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Office Coordinator - GI

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Advocate Aurora Health

2mo ago

  • Job
    Full-time
    Mid Level
  • People, HR & Administration
    Healthcare
  • Chicago

AI generated summary

  • You need an associate's degree, 3-4 years admin experience, 1-2 years in ambulatory care, Excel, Word, PowerPoint skills, multitasking ability, strong customer service, and communication skills.
  • You will manage office operations, support staff and providers, oversee schedules, handle inventory, analyze data, prepare reports, and coordinate events and special projects.

Requirements

  • Associates degree 3-4 years in administrative assistant function. 1-2 years of experience in ambulatory care.
  • Excel
  • Word
  • PowerPoint
  • Ability to Multitask
  • Excellent Customer Service Skills
  • Self Directed
  • Exceptional verbal, written communication skills
  • Exceptional administrative assistance skills
  • Excellent people skills
  • Service orientation
  • Demonstrated ability to work with numbers
  • Experience working with limited direct supervision.

Responsibilities

  • Has the primary responsibility for the management of the Colon and Rectal Surgery office and practice operations.
  • Provides administrative support to all practice staff, providers and Director (e.g. scheduling meetings, developing agendas, documenting minutes and coordinating meetings and other events).
  • Maintains associate documentation for coaching and assists with performance reviews. Trains new staff on office protocols and job responsibilities.
  • Takes the lead on special projects such as accrediting survey preparation, Magnet survey preparation, etc. Activities to include mock surveys, evaluation of preparedness, ongoing prep meetings, etc.
  • Provides support to Patient Service Representatives in the department as needed.
  • Oversees schedule for cancer center conference room.
  • Responsible for the daily workflow of the office. This may include direction, orientation, educational needs, performance reviews and disciplinary functions of designated staff.
  • Oversees schedule for practice staff and provider.
  • Assist with ordering, tracking and maintaining product inventory, replenishing and dispersing supplies to ensure all areas are appropriately stocked and supplies are readily accessible.
  • Works with other departments to ensure the cooperation and productivity of staff to improve outcomes.
  • Responsible for data analysis and report generation for Revenue Cycle report needs related to the Colon and Rectal Surgery Department. Generates needed reports using IDX, Allegra, and other applications to meet specialized requests.
  • Collates Patient Satisfaction data.
  • Creates reports related to clinic practice performance improvement, KRAs, etc.
  • Coordinates coding responses and follow up as needed.
  • Provides special project support to Revenue Cycle as needed.
  • Prepares performance reports and dashboards under the direction of Director.
  • Provides administrative oversight for clinic related events e.g. patient webinars, MD networking events, etc. Includes planning, billing, working with vendors, scheduling volunteers, partnering with Marketing, Development and Community Relations.
  • Provides administrative support for community partnerships with the related patient advocacy groups and other partners.
  • Provides administrative support for any special events, e.g. donor events.

FAQs

What are the primary responsibilities of the Office Coordinator - GI?

The primary responsibilities include managing the Colon and Rectal Surgery office operations, providing administrative support to practice staff, overseeing schedules, handling special projects, and conducting data analysis and report generation.

What educational background is required for this position?

An Associate's degree and 3-4 years of experience in an administrative assistant function, along with 1-2 years of experience in ambulatory care are required.

What skills are necessary for success in this role?

Key skills include proficiency in Excel, Word, and PowerPoint, the ability to multitask, excellent customer service and communication skills, exceptional administrative assistance abilities, and the capability to work with numbers with limited direct supervision.

What type of working environment can the Office Coordinator expect?

The work is primarily performed in a fast-paced hospital-based outpatient environment, with the expectation of occasional travel to various practices, including off-campus locations.

Is there any exposure to sick patients in this role?

Yes, since the practices are clinical environments, there is potential exposure to sick patients.

Are there opportunities for training in this position?

Yes, the Office Coordinator is responsible for training new staff on office protocols and job responsibilities.

Will the Office Coordinator be involved in project management?

Yes, the Office Coordinator will lead special projects such as accreditation surveys and community partnership events, coordinating various aspects for successful execution.

Is experience in ambulatory care necessary for this position?

Yes, 1-2 years of experience in ambulatory care is required for the Office Coordinator role.

What is the expectation regarding communication for this position?

The incumbent is expected to demonstrate professionalism in both written and verbal communication throughout their responsibilities.

Does this position require support in data analysis?

Yes, the Office Coordinator is responsible for data analysis and report generation related to the Revenue Cycle for the Colon and Rectal Surgery Department.

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Advocate Aurora Health

Science & Healthcare
Industry
1001-5000
Employees
2018
Founded Year

Mission & Purpose

Advocate Aurora Health and Atrium Health are now Advocate Health – the fifth-largest nonprofit integrated health system in the U.S. Advocate Health is the fifth-largest nonprofit integrated health system in the United States –created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois, Atrium Health in the Carolinas, Georgia and Alabama, and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care, with Wake Forest University School of Medicine serving as the academic core of the enterprise. Headquartered in Charlotte, North Carolina, Advocate Health serves nearly 6 million patients and is engaged in hundreds of clinical trials and research studies. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs nearly 150,000 team members across 67 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to equitable care for all, Advocate Health provides nearly $5 billion in annual community benefits.