Large

MedStar Health is a not-for-profit health system dedicated to caring for people in Maryland and the Washington, D.C., region, while advancing the practice of medicine through education, innovation and research. MedStar’s 30,000 associates, 6,000 affiliated physicians, 10 hospitals, ambulatory care and urgent care centers, and the MedStar Health Research Institute are recognized regionally and nationally for excellence in medical care. As the medical education and clinical partner of Georgetown University, MedStar trains more than 1,100 medical residents annually. MedStar Health’s patient-first philosophy combines care, compassion and clinical excellence with an emphasis on customer service.


Science & Healthcare

MedStar Health

Our mission: to serve our patients, those who care for them, and our communities.

You need a relevant Bachelor's degree, 5-7 years in teaching/support, strong computer skills, excellent communication, Microsoft proficiency, and ability to train in various settings.

You will validate system changes, develop training materials, assess trainee proficiency, conduct user testing, oversee training operations, and ensure compliance with policies and procedures.

IT & Cybersecurity

Education & Teaching

Washington

<div>General Summary of Position 
Leads the activities of the MPBS Training Department and team. Ensures that users throughout the organization are trained to utilize system functionality to the fullest level of which their responsibilities require. Continuously expands and improves training curriculum, develops and updates documentation and training materials. Provides testing and analysis in conjunction with IDX system additions, modifications and/or upgrades. Acts as an internal consultant to both MPBS and clinical departments by auditing and evaluating team's system use. Continuously updates, augments and distributes job aids to all system users and maintains the MPBS policies and procedures manual to ensure synergy between system, operational processes and institutional guidelines. 
 
Primary Duties and Responsibilities 
<ul><li>Assists Information System team and Practice Liaison Team with validating and implementing system/hierarchy change requests from MedStar Health departments and/or MPBS team, to ensure agreement with current system definitions and parameters.</li><li>
Collaborates with external team to ensure that system training incorporates related subject matter. For example, registration training would include concepts approved by the Compliance Office and the Managed Care office.</li><li>
Develops and maintains trainee assessment tools to identify proficiency and recommends team training to appropriate managers.</li><li>
Develops and refines training documentation as required.</li><li>
Directs and monitors standard IDX system training for appropriate MedStar Health team. Directs and monitors training for Reconciliation and Reporting related activities. Directs and monitors the quality assurance assessment of IDX system user skills.</li><li>
Distributes the quarterly IDX access security listing as directed by management and coordinates with Information Systems to ensure that IDX system users' access is granted only in conjunction with required system user training.</li><li>
Exemplifies Guest and Team Relations standards in all activities in areas of service, resource utilization, high quality outcomes and effective communication.</li><li>
Leads coordination of user testing for system enhancements and upgrades, and ensures that all required testing documentation is complete and accurate and in accordance with Internal Audit standards. Participates in and contributes to organizational meetings regarding system processes, management and enhancements, and reports outcomes to management.</li><li>
Maintains and distributes the duplicate and merged medical record reports.</li><li>
Maintains the MPBS/MEDSTAR HEALTH Policies and Procedures Manual.</li><li>
Oversees activities of the entire Training team. Performs human resources responsibilities, as required.</li><li>
Prepares and distributes the Technical Bulletin as a tool to notify the user population of new information/applications or changes/deletions in existing information/applications.</li><li>
Provides ad hoc support to MPBS Reporting unit to aid in resolving report request backlogs.</li><li>
Provides and oversees on-site training support to the MedStar Health departments and MPBS team, as needed. Develops and presents workshops and/or training sessions to address any new enhancements, modifications and current issues, as needed.</li><li>
Reports and documents consistent problems, issues and trends to management. Trends user performance and identifies retraining opportunities utilizing monitoring/assessment tools.</li><li>
Responds to user inquiries regarding aberrant system performance and unusual demographic/insurance data.</li><li>
Develops and contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards and safety standards. Ensures compliance with hospital/facility policies and procedures and governmental/accreditation regulations.</li><li>
Participates in multidisciplinary quality and service improvement teams as appropriate. Participates in meetings, serves on committees and represents the department and hospital/facility in community outreach efforts as appropriate.</li><li>
Performs other duties as assigned.</li></ul> 
Minimum Qualifications
 
Education<ul><li>
Bachelor's degree preferably in Education or related field required
</li><li>Consideration will be given to an appropriate combination of education/training and experience
</li></ul>Experience<ul><li>
5-7 years teaching, user support and technical writing required, preferably in a clinical/hospital setting
</li></ul>Knowledge, Skills, and Abilities<ul><li>
Practical knowledge of computer systems.</li><li>
Excellent analytical skills.</li><li>
Excellent written and verbal communication, interpersonal and customer service skills.</li><li>
Extensive experience with Microsoft Suite.</li><li>
Excellent verbal presentation and teaching skills.</li><li>
High energy level, creativity and self motivation essential.</li><li>
Ability to work independently.</li><li>
Ability to work and thrive in team oriented, production and deadline driven work environment.</li><li>
Ability to function in classroom settings, as well as provide training on-work-site locations.</li></ul> 
 
This position has a hiring range of $80,995 - $144,102</div>

General Summary of Position
Leads the activities of the MPBS Training Department and team. Ensures that users throughout the organization are trained to utilize system functionality to the fullest level of which their responsibilities require. Continuously expands and improves training curriculum, develops and updates documentation and training materials. Provides testing and analysis in conjunction with IDX system additions, modifications and/or upgrades. Acts as an internal consultant to both MPBS and clinical departments by auditing and evaluating team's system use. Continuously updates, augments and distributes job aids to all system users and maintains the MPBS policies and procedures manual to ensure synergy between system, operational processes and institutional guidelines.

