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Operational Development Manager

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Cardinal Health

20d ago

  • Job
    Full-time
    Senior Level
  • Consulting
    Business, Operations & Strategy
  • Dublin
    Remote

AI generated summary

  • You need a bachelor's in a relevant field, experience in operational development, strong project management, UX knowledge, analytical skills, process improvement proficiency, and effective communication abilities.
  • You will develop and optimize internal processes, drive efficiency initiatives, facilitate cross-team collaboration, analyze operations, implement changes, and communicate results to stakeholders.

Requirements

  • Bachelor’s degree in Business Administration, Operations Management, or a related field.
  • Proven experience in operational development, process improvement, or a similar role within a large-scale ecommerce or digital transformation environment.
  • Strong understanding of UX, Product Development, and/or Marketing Operations processes.
  • Excellent project management skills with the ability to manage multiple initiatives simultaneously.
  • Exceptional analytical and problem-solving abilities.
  • Proficiency in process mapping and improvement tools (e.g., Six Sigma, Lean).
  • Strong communication and interpersonal skills, with the ability to influence and collaborate effectively across all levels of the organization.
  • Proficiency in using data analysis and reporting tools to monitor performance and inform decision-making.

Responsibilities

  • Develop, implement, and maintain standardized internal processes, workflows, reports, and artefacts.
  • Identify opportunities for continuous improvement and drive initiatives to enhance operational efficiency.
  • Establish and maintain documentation for processes and workflows to ensure consistency and scalability.
  • Actively manage the ways of working flow, ensuring seamless coordination among all participating teams including UX, Product, Marketing Operations, and IT.
  • Facilitate cross-functional collaboration to identify and resolve operational bottlenecks.
  • Serve as the main point of contact for process-related inquiries and issues.
  • Analyze current operational practices and recommend changes to improve efficiency and productivity.
  • Propose organizational changes that align with the goals of the ecommerce transformation program.
  • Implement approved recommendations and monitor their impact on operational performance.
  • Develop and implement key performance indicators (KPIs) to measure the effectiveness of processes and improvements.
  • Create and present regular reports on process performance, highlighting areas of success and opportunities for further improvement.
  • Utilize data-driven insights to inform decision-making and prioritize initiatives.
  • Lead change management efforts to ensure successful adoption of new processes and ways of working – if appropriate in close collaboration with assigned OCM partners.
  • Conduct training sessions and workshops to educate teams on new processes and tools.
  • Provide ongoing support and guidance to teams during transition periods.
  • Build strong relationships with key stakeholders across the organization to drive alignment and support for process improvement initiatives.
  • Communicate effectively with senior leadership, providing updates on progress and impact of operational changes.
  • Gather feedback from stakeholders to continuously refine and improve processes.

FAQs

What is the primary focus of the Operational Development Manager role?

The primary focus is to lead efforts to align internal processes and ways of working within a large-scale ecommerce transformation program, identifying continuous improvement opportunities, and implementing them in collaboration with cross-functional teams.

What are some key responsibilities of the Operational Development Manager?

Key responsibilities include process standardization and continuous improvement, coordination and collaboration among teams, making operational and organizational recommendations, performance monitoring and reporting, change management, and stakeholder engagement.

What qualifications are required for this position?

A Bachelor’s degree in Business Administration, Operations Management, or a related field is required, along with proven experience in operational development or process improvement in a large-scale ecommerce or digital transformation environment.

Is experience in UX and Product Development necessary for this role?

Yes, a strong understanding of UX, Product Development, and/or Marketing Operations processes is essential.

What skills are important for the Operational Development Manager?

Important skills include excellent project management, exceptional analytical and problem-solving abilities, proficiency in process mapping and improvement tools (e.g., Six Sigma, Lean), and strong communication and interpersonal skills.

Will there be opportunities for training in this role?

Yes, conducting training sessions and workshops to educate teams on new processes and tools will be part of the job responsibilities.

How does the company support diversity and inclusion in the workplace?

The company supports an inclusive workplace that values diversity of thought, experience, and background, encouraging employees to be their authentic selves and welcomes candidates from various backgrounds, including those who are back-to-work, people with disabilities, and veterans.

Are candidates without a college degree considered for this position?

Yes, candidates without a college degree are encouraged to apply.

What is the role of the Operational Development Manager in change management?

The role includes leading change management efforts to ensure the successful adoption of new processes and ways of working, along with providing ongoing support and guidance to teams during transition periods.

Is there an emphasis on data-driven decision-making in this role?

Yes, the role emphasizes utilizing data-driven insights to inform decision-making and prioritize initiatives.

Cardinal Health

Science & Healthcare
Industry
10,001+
Employees

Mission & Purpose

Cardinal Health is a distributor of pharmaceuticals, a global manufacturer and distributor of medical and laboratory products, and a provider of performance and data solutions for healthcare facilities. With more than 50 years in business, operations in more than 30 countries and approximately 48,000 employees globally, Cardinal Health is essential to care.

Benefits

  • Medical, dental and vision care coverage

  • Paid time off plan

  • 401(k) savings plan

  • Flexible spending accounts

  • Short- and long-term disability coverage

  • Basic life insurance

  • Business travel insurance