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Office Coordinator III

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Syracuse University

Aug 31

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Customer Relations
    People, HR & Administration
  • Syracuse

AI generated summary

  • You need a high school diploma, records management experience, knowledge of HIPAA, strong customer service, communication skills, and comfort with mental health discussions and confidentiality.
  • You will greet students, check them in, manage insurance info, schedule appointments, assist with paperwork, maintain electronic records, and provide customer service to students and parents.

Requirements

  • High school diploma with experience in records management and office operations.
  • Knowledge of HIPAA and ability to handle sensitive, confidential information.
  • Best in class customer service skills required.
  • Demonstrated ability to work in a fast-paced environment.
  • Good communication and teamwork skills.
  • Comfortability and familiarity with mental health and wellness.
  • Proficient with current office technologies.
  • Comfortable with mental health and discussing personal health matters pertaining to mental health related concerns.
  • Able to work with confidential information and maintain confidentiality.
  • Related office experience desired.

Responsibilities

  • Greet and check students in at time of appointment.
  • Provide students with necessary paperwork for completion.
  • Enter billable insurance information into their account.
  • Scan billing agreements and insurance cards into patient’s account.
  • Create tickets for office visits/no show charges.
  • Answer incoming phone calls, scheduling appointments, and/or take messages for counseling staff.
  • Provide assistance and support to students/patients upon arrival. This will include directing students to appointments as well as working collaboratively with nurses and therapists to ensure student is managed in an appropriate and timely manner.
  • Enter records and relevant documents into the electronic health record.
  • Provide customer service, assisting parents/students with policy questions, etc.

FAQs

What is the job title for this position?

The job title is Office Coordinator III.

Where is this position located?

This position is located in Syracuse, NY.

What are the standard hours for this job?

The standard hours are 8:30am – 5:00pm during the academic year and 8:00am – 4:30pm during the summer.

Is this position full-time or part-time?

This is a full-time position.

What is the pay range for this role?

The pay range is $17.00 - $17.36 per hour.

What are the educational requirements for this position?

A high school diploma with experience in records management and office operations is required.

Does this position require knowledge of HIPAA?

Yes, knowledge of HIPAA and the ability to handle sensitive, confidential information is required.

What types of skills are needed for this job?

Best in class customer service skills, good communication and teamwork skills, and proficiency with current office technologies are needed.

What primary responsibilities will the Office Coordinator III have?

Responsibilities include greeting students, scheduling appointments, entering patient information, scanning documents, and providing customer service.

Is this position unionized?

No, this position is not unionized.

Are there any physical requirements for this job?

No, there are not applicable physical requirements for this position.

What should applicants include in their application?

Applicants should attach a resume and cover letter in addition to completing an online application.

Does Syracuse University have a commitment to diversity and inclusivity?

Yes, Syracuse University maintains an inclusive learning environment and is committed to promoting diversity and inclusivity.

Is Syracuse University an equal opportunity employer?

Yes, Syracuse University is an equal-opportunity, affirmative-action institution.

What is the context of the location, Syracuse?

Syracuse is a medium-sized city in the geographic center of New York State, offering a low cost of living, cultural options, and recreational activities.

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Syracuse University

A private, student-focused research university fueled by a spirit of discovery. Once Orange, Forever Orange 🍊

Education
Industry
1001-5000
Employees
1870
Founded Year

Mission & Purpose

Syracuse University is a private research institution that offers a diverse range of undergraduate and graduate programs across various fields of study. Its ultimate mission is to foster a rich educational environment that promotes learning, innovation, and discovery. The university's purpose is to prepare students for professional and personal success through rigorous academics, experiential learning opportunities, and a commitment to global citizenship. Syracuse University aims to cultivate knowledge, encourage intellectual growth, and contribute positively to society through research, scholarship, and community engagement.