Primary Duties and Responsibilities
Assists Information System team and Practice Liaison Team with validating and implementing system/hierarchy change requests from MedStar Health departments and/or MPBS team, to ensure agreement with current system definitions and parameters.
Collaborates with external team to ensure that system training incorporates related subject matter. For example, registration training would include concepts approved by the Compliance Office and the Managed Care office.
Develops and maintains trainee assessment tools to identify proficiency and recommends team training to appropriate managers.
Develops and refines training documentation as required.
Directs and monitors standard IDX system training for appropriate MedStar Health team. Directs and monitors training for Reconciliation and Reporting related activities. Directs and monitors the quality assurance assessment of IDX system user skills.
Distributes the quarterly IDX access security listing as directed by management and coordinates with Information Systems to ensure that IDX system users' access is granted only in conjunction with required system user training.
Exemplifies Guest and Team Relations standards in all activities in areas of service, resource utilization, high quality outcomes and effective communication.
Leads coordination of user testing for system enhancements and upgrades, and ensures that all required testing documentation is complete and accurate and in accordance with Internal Audit standards. Participates in and contributes to organizational meetings regarding system processes, management and enhancements, and reports outcomes to management.
Maintains and distributes the duplicate and merged medical record reports.
Maintains the MPBS/MEDSTAR HEALTH Policies and Procedures Manual.
Oversees activities of the entire Training team. Performs human resources responsibilities, as required.
Prepares and distributes the Technical Bulletin as a tool to notify the user population of new information/applications or changes/deletions in existing information/applications.
Provides ad hoc support to MPBS Reporting unit to aid in resolving report request backlogs.
Provides and oversees on-site training support to the MedStar Health departments and MPBS team, as needed. Develops and presents workshops and/or training sessions to address any new enhancements, modifications and current issues, as needed.
Reports and documents consistent problems, issues and trends to management. Trends user performance and identifies retraining opportunities utilizing monitoring/assessment tools.
Responds to user inquiries regarding aberrant system performance and unusual demographic/insurance data.
Develops and contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards and safety standards. Ensures compliance with hospital/facility policies and procedures and governmental/accreditation regulations.
Participates in multidisciplinary quality and service improvement teams as appropriate. Participates in meetings, serves on committees and represents the department and hospital/facility in community outreach efforts as appropriate.
Performs other duties as assigned.
Minimum Qualifications

Education
Bachelor's degree preferably in Education or related field required
Consideration will be given to an appropriate combination of education/training and experience
Experience
5-7 years teaching, user support and technical writing required, preferably in a clinical/hospital setting
Knowledge, Skills, and Abilities
Practical knowledge of computer systems.
Excellent analytical skills.
Excellent written and verbal communication, interpersonal and customer service skills.
Extensive experience with Microsoft Suite.
Excellent verbal presentation and teaching skills.
High energy level, creativity and self motivation essential.
Ability to work independently.
Ability to work and thrive in team oriented, production and deadline driven work environment.
Ability to function in classroom settings, as well as provide training on-work-site locations.

This position has a hiring range of $80,995 - $144,102

Training Manager - MedStar Physicians' Billing Services - MedStar Health

Training Manager - MedStar Physicians' Billing Services

You need a Bachelor’s in business/HR, 15 years of HR experience, strong communication skills, problem-solving ability, basic computer skills, and knowledge of HR laws and regulations.

You will collaborate with leaders to implement HR strategies, ensure compliance, drive engagement, manage budgets, oversee staff, and support diversity initiatives across the region.

People, HR & Administration

Baltimore

<div>General Summary of Position 
The Vice President of Human Resources (VP HR) provides overall strategic Human Resources (HR) leadership and oversight of HR functions for the assigned business units and/or departments across MedStar Health. The VP HR serves as the senior HR advisor and collaborates with designated HR Directors for the implementation and execution of strategic HR initiatives. Responsibilities include the analysis of current HR trends including the ongoing assessment of future trends and opportunities; the development and execution of integrated HR programs; leadership and direction of assigned HR hospital leads, as well as outside consultants, agencies and partnering organizations; the implementation of key initiatives and tactical elements of HR; the development of formal presentations to executive and leadership teams, physician and board leadership which support the work and results of HR strategies; and the continuous evaluation of HR results to ensure operational effectiveness and associate/leader satisfaction. This role requires a strong combination of strategic thinking, problem-solving, and a focus on enhancing the overall experience for associates and leaders. 
 
