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Operations Lead

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Lyft

3d ago

  • Job
    Full-time
    Mid Level
  • Customer Relations
  • Los Angeles
  • Quick Apply

AI generated summary

  • You must have 4 years in retail/customer service management, 3+ years in fleet management, excellent communication, a knack for metrics, the ability to coach, and a valid driver's license.
  • You will analyze market data, lead a team in driver support, manage vehicle supply, ensure team development, handle talent retention, foster vendor relationships, and oversee site maintenance and safety.

Requirements

  • Passionate about delivering great customer experiences with a strong track record to back that up
  • 4 years experience managing Retail, customer service, or vehicle rental team
  • 3+ years managing hard assets in a fleet management business (car rental, FMC, etc) preferred
  • Experience managing vendors and partners
  • Ability to coach and develop team members within your org
  • Excellent verbal and written communication skills
  • Strong attention to detail
  • Ability to multi-task and switch into different modes during the workday/week
  • Lover of dashboards, data, and metrics
  • A valid unrestricted driver's license and satisfactory driving record and be insurable under Lyft's policy required

Responsibilities

  • Accountable for your market’s business health and strives to deliver on Flexdrive OKRs by frequently analyzing market level data for performance gaps, managing fleet operational costs and process improvement opportunities
  • Lead the team responsible for assisting Lyft drivers through the end-to-end rental process of the Express Drive Program; ensuring all team members are up-to-date on all trainings and processes
  • Foster team member growth and development by conducting regular 1:1 meetings and professional development discussions, while coaching through timely and constructive feedback
  • Drive high utilization metrics by managing the vehicle supply lifecycle across your market, from in-fleeting to maintenance to decommissioning and disposition, and continually reduce out-of-service vehicle time by swiftly resolving escalated vehicle issues when they arise
  • Responsible for talent retention and serve as the hiring manager for your local site and accountable for the onboarding process for new team members
  • Build and maintain strong relationships with various vendors and partners, including service providers, collision shops, and internal/external teams, to optimize vehicle quality and turnaround time
  • Serve as the primary point of contact for your site’s continued maintenance, security and safety, partnering closely with cross-functional partners as needed to ensure our sites are safe, compliant, and provide a great workplace experience

FAQs

What is the primary responsibility of the Operations Lead at Flexdrive?

The primary responsibility of the Operations Lead at Flexdrive is to lead a team and oversee a fleet of vehicles while driving operational excellence and ensuring a great experience for Lyft drivers through the Express Drive program.

What qualifications are needed for this position?

Candidates should have 4 years of experience managing a retail, customer service, or vehicle rental team, along with 3+ years managing hard assets in a fleet management business preferred, as well as excellent communication skills and a valid driver's license.

How does the Operations Lead contribute to team member development?

The Operations Lead is responsible for fostering team member growth and development by conducting regular 1:1 meetings, providing professional development discussions, and coaching through timely and constructive feedback.

What kind of experience is preferred for this role?

Preferred experience includes managing hard assets in a fleet management business (such as car rental or FMC) and a strong track record of delivering great customer experiences.

What benefits are offered to Flexdrive employees?

Flexdrive offers great medical, dental, and vision insurance options, mental health benefits, unlimited paid time off for salaried team members, a 401(k) plan, 18 weeks of paid parental leave, and exclusive perks through the Lyft Pink program.

Where is this position located?

This position is located in Monrovia.

What is the expected salary range for the Operations Lead position?

The expected base pay range for this position in the Monrovia area is $65,690 - $82,110, depending on various factors such as qualifications, experience, and geographic location.

Does Flexdrive have a commitment to diversity and inclusion?

Yes, Flexdrive is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce, aiming to create an inclusive and safe workplace.

Is a valid driver's license required for this position?

Yes, a valid unrestricted driver's license and a satisfactory driving record are required for this position, and candidates must be insurable under Lyft's policy.

Can individuals with criminal histories apply for this job?

Yes, Flexdrive will consider qualified applicants with criminal histories consistent with applicable federal, state, and local law.

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Lyft

Ride by ride, we’re reimagining the world’s best transportation.

Transportation
Industry
5001-10,000
Employees
2012
Founded Year

Mission & Purpose

Lyft was founded in 2012 by Logan Green and John Zimmer to improve people’s lives with the world’s best transportation, and is available to approximately 95 percent of the United States population as well as select cities in Canada. Lyft is committed to effecting positive change for our cities by offsetting carbon emissions from all rides, and by promoting transportation equity through shared rides, bikeshare systems, electric scooters, and public transit partnerships.