FAQs
What is the primary responsibility of the Officer- Product Support?
The primary responsibility is to resolve issues by liaising with Tech and Product teams and ensuring customer satisfaction through effective communication and support.
What qualifications are required for this position?
A graduate degree in any discipline is required.
How many years of experience is needed for this role?
A minimum of 7 years of relevant experience in the banking sector is needed, with at least 3 years in similar positions.
Is customer communication a part of the job?
Yes, the role involves ensuring customer communication for issue solving and providing all relevant information.
What types of transactions will I be monitoring in this role?
You will maintain regular monitoring of financial transactions flow, handle fraudulent transactions, and manage recovery processes for negative balances.
Will I be working closely with other teams?
Yes, this position requires collaboration with cross-functional teams to ensure timely resolution of issues.
Are there performance targets I need to meet?
Yes, individual performance targets include completing tasks on time, maintaining average handle time, and achieving customer satisfaction ratings.
What kind of reports will I be responsible for generating?
You will ensure relevant and timely Management Information System (MIS) reports about customer interactions are available on a daily, weekly, and monthly basis.
Will there be opportunities to handle customer complaints?
Yes, you will be responsible for handling customer complaints and providing appropriate solutions and alternatives.
What is the expected work environment?
The work environment at First Abu Dhabi Bank is inclusive and supportive, fostering collaboration and respect among colleagues.