FAQs
What are the primary responsibilities of the Operational Support Manager?
The primary responsibilities include leading and motivating the enforcement team, handling customer inquiries and complaints, preparing the monthly enforcement plan, developing Quality Assurance systems, managing parking suspensions, controlling consumable item costs, and overseeing vehicle costs and maintenance.
What skills are required for the Operational Support Manager position?
Strong leadership skills, excellent computer literacy in Microsoft Office, organizational skills, self-motivation, and experience with reporting and presenting to senior management are required.
What is the holiday entitlement for this position?
The holiday entitlement includes 25 days of holiday plus bank holidays.
Are there any family-friendly benefits offered?
Yes, there are enhanced Maternity and Paternity packages, subject to eligibility criteria.
What health and wellbeing benefits are provided?
Employees have full access to the Employee Assistance Programme, Wellbeing Hub, and Gym Discounts.
What kind of pension scheme is offered?
A Company Pension Scheme is available to help employees save for their future.
Will new starters need to go through a background check?
Yes, new starters will be subject to clearance through the Disclosure and Barring Service.
What is the company’s stance on equal opportunities?
The company is an equal opportunity employer and considers all suitably qualified applicants regardless of various protected characteristics.
Do we offer any discounts to employees?
Yes, employees can enjoy online and in-store discounts and perks from various retail shops, travel, and social places.
Is experience in handling customer complaints required for this role?
Yes, dealing with written customer inquiries and complaints is one of the key responsibilities of the Operational Support Manager.