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Operations Associate, Frankfurt (m/w/d)

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Lime

Jan 7

  • Job
    Full-time
    Junior & Mid Level
  • People, HR & Administration
    Business, Operations & Strategy
  • Frankfurt

AI generated summary

  • You should have 1-3 years in operations, team leadership experience, knowledge of Frankfurt, strong decision-making, fluent English & German, and Excel/Google Sheets skills.
  • You will hire and train staff, ensure operational efficiency and safety in the warehouse, define best practices, monitor KPIs, manage complaints, and maintain relationships with stakeholders.

Requirements

  • 1-3 years of professional work experience; ideally 1+ year of experience within an Operations position
  • Experience leading teams or groups preferred
  • Demonstrated expertise with the Frankfurt region and ability to anticipate operational needs and/or challenges within this area
  • Grit and an entrepreneurial spirit with the ability to work in an ambiguous environment
  • High-energy and sound decision maker with the ability to make data-based decisions with a cost focused mindset
  • Fluent verbal and written English & German language skills
  • Familiarity with Excel and Google Sheets (Tableau & SQL knowledge would be a bonus) with the ability to navigate and draw inference from data
  • Excellent communication and stakeholder management skills

Responsibilities

  • Hire, train, and provide coaching to all levels of Mechanics and Fleet Support positions responsible for deploying and retrieving our shared electric vehicle
  • Build a safe, compliant and efficient warehouse environment that supplies a fully operational fleet of vehicles for Frankfurt, Germany
  • Define new processes and best practices to drive operational excellence within the warehouse
  • Partner cross-functionally on operations projects that result in identifying expansion opportunities within your region(s)
  • Define and monitor KPIs that measure the profitability, revenue, and operational performance of your market(s)
  • Provide complaint management and customer incidents investigation support
  • Partner with the local Government Relations representative to manage key Legal, Regulatory and Safety issues
  • Maintain positive relationships between customers, regulators/city officials, employees, and Lime management

FAQs

What is the primary role of an Operations Associate in Frankfurt?

The primary role of an Operations Associate in Frankfurt is to enhance the fleet, coordinate teams in the warehouse and in the field, and understand the local needs of riders to tackle challenges along the operational journey from vehicle arrival in the warehouse to customer ride completion.

What are the expected work hours for this position?

The specific work hours are not detailed in the job description, but candidates can expect a hands-on role that may require flexibility depending on operational needs.

What qualifications are needed for this role?

Candidates should have 1-3 years of professional work experience, ideally with at least 1 year in an Operations position, experience leading teams, fluent English and German skills, and familiarity with Excel and Google Sheets.

What types of training are provided to new hires?

New hires will receive training and coaching for all levels of Mechanics and Fleet Support positions to ensure effective deployment and retrieval of shared electric vehicles.

Is experience in the Frankfurt region necessary for this role?

Yes, demonstrated expertise with the Frankfurt region and the ability to anticipate operational needs and challenges specific to the area are important for this position.

Are there opportunities for professional growth?

Yes, there are professional growth opportunities through quarterly learning days and access to top-tier tools, as well as consistent recognition of great work.

What benefits are offered to employees?

Benefits include competitive salaries, performance-based bonuses, equity options, health and wellness offerings, flexible vacation policies, parental leave support, and unlimited use of vehicles in various cities around the world.

Is team collaboration emphasized in this role?

Yes, partners cross-functionally on operations projects are encouraged to manage key issues and identify regional expansion opportunities, highlighting the importance of team collaboration.

What is the work environment like for an Operations Associate?

The work environment is described as fast-paced and requires a high-energy, entrepreneurial spirit to work in an ambiguous setting while maintaining compliance and operational excellence.

Can candidates who don't meet all qualifications still apply?

Yes, the company encourages candidates who are excited about the role to apply, even if they do not meet all qualifications.

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Lime

Building a future where transportation is shared, affordable and carbon-free.

Technology
Industry
501-1000
Employees
2017
Founded Year

Mission & Purpose

Lime is a transportation company that provides electric scooters, bikes, and other micromobility solutions for urban areas. Their ultimate mission is to revolutionise urban transportation by offering convenient, affordable, and eco-friendly alternatives to traditional vehicles. The purpose of Lime is to reduce urban congestion, lower carbon emissions, and improve accessibility by encouraging the use of sustainable modes of transport. They aim to create cleaner, more liveable cities by providing innovative mobility solutions that enhance the efficiency and enjoyment of urban travel.