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Operations Coordinator - Heathrow

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Tiffany & Co.

21d ago

  • Job
    Full-time
    Junior & Mid Level
  • Sales & Business Development
  • London

AI generated summary

  • You must be UK-based, have 2-3 years retail ops experience, strong analytical skills, be organized, and proficient in Word/Excel. A degree and GIA coursework are preferred.
  • You will manage back of house operations, enhance client experiences, support sales goals, ensure inventory accuracy, and act as manager on duty when required, maintaining high operational standards.

Requirements

  • Required Qualifications:
  • Must currently be based in and hold authorisation to work in the United Kingdom.
  • 2-3 years of prior retail experience in retail operations with comprehensive knowledge of merchandising, client service, administration and shipping.
  • Strong Analytical skills.
  • Proficient in Microsoft Word and Excel.
  • Ability to work retail store hours as necessary, including nights, weekends and holidays.
  • Organized and detail oriented.
  • Flexibility to perform different tasks based on day-to-day business needs.
  • Preferred Qualifications:
  • A college/university degree.
  • Graduate Gemologist degree or previous Gemological Institute of America (GIA) course work.

Responsibilities

  • The Operations Coordinator takes the lead by performing all back of house operations in a Tiffany store.
  • The Coordinator has a passion for providing excellent client service and partners with store leadership on key initiatives which supports the team and drives sales goals.
  • The Coordinator is a key holder who acts as a manager on duty when a manager is unavailable.
  • Duties include coordinating order fulfillment, managing inventory, coordinating client service activities, and may open and close the store.
  • Sales: Deepen the relationship with our clients to drive lifetime loyalty and spend.
  • Carry out operations and sales support functions to support the store in consistently achieving or exceeding monthly, quarterly and annual store sales plan.
  • Capture customer data during interactions to cultivate new and existing customers.
  • Act as Guest Experience Manager, key holder, and carryout opening and closing procedures in the absence of a manager.
  • Drive business through key product pillars.
  • Service: Elevate in store experience by consistently delivering memorable moments.
  • Demonstrate passion as a Tiffany brand ambassador, providing the Tiffany Touch during every client interaction.
  • Demonstrate Client Experience Behaviors identified within the TEI program (Voice of Client Survey).
  • Execute best practices by optimizing hospitality and store amenities to create unique experiences and take action on TEI performance and client feedback.
  • Resolve client and employee concerns utilizing judgment and thorough knowledge of policy, procedure and practice.
  • Operational Excellence: Provide exceptional operational support to drive sales and service.
  • Execute daily tasks such as order fulfillment, shipping, receiving and replenishment, cleaning jewelry, transferring merchandise, taking in jewelry repairs and cleaning merchandise, following company operational policies and procedures.
  • Ensure compliance with all internal control procedures and maintain inventory accuracy.
  • Partner and communicate effectively with Sales Professionals, Management and clients to respond and follow up to requests quickly and accurately.
  • Support Company operations efficiency objectives by ensuring all activities maximize productivity and by providing feedback on process changes through appropriate channels.
  • Assist management in coordinating work and coaching team members to improve performance when acting as manager on duty.
  • Takes the lead, partnering with the operations professional to ensure operational excellence in all tasks.

FAQs

What is the main responsibility of the Operations Coordinator at Tiffany & Co.?

The main responsibility of the Operations Coordinator is to perform all back of house operations in the Tiffany store, which includes coordinating order fulfillment, managing inventory, and supporting client service activities.

What qualifications are required to apply for this position?

Required qualifications include 2-3 years of prior retail experience in retail operations, strong analytical skills, proficiency in Microsoft Word and Excel, and the ability to work retail store hours as necessary.

Is there a requirement for a specific education level for applicants?

While a college/university degree is preferred, it is not required for the position. However, a Graduate Gemologist degree or previous GIA course work is considered a plus.

What skills are essential for success in this role?

Essential skills for success include strong organizational and detail-oriented capabilities, flexibility to perform various tasks, and excellent client service skills, as well as effective communication with the team and clients.

Will the Operations Coordinator be responsible for opening and closing the store?

Yes, the Operations Coordinator acts as a key holder and may open and close the store in the absence of a manager.

Can I apply for this position if I am not currently based in the UK?

No, applicants must currently be based in the UK and hold authorization to work in the country.

What type of experience is preferred for this role?

Preferred experience includes a background in retail operations, client service, and knowledge of merchandising, administration, and shipping processes.

How does Tiffany & Co. define the 'Tiffany Experience' in customer service?

The 'Tiffany Experience' is defined by creating connections, providing personalized experiences, and honoring the Tiffany legacy during every client interaction.

Tiffany & Co.

Expertly crafting jewelry for the world’s greatest love stories since 1837.

Retail & Consumer Goods
Industry
10,001+
Employees
1837
Founded Year

Mission & Purpose

In 1837 Charles Lewis Tiffany founded his company in New York City where his store was soon acclaimed as the palace of jewels for its exceptional gemstones. Since then TIFFANY & CO. has become synonymous with elegance, innovative design, fine craftsmanship and creative excellence. During the 20th century fame thrived worldwide with store network expansion and continuous cultural relevance, as exemplified by Truman Capote’s Breakfast at Tiffany’s and the film starring Audrey Hepburn. Today, with more than 13,000 employees, TIFFANY & CO. and its subsidiaries design, manufacture and market jewelry, watches and luxury accessories – including more than 5,000 skilled artisans who cut diamonds and craft jewelry in the Company’s workshops, realizing its commitment to superlative quality. The Company operates more than 300 TIFFANY & CO. retail stores worldwide as part of its omni-channel approach. To learn more about TIFFANY & CO. as well as its commitment to sustainability,