule appointments, maintain records, and support clinical teams while ensuring compliance with policies and quality standards.

Requirements

  • High School Diploma or GED required and
  • Associate's degree (A.A.) preferred or
  • Bachelor's degree from a college or university in healthcare or related field preferred
  • 1-2 years Experience working in a role involving customer service required
  • 1-2 years Experience in a medical office required or a combination of experience and education will be accepted for outpatient physician centers preferred
  • Less than 1 year 3 months of related experience/and or training in a fast paced medical office setting for therapy/ambulatory offices preferred
  • Excellent customer service, as well as excellent verbal and written communication skills.
  • Basic knowledge of Microsoft office products including Word, Excel and Outlook.
  • Highly organized, process oriented individual who has the ability to multi-task, be flexible and be a self-starter.
  • Ability to follow instructions and assist visitors and/or patients without compromising safety, service, care or efficiency.
  • Friendly and professional when interacting with patients and visitors at all times.
  • Position is initial face and the initial voice of the clinic and should be able to project a positive and professional image at all times.

Responsibilities

  • Contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards, and safety standards. Complies with governmental and accreditation regulations.
  • Promptly answers assigned extensions using the correct salutation and follows script and completes patient reminder calls processes and procedures as assigned.
  • Greets and assists patients on the telephone and in person by triaging patient inquiries and concerns to appropriate clinical and non-clinical team members.
  • Completes the preliminary intake efficiently, accurately and completely; performs patient updates, scanning, registration, patient scheduling of initial and follow-up appointments based on insurance guidelines, and messaging in the department's practice management (PM) system and/or electronic health record (EHR).
  • Performs insurance verification and coordinates services/authorizations for patients, as assigned.
  • Completes and/or ensures accurate collection of copayments and copayment reconciliation, charge entry reconciliation, preparation of bank deposits and cash receipt logs, as assigned.
  • Demonstrates proficiency with the billing portion of the PM system to include: guarantor information, benefit information, insurance information, insurance priority, episode of care information, open HMO referrals, alternate insurances and system notes (if applicable).
  • Assembles financial paperwork and medical record paperwork for physicians and/or clinical team; assists patients with completing of required office forms, reviews all patient information for accurateness and completeness and witnesses all financial forms as required. Communicates duplicate or multiple medical record accounts to appropriate medical records personnel for merging.
  • In the Physician Centers: Registers and schedules patients for a variety of different physician specialty clinics as well as modifying physician schedules upon request. Works closely with Patient Insurance Specialists, secretaries and nurses to coordinate and schedule procedures and clinics.
  • Requests and obtains referrals, medical records or diagnostic reports from internal and external providers, as assigned.
  • Monitors and handles case management for patients in the EHR system, as assigned.
  • Maintains waiting area in clean and neat condition, restocking materials as needed.
  • Monitors administrative supplies and keeps administrative supplies at par levels.
  • Responds to all payer-specific questions from patients and clinical providers, as appropriate.
  • Participates in meetings and on committees and represents the department and hospital in community outreach efforts. Participates in multi-disciplinary quality and service improvement teams.

FAQs

What are the primary responsibilities of the Office Assistant?

The Office Assistant performs various clerical and patient care duties, including patient registration, scheduling, insurance verification, charge entry, and assisting with medical record operations, among other tasks.

What qualifications are required for the Office Assistant position?

A High School Diploma or GED is required, with an Associate's degree preferred. A Bachelor's degree in healthcare or a related field is also preferred.

How much experience is required for this role?

The position requires 1-2 years of experience in customer service, as well as experience in a medical office, which may be substituted with a combination of education and experience.

What skills are necessary for the Office Assistant position?

Essential skills include excellent customer service, strong verbal and written communication skills, basic knowledge of Microsoft Office products, strong organizational abilities, and the ability to multi-task and project a positive image.

What is the hiring salary range for the Office Assistant position?

The hiring range for this position is $17.50 - $28.73.

What duties are involved in patient care for this position?

Duties may include greeting and assisting patients, coordinating physician orders, ensuring exam rooms are cleaned and prepped, and performing other patient care tasks as directed by the therapist or physician.

Is there a focus on quality and safety in this position?

Yes, the Office Assistant is expected to adhere to department policies, procedures, quality standards, and safety regulations, as well as comply with governmental and accreditation regulations.

Will the Office Assistant interact with insurance providers?

Yes, the Office Assistant is responsible for performing insurance verification and coordinating services and authorizations for patients.

Are there opportunities for community involvement in this role?

Yes, the Office Assistant may participate in meetings, committees, and represent the department and hospital in community outreach efforts.

Do we offer training for new hires in this position?

Yes, training and support will be provided to ensure new hires understand their responsibilities and the systems used in the office.

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MedStar Health

Our mission: to serve our patients, those who care for them, and our communities.

Science & Healthcare
Industry
10,001+
Employees
1999
Founded Year

Mission & Purpose

MedStar Health is a not-for-profit health system dedicated to caring for people in Maryland and the Washington, D.C., region, while advancing the practice of medicine through education, innovation and research. MedStar’s 30,000 associates, 6,000 affiliated physicians, 10 hospitals, ambulatory care and urgent care centers, and the MedStar Health Research Institute are recognized regionally and nationally for excellence in medical care. As the medical education and clinical partner of Georgetown University, MedStar trains more than 1,100 medical residents annually. MedStar Health’s patient-first philosophy combines care, compassion and clinical excellence with an emphasis on customer service.