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Online Assistant

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Sainsbury's

Dec 15

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Facilities Management

AI generated summary

  • You must be comfortable with technology, active, and able to lift 15kg. Shifts include early hours; candidates must be at least 18 and have passed the school leaver's age.
  • You will pick and deliver online orders, select quality products, assist with customer queries, process orders, and load vans, ensuring a joyful shopping experience for customers.

Requirements

  • Shift hours
  • Early shift: 04:00 - 08:00
  • Monday: 08:00 - 04:00
  • Tuesday: 08:00 - 04:00
  • Wednesday: 08:00
  • Friday: 04:00 - 08:00
  • It’s important you are also comfortable working with new technology and being active, including lifting and moving shopping containers up to 15kg.
  • If the shifts for this role cover hours earlier than 6am or later than 11pm, you will need to be at least 18 years of age.
  • Sainsbury's will only recruit individuals who have passed the school leaver’s age.

Responsibilities

  • Be our magic ingredient this Christmas as an Online Assistant by being part of the team that picks and delivers online customer orders to their doorsteps.
  • This is a fast-paced, hands-on role, helping to make good food joyful to all our customers and deliver plenty of seasonal cheer.
  • As an Online Assistant you could be on the shop floor picking our customers’ orders, taking real care to select the best quality products and making every effort to give them exactly what they have asked for.
  • Or you could be working in our online warehouse, supporting with customer queries, processing orders through the tills and even working with our online Drivers to load their vans so they’re ready to hit the road on-time.
  • Whichever area you’re working in, you’ll take pride in doing the right thing for our customers and have a keen attention to detail.
  • It’s important you are also comfortable working with new technology and being active, including lifting and moving shopping containers up to 15kg.
  • We aim to make everyone who joins us be the best they can be and are committed to being a fully inclusive retailer where our customers love to shop, and our colleagues love to work!

FAQs

What is the rate of pay for the Online Assistant position?

The rate of pay for the Online Assistant position is £12.00 per hour.

What are the working hours for this role?

The role is part-time, requiring 16 hours per week. Specific shift hours include early shift from 04:00 - 08:00 and various hours on Monday, Tuesday, Wednesday, and Friday.

Is this position permanent or temporary?

This position is permanent, but there may also be temporary roles available for the festive period.

What is the location of the job?

The job is located at the Barnstaple Store, Barnstaple, EX31 3NH.

What age do I need to be to apply for this job?

You need to be at least 18 years of age if the shifts cover hours earlier than 6am or later than 11pm.

What are the main responsibilities of an Online Assistant?

The main responsibilities include picking online customer orders, selecting quality products, assisting with customer queries, processing orders, and loading vans for delivery.

Are there any physical requirements for this role?

Yes, you should be comfortable lifting and moving shopping containers up to 15kg.

What benefits does Sainsbury's offer to its employees?

Sainsbury's offers various benefits, including a discount card, free food and hot drinks, generous holiday entitlement, shopping discounts, family leave, pension contributions, share schemes, and wellbeing support.

Is prior experience necessary to apply for this position?

Prior experience is not explicitly required, but attention to detail and comfort with technology are important for this role.

Can I expect to have shifts on weekends?

Yes, there are shifts available on weekends, particularly on Friday and Saturday.

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Sainsbury's

Lend a hand, lead an industry, break the mould. Become the best you that you can be, in a role you enjoy.

Retail & Consumer Goods
Industry
10,001+
Employees
1869
Founded Year

Mission & Purpose

Sainsbury's is one of the UK's leading supermarket chains, offering a wide range of groceries, household essentials, clothing, and other products both in-store and online. With a focus on quality, affordability, and convenience, Sainsbury's serves millions of customers across the country through its network of stores, online shopping platform, and delivery services. Committed to sustainability and social responsibility, Sainsbury's strives to reduce its environmental impact, support local communities, and promote healthier living choices among its customers.

Benefits

  • Colleague discount card

    4 weeks into your role, you’re eligible for a handy 10% off your shop. That’s every time you spend with Sainsbury’s, Argos or Habitat, in store and online. And you can nominate a second user for your card, be that your mother, brother or significant other (as long as you live at the same address).

  • Annual bonus scheme

    While our bonus schemes vary across different sites and roles, they all share the same feel-good factor. Good to know.

  • Pensions

    Planning for your future? So are we. We’ll automatically enroll you onto our pension scheme. And we’ll give you free life cover, equating to a year’s pay. If you choose to pay more with Step Up contributions, then your pension and life cover increases.

  • Holidays

    Whilst holiday allowances vary across roles, we offer a paid holiday entitlement that grows as your career does.

  • Love it

    Enjoy group outings and fun activities? The you’ll love “love it!”. Love it is the home for hundreds of exclusive discounts and savings at over a thousand retailers, including restaurants, cinemas and retail stores. What’s not to love?

  • Awards for long service

    We owe so much to our long-serving colleagues. That’s why we’re all about rewarding their continuous service and celebrating their key milestones. Just the way it should be.