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Onboarding Manager - Revenue

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Dialpad

2mo ago

  • Job
    Full-time
    Mid Level
  • Sales & Business Development
    People, HR & Administration
  • Tempe
  • Quick Apply

AI generated summary

  • You need a bachelor's degree, 3+ years in sales/SaaS, program management experience, training facilitation skills, Google Suite mastery, cross-functional collaboration, and expertise in tools like Highspot.
  • You will train new hires, manage resources and training schedules, coordinate with HR, oversee peer mentoring, and organize classroom setups and events while maintaining product knowledge.

Requirements

  • Bachelor's degree in business or equivalent practical experience.
  • 3+ years of experience in a sales and/or sales enablement role (in SaaS is a plus).
  • Program management experience.
  • Experience facilitating technical and discussion-based training sessions, delivered both in-person and virtually.
  • Mastery of Google Suite (Google slides, drive, etc.)
  • Experience collaborating cross-functionally and managing stakeholder requirements.
  • Expertise with tools such as Highspot, LearnUpon, and Articulate Rise.
  • Exceptional communication skills.
  • Extremely detail-oriented with logistical tasks.
  • Knowledge of content development best practices and emerging technologies.
  • Recommended: Portfolio highlighting your training experience and direct contributions.

Responsibilities

  • Serve as the primary contact during the first 30 days for all revenue org hires.
  • Train Dialpad new hires on foundational topics (e.g., industry, products, sales skills, tools, processes), with an in-person facilitation commitment of 40 hours per month.
  • Partner with HR and hiring Managers to track new hire data and movements.
  • Manage and maintain all session decks, resources, activities and training schedules each month, ensuring the content is always relevant as the business evolves.
  • Advocate for updates required to on-demand courses.
  • Deliver ongoing new hire communications, scheduling, and administrative tasks in LMS/CMS to keep the program running smoothly.
  • Manage peer mentoring and stakeholder logistics for in-person training.
  • Order supplies, set up the classroom, and host social events for in-person classes.
  • Maintain knowledge of our communications products (e.g., video meetings, business phone system, messaging, Dialpad Ai).
  • Maintain basic knowledge of our internal processes, sales process, GTM tech stack, and swim lanes across roles.

FAQs

What is the primary focus of the Revenue Onboarding Manager role?

The primary focus of the Revenue Onboarding Manager role is to own the facilitation, logistics, and communications for Dialpad’s revenue employee onboarding program, specifically for roles such as SDR, AE, CAE, SE, Channel, and CSM.

What kind of experience is required for this position?

A bachelor's degree in business or equivalent practical experience, along with 3+ years in a sales and/or sales enablement role, preferably in SaaS, is required for this position.

What kind of training will the Revenue Onboarding Manager provide?

The Revenue Onboarding Manager will train new hires on foundational topics, which include industry knowledge, products, sales skills, tools, and processes, using a combination of in-person and virtual facilitation methods.

How often will the Revenue Onboarding Manager be expected to deliver live training?

The Revenue Onboarding Manager will have an in-person facilitation commitment of 40 hours per month, which includes delivering live training sessions in the office classroom.

What tools and platforms should the candidate be familiar with?

Candidates should have mastery of Google Suite (including Google Slides and Drive) and experience with tools such as Highspot, LearnUpon, and Articulate Rise.

How does the onboarding program accommodate global audiences?

The onboarding curriculum utilizes a mixture of in-person and virtual facilitation tactics to effectively accommodate global audiences.

Is travel required for this position?

Yes, some travel may be required, estimated at 2-3 times per year.

What benefits does Dialpad offer to its employees?

Dialpad offers flexible time off, medical, dental, and vision plans, a monthly stipend for cell phone and internet bills, reimbursement for gym memberships, and support for professional development expenses.

What qualities is Dialpad looking for in an ideal candidate for this role?

Dialpad seeks a high-energy trainer with sales acumen, detail-oriented skills, flexibility, conflict-resolution abilities, confidence, and charisma for engaging with both virtual and in-person audiences.

How does Dialpad promote diversity, equity, and inclusion within the company?

Dialpad is committed to building a values-driven culture that celebrates identity, inclusion, and belonging, with initiatives such as Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning and development program.

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Dialpad

On a mission to completely transform the way the world works together.

Technology
Industry
1001-5000
Employees
2011
Founded Year

Mission & Purpose

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is completely transforming how the world works together, with one beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. Over 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. Customers include WeWork, Uber, Motorola Solutions, Domo and Xero. Investors include Amasia, Andreessen Horowitz, Felicis Ventures, GV, ICONIQ Capital, Salesforce Ventures, Scale Venture Partners, Section 32, Softbank and Work-Bench.