Primary Duties and Responsibilities 
<ul><li>Collaborates with and provides strategic partnership to the entity and function service line directors and other system leaders to ensure alignment of business unit goals and priorities in the development and implementation of the Human Resources plan.</li><li>
Develops and contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards and safety standards. Ensures compliance with hospital/facility policies and procedures and governmental/accreditation regulations.</li><li>
In partnership with the HR Leadership Team, develops strategies and directs the implementation of a comprehensive integrated Human Resources strategic plan.</li><li>
Participates in succession planning to ensure talent is available and ready to assume positions of greater responsibility across the region and MedStar Health system.</li><li>
Drives regionalization of HR across specific entities and functions, including the standardization and consistency of strategy, policy and processes. Ensures implementation of universal HR processes and practices.</li><li>
Enhances professional growth, and the development of self and others through participation in educational programs, current literature, in-service meetings and workshops.</li><li>
Ensures that all elements of the specific entities and functions' Human Resources program have measurable outcomes, and monitors results on a continual basis in order to make adjustments in the plans as needed. Provides monthly reports on results, using an established dashboard that ties to system, regional, hospital and departmental goals.</li><li>
Maintains a strategic partnership with assigned senior leaders and management across MedStar to ensure that HR programs and services support the strategic business plan</li><li>
Manages and coordinates interdependencies with all other areas within HR and payroll.</li><li>
Oversees and coordinates compliance, regulatory and budgetary needs across the areas of responsibilities. Develops realistic budgets that include appropriate funding for all relevant Human Resources functions and programs in conjunction with the corporate Human Resources Leadership Team. Monitors and evaluates spending continually, with the goal of maximizing cost-effectiveness and impact.</li><li>
Participates in meetings and on committees and represents the department, hospitals and MedStar in community outreach efforts.</li><li>
Participates in multidisciplinary quality and service improvement teams.</li><li>
Demonstrates a thorough understanding of union, labor, and employment laws for compliance and techniques for union avoidance.</li><li>
Provides strategic and consultative support, aligns HR strategies and drives execution of HR initiatives in support of the entity or function's goals. Ensures a positive experience for associates and leaders and takes proactive steps to find solutions to problems, leverage opportunities and otherwise help to increase associate and leader engagement.</li><li>
Supervises and motivates Human Resources staff to ensure productivity is maximized, and specified goals and quality standards are met. Conducts performance reviews of each assigned Human Resources directors and provides input into the performance reviews of the site-based HR staff, as appropriate.</li><li>
Ensures inclusion and diversity by assisting HR business partners and the entire HR department with workforce retention programs and equal opportunity</li><li>
Will be required to travel to other business unit sites within MedStar Health region as needed.</li><li>
May be required to attend and participate in collective bargaining and union contract negotiations. Includes providing support and education to support staff and business unit leaders.</li></ul> 
 
 
Minimum Qualifications
 
Education<ul><li>
Bachelors degree in business, HR or related field required. Master's degree preferred.
</li><li>Experience</li><li><ul><li>
Minimum of 15 years of relevant experience in HR required
</li></ul></li><li>Knowledge, Skills, and Abilities</li><li><ul><li>
Strong verbal and written business skills</li><li>
Basic computer skills.</li><li>
High level of problem solving and strategic thinking.</li><li>
Knowledge of applicable laws and regulations related to HR and business practices</li></ul></li> 
<li> 
This position has a hiring range of $272,900 - $369,200</li></ul></div>

General Summary of Position
The Vice President of Human Resources (VP HR) provides overall strategic Human Resources (HR) leadership and oversight of HR functions for the assigned business units and/or departments across MedStar Health. The VP HR serves as the senior HR advisor and collaborates with designated HR Directors for the implementation and execution of strategic HR initiatives. Responsibilities include the analysis of current HR trends including the ongoing assessment of future trends and opportunities; the development and execution of integrated HR programs; leadership and direction of assigned HR hospital leads, as well as outside consultants, agencies and partnering organizations; the implementation of key initiatives and tactical elements of HR; the development of formal presentations to executive and leadership teams, physician and board leadership which support the work and results of HR strategies; and the continuous evaluation of HR results to ensure operational effectiveness and associate/leader satisfaction. This role requires a strong combination of strategic thinking, problem-solving, and a focus on enhancing the overall experience for associates and leaders.

