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Office Manager

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Premise Health

2mo ago

  • Job
    Full-time
    Mid & Senior Level
  • People, HR & Administration
    Healthcare
  • Richmond

AI generated summary

  • You need a high school diploma/GED (degree preferred), management experience in healthcare, and familiarity with electronic medical records.
  • You will manage office operations, train staff, oversee patient records, handle billing, support front desk tasks, ensure compliance, and assist with audits and reports.

Requirements

  • High School Diploma/GED required
  • Bachelor’s degree or equivalent work experience preferred
  • Prior management experience within the health care industry preferred
  • Experience with electronic medical records preferred

Responsibilities

  • Organize and maintain a filing system for patient charts, including generating chart numbers, filing and pulling charts.
  • Manage daily operations, workflow, work schedule, timecard monitoring and ensuring appropriate staffing levels and monitoring overtime for an effective and efficient front office.
  • Orient and train new front office staff.
  • Oversee site specific identification badging process.
  • Manage the Performance Evaluation (PMP).
  • Coach and provide feedback to staff on a regular basis.
  • Review all medical records release requests and refers to appropriate department per Premise Health Procedure.
  • File occurrence reports as necessary.
  • Support adherence to Premise Health policies and procedures.
  • Ensure billing and reconciliation for services rendered and for monthly statements and collections.
  • Manage petty cash and credit card reconciliation.
  • Support front desk staff by assisting with phones, making appointments, greeting and directing patients and visitors, registering patients, etc.
  • Coordinate referrals for patients when necessary.
  • Ensure office equipment maintenance is current and properly maintained per manufactures instructions and document appropriately.
  • Assist Health Center Manager with clinical scorecards and site audits i.e. gap analysis and action plans when appropriate.
  • May require other duties as assigned.

FAQs

What are the working hours for the Office Manager position?

The working hours are Monday to Friday, from 8:30 AM to 5:00 PM.

Is prior management experience required for this position?

Prior management experience within the healthcare industry is preferred for this position.

What type of educational background is required for the Office Manager role?

A High School Diploma or GED is required, and a Bachelor’s degree or equivalent work experience is preferred.

Will I need to manage financial responsibilities?

Yes, the Office Manager will be responsible for managing petty cash, credit card reconciliation, billing, and collection for services rendered.

Do I need to have experience with electronic medical records?

Yes, experience with electronic medical records is preferred for this position.

Are there training opportunities available for new staff?

Yes, the Office Manager is responsible for orienting and training new front office staff.

What types of benefits are offered with this position?

Benefits packages include medical, dental, vision, life insurance, 401(k), paid holidays and vacation time, and a company-sponsored wellness program.

Is there a focus on work-life balance at Premise Health?

Yes, work-life balance is a fundamental principle at Premise Health, influencing their decisions and organizational direction.

Is the Office Manager role an equal opportunity position?

Yes, Premise Health is an equal opportunity employer that values inclusion and does not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

What responsibilities does the Office Manager have in regard to patient interactions?

The Office Manager will support front desk staff by assisting with phones, making appointments, greeting and directing patients and visitors, and registering patients.

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Premise Health

Redefining healthcare access and experience for the world’s leading organizations and their people.

Science & Healthcare
Industry
1975
Founded Year

Mission & Purpose

We are Premise Health. The world’s leading direct healthcare company and one of the largest digital providers in the country. We operate over 800 wellness centers in 45 states and Guam for more than 2,500 of the largest organizations in the U.S., serving 11 million people with fully connected care – in-person and in the digital environment. Our goal? To redefine healthcare to be more personal, accessible, and intelligent for our members and their families. We are simplifying complexity, breaking down barriers, and pioneering amazing healthcare that helps people get, stay, and be well.