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Onboarding Specialist Checkers

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PhonePe

3d ago

  • Job
    Full-time
    Junior Level
  • Quick Apply

AI generated summary

  • You need 1-2 years in KYC/AML, fluency in English and Hindi, attention to detail, strong communication skills, KYC knowledge, a customer focus, multitasking ability, and a degree.
  • You will verify merchant applications, ensure compliance, address discrepancies, maintain records, provide feedback, meet productivity targets, and collaborate with teams to resolve onboarding issues.

Requirements

  • Have at least 1-2 years of experience mandatorily in KYC/AML verification or compliance-related roles.
  • Be proficient in English and Hindi (Read, Write and Speak); additional language skills are a plus.
  • Demonstrate exceptional attention to detail and a commitment to accuracy.
  • Possess strong written and verbal communication skills to coordinate effectively with Maker team members and other stakeholders.
  • Be familiar with regulatory requirements related to KYC and merchant onboarding processes.
  • Exhibit a customer-centric mindset with the ability to make objective, compliant decisions.
  • Be proactive in identifying process improvements and recommending enhancements to increase efficiency.
  • Be able to multitask effectively and work well under time constraints.
  • Have completed a degree program (10+2+3), with additional certifications in compliance or financial regulation as an advantage.

Responsibilities

  • Conduct thorough final-stage checks on merchant applications, ensuring all information and documentation meet compliance and RBI regulations.
  • Verify KYM (Know Your Merchant) documents and merchant information for accuracy and completeness.
  • Cross-check information verified by the Maker team to identify and address any discrepancies or compliance issues.
  • Ensure high-quality output by maintaining an eye for detail, flagging any irregularities for rework, and collaborating with the Maker team as necessary.
  • Approve or reject applications based on set guidelines, flagging specific cases for further review if needed.
  • Maintain accurate records of each onboarding case for audit and compliance purposes.
  • Provide feedback and insights to the Maker team to improve first-level verification accuracy and reduce rework.
  • Meet daily and weekly productivity targets, adhering to turnaround time (TAT) and quality benchmarks.
  • Escalate complex cases to senior stakeholders for additional support.
  • Collaborate closely with internal teams to ensure timely resolution of onboarding blockers.
  • Adhere to PhonePe’s policies and standards, acting with integrity in each verification process.

FAQs

What is the primary responsibility of the Onboarding Specialist - Checker Stage at PhonePe?

The primary responsibility is to conduct final reviews and quality control of merchant onboarding applications, ensuring they meet all compliance and business requirements.

What qualifications are required for the ideal candidate applying for this role?

The ideal candidate should have at least 1-2 years of experience in KYC/AML verification or compliance-related roles, a completed degree program (10+2+3), and familiarity with regulatory requirements related to KYC and merchant onboarding processes.

What languages should candidates be proficient in?

Candidates should be proficient in English and Hindi (read, write, and speak); additional language skills are considered a plus.

What kind of experience is essential for this position?

Candidates must have experience in KYC/AML verification or compliance-related roles.

What specific skills are essential for the Onboarding Specialist role?

Essential skills include exceptional attention to detail, strong communication abilities, familiarity with regulatory requirements, and a customer-centric mindset.

Will the Onboarding Specialist need to interact with other teams?

Yes, the Onboarding Specialist will collaborate closely with internal teams to ensure timely resolution of onboarding blockers.

What benefits does PhonePe provide for full-time employees?

PhonePe provides various benefits, including medical insurance, wellness programs, parental support, mobility benefits, retirement benefits, and assistance for higher education.

What is the working environment like at PhonePe?

The working environment at PhonePe is rewarding, creative, and encourages taking on roles beyond a defined job description.

Are there specific productivity targets that the Onboarding Specialist needs to meet?

Yes, the Onboarding Specialist is expected to meet daily and weekly productivity targets while adhering to turnaround time (TAT) and quality benchmarks.

How does PhonePe view its employees' ownership of their work?

PhonePe empowers employees by giving them ownership of their work from start to finish, fostering a sense of trust and responsibility.

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PhonePe

Technology
Industry
5001-10,000
Employees

Mission & Purpose

PhonePe is a digital payments platform based in India that enables users to perform a variety of financial transactions through their mobile devices. The company offers services such as money transfers, bill payments, recharges, and online shopping, leveraging the Unified Payments Interface (UPI) for seamless and secure transactions. PhonePe's ultimate mission is to drive financial inclusion by providing a user-friendly, accessible, and secure digital payment solution that caters to a diverse range of users. Their purpose is to simplify financial transactions and promote digital financial services, thus contributing to the broader goal of a cashless economy and enhancing the financial well-being of their user