Primary Duties and Responsibilities
Collaborates with and provides strategic partnership to the entity and function service line directors and other system leaders to ensure alignment of business unit goals and priorities in the development and implementation of the Human Resources plan.
Develops and contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards and safety standards. Ensures compliance with hospital/facility policies and procedures and governmental/accreditation regulations.
In partnership with the HR Leadership Team, develops strategies and directs the implementation of a comprehensive integrated Human Resources strategic plan.
Participates in succession planning to ensure talent is available and ready to assume positions of greater responsibility across the region and MedStar Health system.
Drives regionalization of HR across specific entities and functions, including the standardization and consistency of strategy, policy and processes. Ensures implementation of universal HR processes and practices.
Enhances professional growth, and the development of self and others through participation in educational programs, current literature, in-service meetings and workshops.
Ensures that all elements of the specific entities and functions' Human Resources program have measurable outcomes, and monitors results on a continual basis in order to make adjustments in the plans as needed. Provides monthly reports on results, using an established dashboard that ties to system, regional, hospital and departmental goals.
Maintains a strategic partnership with assigned senior leaders and management across MedStar to ensure that HR programs and services support the strategic business plan
Manages and coordinates interdependencies with all other areas within HR and payroll.
Oversees and coordinates compliance, regulatory and budgetary needs across the areas of responsibilities. Develops realistic budgets that include appropriate funding for all relevant Human Resources functions and programs in conjunction with the corporate Human Resources Leadership Team. Monitors and evaluates spending continually, with the goal of maximizing cost-effectiveness and impact.
Participates in meetings and on committees and represents the department, hospitals and MedStar in community outreach efforts.
Participates in multidisciplinary quality and service improvement teams.
Demonstrates a thorough understanding of union, labor, and employment laws for compliance and techniques for union avoidance.
Provides strategic and consultative support, aligns HR strategies and drives execution of HR initiatives in support of the entity or function's goals. Ensures a positive experience for associates and leaders and takes proactive steps to find solutions to problems, leverage opportunities and otherwise help to increase associate and leader engagement.
Supervises and motivates Human Resources staff to ensure productivity is maximized, and specified goals and quality standards are met. Conducts performance reviews of each assigned Human Resources directors and provides input into the performance reviews of the site-based HR staff, as appropriate.
Ensures inclusion and diversity by assisting HR business partners and the entire HR department with workforce retention programs and equal opportunity
Will be required to travel to other business unit sites within MedStar Health region as needed.
May be required to attend and participate in collective bargaining and union contract negotiations. Includes providing support and education to support staff and business unit leaders.


Minimum Qualifications

Education
Bachelors degree in business, HR or related field required. Master's degree preferred.
Experience
Minimum of 15 years of relevant experience in HR required
Knowledge, Skills, and Abilities
Strong verbal and written business skills
Basic computer skills.
High level of problem solving and strategic thinking.
Knowledge of applicable laws and regulations related to HR and business practices

This position has a hiring range of $272,900 - $369,200

VP HR Baltimore Region - MedStar Health

VP HR Baltimore Region

You need a bachelor's in HR or related field, 3-4 years HR experience, employee relations skills, SPHR required, strong communication, conflict management, and multi-unit management abilities.

You will manage HR data, resolve employee relations issues, support talent acquisition, ensure compliance, conduct training needs assessments, and promote a positive work culture.

Consulting

<div>
 General Summary of Position As a strategic partner, aligns business objectives with employees and management in designated business units. Acts as employee champion and change agent. Assesses and anticipates HR-related needs. Communicates needs proactively and formulates partnerships across the HR functions to deliver value added services to management and employees that reflect the business objectives of the organization. Serves as a consultant to management on Human Resource related issues. 
 
 Primary Duties and Responsibilities 
 <ul>
 <li>Contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards, and safety standards. Complies with governmental and accreditation regulations.</li>
 <li>Data Management: Serves as the PeopleSoft expert, processing data to ensure accurate internal transfers, salary changes, and various other HRIS transactions. Manages the PeopleSoft worklist. Educates managers and associates on PeopleSoft transactions and the use of Self Service. Manages data validation, including job requisitions and terminations.</li>
 <li>Troubleshoots problems in the PeopleSoft system, researching and investigating historical data to determine resolution. Provides administrative support for Talent Manager and the Merit Tool. Responsible for relevant data collection and sharing (such as MHHRA Survey Report).</li>
 <li>Departmental Operations: Serves as liaison between associates, management, and all other HR functions (HRIS, payroll, benefits, and compensation). Handles complex and/or sophisticated Human Resources matters, or projects as needed. Recommends policy changes and/or suggests improvements to current practices. May assist in periodic audits of licensure and certification renewals in support of leadership. May assist in preparation for regulatory and/or accreditation surveys of the facilities supported.</li>
 <li>Employee Relations: Manages and resolves complex employee relations issues. Conducts effective, thorough, and objective investigations. Maintains in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks, and ensuring regulatory compliance. Partners with employee relations or legal department as needed/required. Works with HR leader to address legal issues. Assists with EEOC investigations and position statements.</li>
 <li>Represents the appropriate MedStar company at Unemployment Hearings and/or other employment-related hearings or investigations. Consistently drives and promotes a positive work culture. Develops open communication and rapport with associates. Provides guidance and interpretation to associates related to HR, departmental and other organizational polices. Documents and maintains employee relations records and reports for fair and consistent practices, including but not limited to reporting on corrective actions.</li>
 <li>Operations/ Strategic Partnership: Conducts monthly meetings with respective business units. Consults with line management providing HR guidance when appropriate. Analyzes trends and metrics in partnership with HR group to develop solutions, programs, and policies. Ensures internal equity by conducting equity analyses and making recommendations.</li>
 <li>Talent Acquisition: Partners with recruiting team on staffing needs and aids in the selection and retention of quality talent as needed. Consults with hiring managers and or recruiters to ensure new hires, promotions, transfers, and terminations are processed in accordance with company and legal specifications. Provides guidance and input on business unit restructures, workforce planning, succession planning.</li>
 <li>Team Development: Identifies training needs for business units and individual executive coaching needs. Participates in evaluation and monitoring of success of training programs. Follows-up to ensure training objectives are met. Provides day to day talent management guidance to line management (coaching, counseling, career development, disciplinary actions).</li>
 <li>Participates in meetings and on committees and represents the department and hospital in community outreach efforts. Participates in multi-disciplinary quality and service improvement teams.</li>
 </ul>
 
