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Online Assistant

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Sainsbury's

2mo ago

  • Job
    Full-time
    Entry Level
  • Customer Relations

AI generated summary

  • You must be 18+, comfortable with new technology, able to lift shopping containers up to 15kg, and have completed school leaver’s age.
  • You will pick and deliver online orders, ensure product quality, assist with customer queries, process orders, and load delivery vans, all while maintaining attention to detail and using technology.

Requirements

  • Be comfortable working with new technology and being active, including lifting and moving shopping containers up to 15kg.
  • Be at least 18 years of age if the shifts for this role cover hours earlier than 6am or later than 11pm.
  • Have passed the school leaver’s age.

Responsibilities

  • Be our magic ingredient this Christmas as an Online Assistant by being part of the team that picks and delivers online customer orders to their doorsteps.
  • This is a fast-paced, hands-on role, helping to make good food joyful to all our customers and deliver plenty of seasonal cheer.
  • As an Online Assistant you could be on the shop floor picking our customers’ orders, taking real care to select the best quality products and making every effort to give them exactly what they have asked for.
  • Or you could be working in our online warehouse, supporting with customer queries, processing orders through the tills and even working with our online Drivers to load their vans so they’re ready to hit the road on-time.
  • Whichever area you’re working in, you’ll take pride in doing the right thing for our customers and have a keen attention to detail.
  • It’s important you are also comfortable working with new technology and being active, including lifting and moving shopping containers up to 15kg.
  • We aim to make everyone who joins us be the best they can be and are committed to being a fully inclusive retailer where our customers love to shop, and our colleagues love to work!
  • Whilst many of our roles will be temporary over the festive period, there may also be permanent opportunities available - please check the contract type and schedule hours before applying to ensure that the role is right for you.
  • If the shifts for this role cover hours earlier than 6am or later than 11pm, you will need to be at least 18 years of age.
  • Sainsbury's will only recruit individuals who have passed the school leaver’s age.

FAQs

What is the hourly pay for the Online Assistant position?

The hourly pay for the Online Assistant position is £12.00 per hour.

What are the working hours for this role?

The working hours for this role are part-time, totaling 16 hours per week, specifically from 04:00 to 08:00 on Monday, Tuesday, Wednesday, and Sunday.

Is this position temporary or permanent?

This position is a Fixed-Term Assignment, but there may also be permanent opportunities available.

What is the location for this role?

The location for this role is Barnstaple Store, Barnstaple, EX31 3NH.

What are the age requirements for this position?

You must be at least 18 years of age if the shifts cover hours earlier than 6am or later than 11pm.

Are there any benefits offered to employees?

Yes, there are several benefits offered, including a discount card, free food and hot drinks, generous holiday entitlement, shopping discounts, family leave, pension contributions, share schemes, and wellbeing support.

Is there an opportunity for night shift premium pay?

Yes, there is a night shift premium of an additional £2.45 for every hour worked between midnight and 5am, where applicable.

How long does it take to receive the discount card?

You will receive the discount card after working for four weeks, which provides 10% off shopping at Sainsbury’s, Argos, Tu, and Habitat, increasing to 15% off at Sainsbury's every Friday and Saturday.

What duties will I have as an Online Assistant?

As an Online Assistant, you will be responsible for picking customer orders, ensuring product quality, supporting customer queries, processing orders, and loading vans for delivery.

Is previous experience required for this role?

The job description does not specify that previous experience is required; however, comfort with technology and attention to detail are important.

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Sainsbury's

Lend a hand, lead an industry, break the mould. Become the best you that you can be, in a role you enjoy.

Retail & Consumer Goods
Industry
10,001+
Employees
1869
Founded Year

Mission & Purpose

Sainsbury's is one of the UK's leading supermarket chains, offering a wide range of groceries, household essentials, clothing, and other products both in-store and online. With a focus on quality, affordability, and convenience, Sainsbury's serves millions of customers across the country through its network of stores, online shopping platform, and delivery services. Committed to sustainability and social responsibility, Sainsbury's strives to reduce its environmental impact, support local communities, and promote healthier living choices among its customers.

Benefits

  • Colleague discount card

    4 weeks into your role, you’re eligible for a handy 10% off your shop. That’s every time you spend with Sainsbury’s, Argos or Habitat, in store and online. And you can nominate a second user for your card, be that your mother, brother or significant other (as long as you live at the same address).

  • Annual bonus scheme

    While our bonus schemes vary across different sites and roles, they all share the same feel-good factor. Good to know.

  • Pensions

    Planning for your future? So are we. We’ll automatically enroll you onto our pension scheme. And we’ll give you free life cover, equating to a year’s pay. If you choose to pay more with Step Up contributions, then your pension and life cover increases.

  • Holidays

    Whilst holiday allowances vary across roles, we offer a paid holiday entitlement that grows as your career does.

  • Love it

    Enjoy group outings and fun activities? The you’ll love “love it!”. Love it is the home for hundreds of exclusive discounts and savings at over a thousand retailers, including restaurants, cinemas and retail stores. What’s not to love?

  • Awards for long service

    We owe so much to our long-serving colleagues. That’s why we’re all about rewarding their continuous service and celebrating their key milestones. Just the way it should be.