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Onsite SLA technician

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ASSA ABLOY Group

8d ago

  • Job
    Full-time
    Junior Level
  • Engineering
    IT & Cybersecurity
  • Johannesburg

AI generated summary

  • You must have 2+ years in low voltage and network systems, excellent troubleshooting, strong communication skills, SQL knowledge, attention to detail, and a valid Code 8 license.
  • You will install, maintain, clean, and test Traka equipment, manage documentation, provide customer support, perform diagnostics, and ensure proper functioning of all related systems.

Requirements

  • Proven experience as a low voltage technician or similar role
  • Experience with LAN/WAN networks
  • Thorough knowledge of computer systems and IT components
  • Excellent troubleshooting skills
  • Exceptional organizing and time-management skills
  • Mining Experience will be an advantage.
  • Underground work will be an advantage.
  • 2+ years’ experience in computer networks and systems maintenance.
  • Excellent written and verbal communication skills.
  • Good interpersonal skills.
  • Attention to detail.
  • Good problem-solving skills.
  • Communication and reporting skills
  • Basic understanding of Windows based computers and software
  • Basic understanding of what a database is
  • Basic understanding of networking
  • Understanding how to use a search engine
  • SQL Db experience and knowledge
  • Good knowledge of internet security and data privacy principles
  • Proficient in database programming and software installation
  • Metric and Code 8 Drivers License.
  • Identify and solve problems independently
  • Plan and organize effectively
  • Resolve complex issues to successful outcomes with minimal supervision
  • Collaborate effectively
  • Work both independently and in a team environment
  • Change agent
  • Able to do research/problem solving, on provided Manuals
  • Take initiative when required
  • Excellent Communication/reporting skills

Responsibilities

  • Installation and replacement of Traka Equipment and peripherals
  • Setup, assemble, test and configure Traka Hardware and Software
  • Following direction of the Project / Installation Manager
  • Maintenance and Submission of accurate paperwork and documentation
  • Customer communication throughout the job
  • Installing conduit, coring, or trenching
  • Installing/pulling cable and wire
  • Mounting panels, field devices, computers, power supplies
  • Programming, set-up, and testing systems
  • Testing and inspections
  • Safe operation of basic electrical reticulation
  • Understanding wire crimping and installing basic plugs
  • Basic use of hand tools
  • Preventative Maintenance – Monthly visit for all covered systems items
  • Maintenance of all Traka variants, Key management systems and lockers
  • Physical check on Traka locks and explosives cars/cassettes and surface boxes.
  • Installation and replacement of Traka hardware
  • Setup and assemble, test and configure Traka systems.
  • Competent use of tools and associated electrical tools such as drilling machines, electric screwdrivers etc.
  • Cleaning of control boards (this will be dusting off and disconnect all connections, cleaning of connector points with electrical cleaner.) Reconnecting of all connections.
  • Cleaning and testing of all data fobs. (Includes all grooves)
  • Cleaning and testing of all connector strips and solenoids. (Positive and negative connection screws)
  • Cleaning and testing of Cabinet Frame and hinges.
  • Checking cabinet hinges (health condition)
  • Cleaning of cabinet Perspex (polycarbonate or steel) doors. (Cracks/Damage needs a replacement (order required))
  • Alignment of door switch and solenoid.
  • Cleaning and testing of Cliq lock and key.
  • Cleaning and testing of Cliq key battery.
  • Testing of cabinet backup battery.
  • Cleaning and testing of network points and connectors
  • Emergency release of keys in case of an emergency (emergency document to be completed on site)
  • Cutting of current security seals. (Replacement will be requiring and additional order)
  • Physical check on control boards which includes the following: Cabinet control board, interface boards, and strip connector boards.
  • Physical check of keypads and readers.
  • Physical check on all screens and touch screens.
  • Physical check on all ribbon cables and wires.
  • Physical check on all jumper blocks and dip switches
  • Cleaning and servicing (oil) Cliq locks and key’s
  • Cleaning and servicing of mechanical and electrical Abloy locks
  • Cleaning and servicing of Abloy switch locks (Cylinder and key)
  • Daily report (Production Managers, Mine Overseers, shift supervisor’s, Safety Department)
  • System Reports,
  • standard key report,
  • Overdue keys(Engineers, Ges, Foreman’s, Explosive Co-Ordinator)
  • Report to the mine before night shift knocks off so their issues can be resolved.
  • Help miners and operators before shift start.
  • Email Support
  • Telephone Support
  • Remote Support
  • Support logging on support site
  • Research/problem solving.
  • Initiative
  • Obtaining of relevant signatures for invoices
  • Follow-up on outstanding orders
  • Deliveries to be handled at stores.
  • Submission of invoices
  • Completing and submitting of User access forms
  • Completing and submitting of cabinet layouts
  • Onsite training
  • Physical check on all software and communications from hardware to software.
  • Completing and submitting of maintenance check list
  • Submitting of quotations on repairs from maintenance check list.
  • Following up on outstanding orders from maintenance check list.
  • Completing of UAR (service) reports.
  • Programming of Cliq key’s as per completed approved forms.
  • Frequent checks on Traka 16bit, Traka 32, Traka touch, Traka web, software versions and updates where applicable.
  • Diagnostics test on Traka Touch (this function tests all hardware and software functions on the touch systems)