 
 
 Minimum Qualifications Education
 <ul>
 <li>Bachelor's degree in Human Resources or related field, or equivalent combination of relevant experience and education required</li>
 </ul>
 
 Experience
 <ul>
 <li>3-4 years professional human resources experience required</li>
 <li>Employee relations experience preferred</li>
 </ul>
 
 Licenses and Certifications
 <ul>
 <li>Senior Professional in Human Resources (SPHR)-HRCI required</li>
 <li>Professional in Human Resources (PHR)-HRCI preferred</li>
 </ul>
 
 Knowledge, Skills, and Abilities
 <ul>
 <li>Excellent verbal and written communications skills</li>
 <li>Strong conflict management skills</li>
 <li>Strong interpersonal and negotiation skills</li>
 <li>Basic computer skills</li>
 <li>Ability to manage multiple business units in multiple locations and manage multiple conflicting priorities</li>
 </ul> 
 
 This position has a hiring range of $70,428 - $131,310
</div>


 General Summary of Position As a strategic partner, aligns business objectives with employees and management in designated business units. Acts as employee champion and change agent. Assesses and anticipates HR-related needs. Communicates needs proactively and formulates partnerships across the HR functions to deliver value added services to management and employees that reflect the business objectives of the organization. Serves as a consultant to management on Human Resource related issues.
 
 Primary Duties and Responsibilities
 
  Contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards, and safety standards. Complies with governmental and accreditation regulations.
  Data Management: Serves as the PeopleSoft expert, processing data to ensure accurate internal transfers, salary changes, and various other HRIS transactions. Manages the PeopleSoft worklist. Educates managers and associates on PeopleSoft transactions and the use of Self Service. Manages data validation, including job requisitions and terminations.
  Troubleshoots problems in the PeopleSoft system, researching and investigating historical data to determine resolution. Provides administrative support for Talent Manager and the Merit Tool. Responsible for relevant data collection and sharing (such as MHHRA Survey Report).
  Departmental Operations: Serves as liaison between associates, management, and all other HR functions (HRIS, payroll, benefits, and compensation). Handles complex and/or sophisticated Human Resources matters, or projects as needed. Recommends policy changes and/or suggests improvements to current practices. May assist in periodic audits of licensure and certification renewals in support of leadership. May assist in preparation for regulatory and/or accreditation surveys of the facilities supported.
  Employee Relations: Manages and resolves complex employee relations issues. Conducts effective, thorough, and objective investigations. Maintains in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks, and ensuring regulatory compliance. Partners with employee relations or legal department as needed/required. Works with HR leader to address legal issues. Assists with EEOC investigations and position statements.
  Represents the appropriate MedStar company at Unemployment Hearings and/or other employment-related hearings or investigations. Consistently drives and promotes a positive work culture. Develops open communication and rapport with associates. Provides guidance and interpretation to associates related to HR, departmental and other organizational polices. Documents and maintains employee relations records and reports for fair and consistent practices, including but not limited to reporting on corrective actions.
  Operations/ Strategic Partnership: Conducts monthly meetings with respective business units. Consults with line management providing HR guidance when appropriate. Analyzes trends and metrics in partnership with HR group to develop solutions, programs, and policies. Ensures internal equity by conducting equity analyses and making recommendations.
  Talent Acquisition: Partners with recruiting team on staffing needs and aids in the selection and retention of quality talent as needed. Consults with hiring managers and or recruiters to ensure new hires, promotions, transfers, and terminations are processed in accordance with company and legal specifications. Provides guidance and input on business unit restructures, workforce planning, succession planning.
  Team Development: Identifies training needs for business units and individual executive coaching needs. Participates in evaluation and monitoring of success of training programs. Follows-up to ensure training objectives are met. Provides day to day talent management guidance to line management (coaching, counseling, career development, disciplinary actions).
  Participates in meetings and on committees and represents the department and hospital in community outreach efforts. Participates in multi-disciplinary quality and service improvement teams.
 
 
 
 
 Minimum Qualifications  Education
 
  Bachelor's degree in Human Resources or related field, or equivalent combination of relevant experience and education required
 
 
 Experience
 
  3-4 years professional human resources experience required
  Employee relations experience preferred
 
 
 Licenses and Certifications
 
  Senior Professional in Human Resources (SPHR)-HRCI required
  Professional in Human Resources (PHR)-HRCI preferred
 
 
 Knowledge, Skills, and Abilities
 
  Excellent verbal and written communications skills
  Strong conflict management skills
  Strong interpersonal and negotiation skills
  Basic computer skills
  Ability to manage multiple business units in multiple locations and manage multiple conflicting priorities
 
 
  This position has a hiring range of $70,428 - $131,310



HR Business Partner - MedStar Health

MEDSTAR HEALTH

HR Business Partner

You need a bachelor's degree, 3-4 years in HR, strategic partnership experience, strong interpersonal skills, and proficiency in HRIS and Microsoft Office; SHRM-CP/SCP preferred.

