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Operations Associate, Frankfurt (m/w/d)

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Lime

Dec 9

  • Job
    Full-time
    Junior & Mid Level
  • Frankfurt

AI generated summary

  • You need 1-3 years in operations, team leadership experience, knowledge of Frankfurt, strong decision-making skills, fluency in English & German, and proficiency in Excel/Google Sheets.
  • You will hire and train staff, ensure warehouse efficiency, define best practices, monitor KPIs, support complaint management, and foster relationships with stakeholders.

Requirements

  • 1-3 years of professional work experience; ideally 1+ year of experience within an Operations position
  • Experience leading teams or groups preferred
  • Demonstrated expertise with the Frankfurt region and ability to anticipate operational needs and/or challenges within this area
  • Grit and an entrepreneurial spirit with the ability to work in an ambiguous environment
  • High-energy and sound decision maker with the ability to make data-based decisions with a cost focused mindset
  • Fluent verbal and written English & German language skills
  • Familiarity with Excel and Google Sheets (Tableau & SQL knowledge would be a bonus) with the ability to navigate and draw inference from data
  • Excellent communication and stakeholder management skills

Responsibilities

  • Hire, train, and provide coaching to all levels of Mechanics and Fleet Support positions responsible for deploying and retrieving our shared electric vehicle
  • Build a safe, compliant and efficient warehouse environment that supplies a fully operational fleet of vehicles for Frankfurt, Germany
  • Define new processes and best practices to drive operational excellence within the warehouse
  • Partner cross-functionally on operations projects that result in identifying expansion opportunities within your region(s)
  • Define and monitor KPIs that measure the profitability, revenue, and operational performance of your market(s)
  • Provide complaint management and customer incidents investigation support
  • Partner with the local Government Relations representative to manage key Legal, Regulatory and Safety issues
  • Maintain positive relationships between customers, regulators/city officials, employees, and Lime management

FAQs

What is the main responsibility of the Operations Associate in Frankfurt?

The main responsibility of the Operations Associate in Frankfurt is to enhance the fleet, coordinate teams in the warehouse and in the field, and understand local needs of riders to tackle operational challenges from the moment a vehicle arrives in the warehouse until a customer ends their ride.

What qualifications are required for this position?

The position requires 1-3 years of professional work experience, ideally with 1+ year in an Operations role, experience leading teams, fluency in English and German, familiarity with Excel and Google Sheets, and strong communication and stakeholder management skills.

Is experience in the Frankfurt region important for this role?

Yes, demonstrated expertise with the Frankfurt region and the ability to anticipate operational needs and challenges in the area is a key requirement for this position.

What kind of work environment can I expect at Lime?

Lime promotes a culture of belonging and includes Employee Resource Groups that engage with cultural awareness and DEI training across all functions, fostering a positive work environment.

Are there opportunities for career growth in this role?

Yes, the position offers professional growth opportunities through quarterly learning days and access to top-tier tools, along with consistent recognition of great work through meaningful rewards and career advancements.

What benefits does Lime offer to its employees?

Lime offers competitive salaries, performance-based bonuses, health and wellness offerings, flexible vacation policies, fully-paid leave for new parents, retirement support, complimentary vehicle use, and frequent opportunities for connection and volunteering.

Is it necessary to have data analysis skills for this job?

Yes, familiarity with Excel and Google Sheets, as well as the ability to navigate and draw inferences from data, are important skills for the Operations Associate role.

What kind of teams will the Operations Associate be managing?

The Operations Associate will hire, train, and provide coaching to Mechanics and Fleet Support positions responsible for deploying and retrieving shared electric vehicles.

How does Lime support employees who are parents or planning to become parents?

Lime provides fully-paid leave following the birth or adoption of a child, along with financial, medical, and educational support for employees pursuing parenthood.

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Lime

Building a future where transportation is shared, affordable and carbon-free.

Technology
Industry
501-1000
Employees
2017
Founded Year

Mission & Purpose

Lime is a transportation company that provides electric scooters, bikes, and other micromobility solutions for urban areas. Their ultimate mission is to revolutionise urban transportation by offering convenient, affordable, and eco-friendly alternatives to traditional vehicles. The purpose of Lime is to reduce urban congestion, lower carbon emissions, and improve accessibility by encouraging the use of sustainable modes of transport. They aim to create cleaner, more liveable cities by providing innovative mobility solutions that enhance the efficiency and enjoyment of urban travel.