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Operations Manager

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MarketStar

4d ago

  • Job
    Full-time
    Senior & Expert Level
  • People, HR & Administration
    Business, Operations & Strategy
  • Hyderabad, +1
  • Quick Apply

AI generated summary

  • You need a relevant degree, 5-13 years in management, 3-5 years in operations with large teams, budget management skills, advanced Excel and Google Suite knowledge, and experience with Lean/Agile.
  • You will develop and monitor operational systems, analyze metrics, implement process improvements, enhance customer support, and ensure efficient performance while fostering teamwork and accountability.

Requirements

  • * Bachelor’s degree in Business, Engineering, Marketing, or a related field, MBA an asset.
  • * A minimum of 5-13 years experience in a similar management role.
  • * A minimum of 3-5 years experience in an OM role managing a team of 75 people or more.
  • * Managed multiple projects at the same time.
  • * Hands-on experience in setting and managing budgets.
  • * Advanced knowledge of Microsoft Excel and the Google Suite.
  • * Excellent written and verbal communication skills.
  • * Experience applying Lean and Agile methodologies and tools in a service environment.
  • * Previous experience successfully implementing new tools and technologies.

Responsibilities

  • Develop, implement, and monitor day-to-day operational systems and processes that provide visibility into goals, progress, and obstacles for our key initiatives.
  • Plan, monitor, and analyze key metrics for the day-to-day performance of the operations to ensure efficient and timely completion of tasks.
  • Devise strategies to ensure the growth of programs enterprise-wide, identifying and implementing process improvements that will maximize output and minimize costs.
  • Working knowledge of data analysis and performance/operation metrics.
  • Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements.
  • Oversee customer support processes and organize them to enhance customer satisfaction.
  • Exceptional communication skills & Interpersonal skills.
  • Emotional intelligence.
  • Coaching skills.
  • People Management.
  • Ownership & Accountability.
  • Teamwork & Collaboration.
  • Decision making.
  • Root cause analysis & recurrence prevention.
  • Behavioral management.
  • Customer Focus.

FAQs

What is the location of the Operations Manager position?

The Operations Manager position is located in Hyderabad.

What is the experience range required for this role?

The position requires 5-13 years of experience.

What qualifications are necessary for this role?

A Bachelor’s degree in Business, Engineering, Marketing, or a related field is required, with an MBA considered an asset.

How many people should the candidate have managed in their previous roles?

The candidate should have a minimum of 3-5 years of experience in an Operations Management role managing a team of 75 people or more.

What kind of work environment does MarketStar promote?

MarketStar promotes a people-first workplace culture with policies that support employee growth, diversity, and well-being.

Are there opportunities for professional development within the company?

Yes, MarketStar offers customized training programs catered to personal and professional development.

What type of methodologies should candidates be familiar with?

Candidates should have experience applying Lean and Agile methodologies and tools in a service environment.

Is there a focus on customer satisfaction in this role?

Yes, overseeing customer support processes to enhance customer satisfaction is a key responsibility of the Operations Manager.

Are there employee benefits associated with this position?

Yes, the company offers an employee-centric benefits plan, including comprehensive health insurance, a generous leave policy, and well-being sessions.

What is the company's stance on diversity in the workplace?

MarketStar is an equal opportunities employer and believes that a diverse workforce is central to its success.

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MarketStar

Helping Organizations #GrowBeyond

Consulting
Industry
1001-5000
Employees

Mission & Purpose

MarketStar is a sales outsourcing company that provides innovative solutions to help businesses accelerate growth, expand market reach, and improve customer engagement. By offering specialized services in sales, marketing, and customer success, MarketStar partners with clients to optimize their sales processes and achieve revenue goals. Their mission is to drive success for their clients through effective sales strategies and dedicated support, helping them grow faster and more efficiently.