You will advise managers on employee issues, enhance engagement, ensure compliance, manage relations, analyze HR metrics, and support workforce planning.

Business, Operations & Strategy

<div>
 General Summary of Position Responsible for aligning the organization's human resource strategy across all service areas in order to manage, develop and retain top talent and achieve current and future business objectives. The HRBP serves as a trusted advisor to team members and managers on a variety of human resources topics. This individual will act as a champion and change agent for HR initiatives. This role assesses, anticipates and communicates needs proactively within the HR department and seeks to develop integrated solutions. Must establish strong partnerships to deliver value-added service to management and team members. This role must also maintain an effective level of business literacy about the network's financial position, its midrange plans, its culture and its competition. 
 
 Primary Duties and Responsibilities 
 <ul>
 <li>Provides advice and counsel to managers and team members to resolve employee related questions or issues.</li>
 <li>Develops recommendations to management to enhance employee engagement and organization effectiveness.</li>
 <li>Possesses solid understanding of employment law and ability to provide HR generalist support to managers on effective use of HR related systems as well as performance management issues ensuring compliance with local, state and federal laws.</li>
 <li>Guides internal customers through key processes related to compensation, benefits, performance management and organization development programs.</li>
 <li>Understands and incorporates organizational values and objectives and employee needs to achieve optimum performance.</li>
 <li>In collaboration with senior leaders, provides advice, assistance, and follow up on company policies, procedures, and documentation.</li>
 <li>Coordinates and executes the resolution of specific policy-related and procedural problems and inquiries.</li>
 <li>Executes special projects or other related responsibilities based on the needs of the organization.</li>
 <li>Analyzes trends and metrics in partnership with the HR group to develop solutions, programs and policies.</li>
 <li>Manages and resolves complex employee relations issues. Conducts effective, thorough and objective investigations.</li>
 <li>Works closely with management and team members to improve work relationships, build morale, and increase productivity and retention.</li>
 <li>Provides guidance and input on workforce planning and succession planning.</li>
 <li>Maintains human resource information system records, files and metrics as needed.</li>
 </ul>
 
 
 
 Minimum Qualifications Education
 <ul>
 <li>Bachelor's degree or equivalent work experience in Human Resources, Business Administration required</li>
 <li>related field required</li>
 </ul>
 
 Experience
 <ul>
 <li>3-4 years Working in a full service human resources department resolving complex employee relations issues. required</li>
 <li>3-4 years Must have at least two years experience serving as the front-line strategic business partner to one large or multiple smaller business units required</li>
 </ul>
 
 Licenses and Certifications
 <ul>
 <li>SHRM-CP preferred</li>
 <li>SHRM-SCP preferred</li>
 </ul>
 
 Knowledge, Skills, and Abilities
 <ul>
 <li>Working knowledge of all human resource disciplines, including compensation and benefit practices, employee relations, diversity, performance management, and federal and state employment laws.</li>
 <li>Demonstrated success resolving conflict with competing priorities, interests and opinions.</li>
 <li>Must be self-motivated, collaborative, resilient and willing to continually drive process improvements.</li>
 <li>Strong results orientation with the ability to multi-task and manage multiple priorities.</li>
 <li>Exceptional organizational, analytical and attention to detail skills. High degree of versatility required.</li>
 <li>Must possess excellent relationship building, interpersonal, employee relations, documentation, presentation and communication skills.</li>
 <li>Demonstrated commitment to data integrity and attention to detail.</li>
 <li>Exceptional customer service focused with demonstrated teamwork behaviors and skills.</li>
 <li>Proficient with HRIS platforms and Microsoft Office.</li>
 </ul> 
 
 This position has a hiring range of $70,428 - $131,310
</div>


 General Summary of Position Responsible for aligning the organization's human resource strategy across all service areas in order to manage, develop and retain top talent and achieve current and future business objectives. The HRBP serves as a trusted advisor to team members and managers on a variety of human resources topics. This individual will act as a champion and change agent for HR initiatives. This role assesses, anticipates and communicates needs proactively within the HR department and seeks to develop integrated solutions. Must establish strong partnerships to deliver value-added service to management and team members. This role must also maintain an effective level of business literacy about the network's financial position, its midrange plans, its culture and its competition.
 
 Primary Duties and Responsibilities
 
  Provides advice and counsel to managers and team members to resolve employee related questions or issues.
  Develops recommendations to management to enhance employee engagement and organization effectiveness.
  Possesses solid understanding of employment law and ability to provide HR generalist support to managers on effective use of HR related systems as well as performance management issues ensuring compliance with local, state and federal laws.
  Guides internal customers through key processes related to compensation, benefits, performance management and organization development programs.
  Understands and incorporates organizational values and objectives and employee needs to achieve optimum performance.
  In collaboration with senior leaders, provides advice, assistance, and follow up on company policies, procedures, and documentation.
  Coordinates and executes the resolution of specific policy-related and procedural problems and inquiries.
  Executes special projects or other related responsibilities based on the needs of the organization.
  Analyzes trends and metrics in partnership with the HR group to develop solutions, programs and policies.
  Manages and resolves complex employee relations issues. Conducts effective, thorough and objective investigations.
  Works closely with management and team members to improve work relationships, build morale, and increase productivity and retention.
  Provides guidance and input on workforce planning and succession planning.
  Maintains human resource information system records, files and metrics as needed.
 