FAQs

What is the primary purpose of the Onsite SLA Technician role?

The primary purpose of the Onsite SLA Technician role is to perform various tasks related to explosives key management and locks, provide onsite support to customers, inspect and troubleshoot systems and equipment, and maintain communication with stakeholders to drive productivity and client centricity.

What qualifications are required for this position?

Candidates should have proven experience as a low voltage technician, experience with LAN/WAN networks, and thorough knowledge of computer systems and IT components. Additionally, 2+ years of experience in computer networks and systems maintenance is required.

Is previous mining experience necessary for this role?

Mining experience is considered an advantage, and underground work experience is also beneficial.

What kind of support will the Onsite SLA Technician provide?

The technician will provide hardware support, including preventative maintenance, troubleshooting, and cleaning of equipment. They will also offer software support, including system reports, remote assistance, and user access management.

What are the working hours for this position?

The role requires the technician to work shifts that include morning and night shifts, and after-hour calls may also be necessary.

Will I be required to perform installations of equipment?

Yes, the technician will be responsible for the installation and replacement of Traka equipment and peripherals, assembling and configuring systems, and ensuring safe operation of electrical reticulation.

What essential software skills should a candidate possess?

Candidates should have a basic understanding of Windows-based computers, database concepts, networking, and should be proficient in database programming and software installation, as well as good knowledge of internet security and data privacy principles.

What is the preferred method of application for this job?

Applications should be submitted by clicking ‘Apply Now’ on the job posting. Applications sent via email or other channels will not be considered.

What personal attributes are important for this role?

Key competencies include problem identification and solving, effective planning and organization, collaboration, initiative, and excellent communication skills.

Does ASSA ABLOY Global Solutions offer growth opportunities for employees?

Yes, the company values results and empowers employees to build their careers around their aspirations by providing regular feedback, training, and development opportunities.

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ASSA ABLOY Group

Experience a safer and more open world

Manufacturing & Electronics
Industry
10,001+
Employees
1994
Founded Year

Mission & Purpose

Let’s create a safer and more open world – together! ASSA ABLOY is the global leader in access solutions with sales of SEK 121 billion and 52,000 employees. The Group has operations in over 70 countries and sales worldwide. ASSA ABLOY’s innovations enable safe, secure and convenient access to physical and digital places. Every day, we help billions of people experience a more open world.  We have a feeling of discovery and urge to innovate by working together and telling it like it is, enabling us to be always growing, never boring and leading right. Do you want to be encouraged to act, have responsibilities to grow with and opportunities to explore? Join us!