 
 
 
 Minimum Qualifications  Education
 
  Bachelor's degree or equivalent work experience in Human Resources, Business Administration required
  related field required
 
 
 Experience
 
  3-4 years Working in a full service human resources department resolving complex employee relations issues. required
  3-4 years Must have at least two years experience serving as the front-line strategic business partner to one large or multiple smaller business units required
 
 
 Licenses and Certifications
 
  SHRM-CP preferred
  SHRM-SCP preferred
 
 
 Knowledge, Skills, and Abilities
 
  Working knowledge of all human resource disciplines, including compensation and benefit practices, employee relations, diversity, performance management, and federal and state employment laws.
  Demonstrated success resolving conflict with competing priorities, interests and opinions.
  Must be self-motivated, collaborative, resilient and willing to continually drive process improvements.
  Strong results orientation with the ability to multi-task and manage multiple priorities.
  Exceptional organizational, analytical and attention to detail skills. High degree of versatility required.
  Must possess excellent relationship building, interpersonal, employee relations, documentation, presentation and communication skills.
  Demonstrated commitment to data integrity and attention to detail.
  Exceptional customer service focused with demonstrated teamwork behaviors and skills.
  Proficient with HRIS platforms and Microsoft Office.
 
 
  This position has a hiring range of $70,428 - $131,310



You need a high school diploma, 1-2 years customer service and medical office experience, strong communication skills, basic Microsoft Office knowledge, and a professional demeanor.

You will greet patients, handle phone inquiries, manage intake, verify insurance, schedule appointments, maintain records, and support clinical teams while ensuring compliance with policies and quality standards.

Customer Relations

Healthcare

<div>
 General Summary of Position The Office Assistant performs a variety of assigned clerical and patient care duties essential to the daily operations of the assigned department. Duties may vary by department and/or site and may include: patient registration, patient scheduling, coordinating the physician order re-certification process, insurance verification and coordination of services for patients, charge entry and reconciliation functions, co-payment and daily cash receipt responsibilities, assisting with medical record operations on a daily basis, greeting, registering and escorting patients, completing patient set-ups, turning over patient rooms and ensuring that the exam room is properly cleaned and prepped, performing other patient care duties determined by the therapist or physician, editing and distributing clinical dictations, order and maintain clinical and administrative supplies, creates patient registration packets for patients and/or billing department, and providing front office and/call center coverage and assistance. 
 
 Primary Duties and Responsibilities 
 <ul>
 <li>Contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards, and safety standards. Complies with governmental and accreditation regulations.</li>
 <li>Promptly answers assigned extensions using the correct salutation and follows script and completes patient reminder calls processes and procedures as assigned.</li>
 <li>Greets and assists patients on the telephone and in person by triaging patient inquiries and concerns to appropriate clinical and non-clinical team members.</li>
 <li>Completes the preliminary intake efficiently, accurately and completely; performs patient updates, scanning, registration, patient scheduling of initial and follow-up appointments based on insurance guidelines, and messaging in the department's practice management (PM) system and/or electronic health record (EHR).</li>
 <li>Performs insurance verification and coordinates services/authorizations for patients, as assigned.</li>
 <li>Completes and/or ensures accurate collection of copayments and copayment reconciliation, charge entry reconciliation, preparation of bank deposits and cash receipt logs, as assigned.</li>
 <li>Demonstrates proficiency with the billing portion of the PM system to include: guarantor information, benefit information, insurance information, insurance priority, episode of care information, open HMO referrals, alternate insurances and system notes (if applicable).</li>
 <li>Assembles financial paperwork and medical record paperwork for physicians and/or clinical team; assists patients with completing of required office forms, reviews all patient information for accurateness and completeness and witnesses all financial forms as required. Communicates duplicate or multiple medical record accounts to appropriate medical records personnel for merging.</li>
 <li>In the Physician Centers: Registers and schedules patients for a variety of different physician specialty clinics as well as modifying physician schedules upon request. Works closely with Patient Insurance Specialists, secretaries and nurses to coordinate and schedule procedures and clinics.</li>
 <li>Requests and obtains referrals, medical records or diagnostic reports from internal and external providers, as assigned.</li>
 <li>Monitors and handles case management for patients in the EHR system, as assigned.</li>
 <li>Maintains waiting area in clean and neat condition, restocking materials as needed.</li>
 <li>Monitors administrative supplies and keeps administrative supplies at par levels.</li>
 <li>Responds to all payer-specific questions from patients and clinical providers, as appropriate.</li>
 <li>Participates in meetings and on committees and represents the department and hospital in community outreach efforts. Participates in multi-disciplinary quality and service improvement teams.</li>
 </ul>
 
 
 
 Minimum Qualifications Education
 <ul>
 <li>High School Diploma or GED required and</li>
 <li>Associate's degree (A.A.) preferred or</li>
 <li>Bachelor's degree from a college or university in healthcare or related field preferred</li>
 </ul>
 
 Experience
 <ul>
 <li>1-2 years Experience working in a role involving customer service required</li>
 <li>1-2 years Experience in a medical office required or a combination of experience and education will be accepted for outpatient physician centers. preferred</li>
 <li>Less than 1 year 3 months of related experience/and or training in a fast paced medical office setting for therapy/ambulatory offices preferred</li>
 </ul>
 
 Knowledge, Skills, and Abilities
 <ul>
 <li>Excellent customer service, as well as excellent verbal and written communication skills.</li>
 <li>Basic knowledge of Microsoft office products including Word, Excel and Outlook.</li>
 <li>Highly organized, process oriented individual who has the ability to multi-task, be flexible and be a self-starter.</li>
 <li>Ability to follow instructions and assist visitors and/or patients without compromising safety, service, care or efficiency.</li>
 <li>Friendly and professional when interacting with patients and visitors at all times.</li>
 <li>Position is initial face and the initial voice of the clinic and should be able to project a positive and professional image at all times.</li>
 </ul> 
 
 This position has a hiring range of $17.5 - $28.73
</div>


 General Summary of Position The Office Assistant performs a variety of assigned clerical and patient care duties essential to the daily operations of the assigned department. Duties may vary by department and/or site and may include: patient registration, patient scheduling, coordinating the physician order re-certification process, insurance verification and coordination of services for patients, charge entry and reconciliation functions, co-payment and daily cash receipt responsibilities, assisting with medical record operations on a daily basis, greeting, registering and escorting patients, completing patient set-ups, turning over patient rooms and ensuring that the exam room is properly cleaned and prepped, performing other patient care duties determined by the therapist or physician, editing and distributing clinical dictations, order and maintain clinical and administrative supplies, creates patient registration packets for patients and/or billing department, and providing front office and/call center coverage and assistance.
 
 Primary Duties and Responsibilities
 
  Contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards, and safety standards. Complies with governmental and accreditation regulations.
  Promptly answers assigned extensions using the correct salutation and follows script and completes patient reminder calls processes and procedures as assigned.
  Greets and assists patients on the telephone and in person by triaging patient inquiries and concerns to appropriate clinical and non-clinical team members.
  Completes the preliminary intake efficiently, accurately and completely; performs patient updates, scanning, registration, patient scheduling of initial and follow-up appointments based on insurance guidelines, and messaging in the department's practice management (PM) system and/or electronic health record (EHR).
  Performs insurance verification and coordinates services/authorizations for patients, as assigned.
  Completes and/or ensures accurate collection of copayments and copayment reconciliation, charge entry reconciliation, preparation of bank deposits and cash receipt logs, as assigned.
  Demonstrates proficiency with the billing portion of the PM system to include: guarantor information, benefit information, insurance information, insurance priority, episode of care information, open HMO referrals, alternate insurances and system notes (if applicable).
  Assembles financial paperwork and medical record paperwork for physicians and/or clinical team; assists patients with completing of required office forms, reviews all patient information for accurateness and completeness and witnesses all financial forms as required. Communicates duplicate or multiple medical record accounts to appropriate medical records personnel for merging.
  In the Physician Centers: Registers and schedules patients for a variety of different physician specialty clinics as well as modifying physician schedules upon request. Works closely with Patient Insurance Specialists, secretaries and nurses to coordinate and schedule procedures and clinics.
  Requests and obtains referrals, medical records or diagnostic reports from internal and external providers, as assigned.
  Monitors and handles case management for patients in the EHR system, as assigned.
  Maintains waiting area in clean and neat condition, restocking materials as needed.
  Monitors administrative supplies and keeps administrative supplies at par levels.
  Responds to all payer-specific questions from patients and clinical providers, as appropriate.
  Participates in meetings and on committees and represents the department and hospital in community outreach efforts. Participates in multi-disciplinary quality and service improvement teams.
 
 
 
 
 Minimum Qualifications  Education
 
  High School Diploma or GED required and
  Associate's degree (A.A.) preferred or
  Bachelor's degree from a college or university in healthcare or related field preferred
 
 
 Experience
 
  1-2 years Experience working in a role involving customer service required
  1-2 years Experience in a medical office required or a combination of experience and education will be accepted for outpatient physician centers. preferred
  Less than 1 year 3 months of related experience/and or training in a fast paced medical office setting for therapy/ambulatory offices preferred
 
 
 Knowledge, Skills, and Abilities
 
  Excellent customer service, as well as excellent verbal and written communication skills.
  Basic knowledge of Microsoft office products including Word, Excel and Outlook.
  Highly organized, process oriented individual who has the ability to multi-task, be flexible and be a self-starter.
  Ability to follow instructions and assist visitors and/or patients without compromising safety, service, care or efficiency.
  Friendly and professional when interacting with patients and visitors at all times.
  Position is initial face and the initial voice of the clinic and should be able to project a positive and professional image at all times.
 
 
  This position has a hiring range of $17.5 - $28.73



MedStar Health

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