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Operations Manager

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Infosys

27d ago

  • Job
    Full-time
    Senior Level
  • People, HR & Administration
    Education & Teaching
  • Pune

AI generated summary

  • You must develop talent, communicate effectively, solve problems collaboratively, lead inclusively, drive change, delight clients, and embody company culture while holding yourself and your team accountable.
  • You will develop team effectiveness, provide coaching and feedback, implement solutions, drive change, leverage diversity, and ensure accountability while focusing on client and community value.

Requirements

  • Develops Talent
  • Develops team members' effectiveness in their current and future roles through development activities.
  • Identifies issues, continuously provides coaching, mentoring, feedback and support to aid in building trust, development and promotability.
  • Identifies the right people for the right role while leveraging diversity.
  • Compelling Communication
  • Seeks to understand the strategy first and then offer context to your team providing relevant information in a transparent and concise way.
  • Listens carefully to concerns and acknowledges the situation and the feelings expressed to build trust and overcome resistance.
  • Makes Decisions & Solves Problems
  • Collaborates and seeks to identify what caused the issue, comparing data from different sources within US to draw conclusions.
  • Implements appropriate solutions and evaluates results within team.
  • Leads Inclusively
  • Leverages the power of inclusion to source, develop and retain diverse talent.
  • Engages all team members to leverage insights from diverse backgrounds, cultures, perspectives, styles, etc.
  • Promotes Change
  • Drives change within team.
  • Communicates what needs to change, why and impact of change.
  • Demonstrates agility while engaging team members to gain insight and ensure acceptance while deploying others to implement new solutions.
  • Proactively recognizes a need and takes accountability for implementing an improvement and/or change.
  • Drives changes by encouraging the team to think creatively and act differently to enhance client, community and shareholder value.
  • Delights Clients
  • Supports an environment for passionately serving internal/external clients with excellence.
  • Understands data, metrics and/or financial information and how they tie to business outcomes related to client, team and business area.
  • Personifies Culture
  • Holds self and team member accountable to model our values.
  • Focuses team’s efforts towards common good and connects them to the broader organization by investing time, heart, and expertise to help clients and communities thrive.

Responsibilities

  • Develops team members' effectiveness in their current and future roles through development activities.
  • Identifies issues, continuously provides coaching, mentoring, feedback and support to aid in building trust, development and promotability.
  • Identifies the right people for the right role while leveraging diversity.
  • Seeks to understand the strategy first and then offer context to your team providing relevant information in a transparent and concise way.
  • Listens carefully to concerns and acknowledges the situation and the feelings expressed to build trust and overcome resistance.
  • Collaborates and seeks to identify what caused the issue, comparing data from different sources within US to draw conclusions.
  • Implements appropriate solutions and evaluates results within team.
  • Leverages the power of inclusion to source, develop and retain diverse talent.
  • Engages all team members to leverage insights from diverse backgrounds, cultures, perspectives, styles, etc.
  • Drives change within team.
  • Communicates what needs to change, why and impact of change.
  • Demonstrates agility while engaging team members to gain insight and ensure acceptance while deploying others to implement new solutions.
  • Proactively recognizes a need and takes accountability for implementing an improvement and/or change.
  • Drives changes by encouraging the team to think creatively and act differently to enhance client, community and shareholder value.
  • Supports an environment for passionately serving internal/external clients with excellence.
  • Understands data, metrics and/or financial information and how they tie to business outcomes related to client, team and business area.
  • Holds self and team member accountable to model our values. Focuses team’s efforts towards common good and connects them to the broader organization by investing time, heart, and expertise to help clients and communities thrive.

FAQs

What are the key responsibilities of the Operations Manager?

The Operations Manager is responsible for developing talent, compelling communication, decision-making and problem-solving, leading inclusively, promoting change, delighting clients, and personifying the culture.

How does the Operations Manager develop team members?

The Operations Manager develops team members' effectiveness through coaching, mentoring, providing feedback, and supporting their growth for current and future roles.

What is the importance of communication in this role?

Compelling communication is crucial as it involves understanding strategy, providing relevant information transparently, and acknowledging team concerns to build trust.

How does the Operations Manager approach decision-making?

The Operations Manager collaborates to identify the root cause of issues by comparing data from different sources, implements appropriate solutions, and evaluates results with the team.

In what way does the Operations Manager promote inclusivity?

The Operations Manager leverages diversity by engaging all team members to share insights from their varied backgrounds and perspectives.

What is expected from the Operations Manager when driving change?

The Operations Manager is expected to communicate necessary changes, demonstrate agility, engage team members for insights, and take accountability for implementing improvements.

How does the Operations Manager prioritize client satisfaction?

The Operations Manager supports an environment of excellent service to clients by understanding data, metrics, and financial outcomes related to client and business success.

What role does the Operations Manager play in modeling company culture?

The Operations Manager holds themselves and their team accountable to the organization's values, focusing efforts on the common good and connecting with the broader organization.

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Infosys

Transforming Enterprises To Become A Thriving Live Enterprise. AI-Powered. Digital Agility At Scale. Always-On Learning.

Consulting
Industry
10,001+
Employees
1918
Founded Year

Mission & Purpose

Infosys is a multinational corporation that provides information technology (IT) consulting and services. The company's primary focus is on digital transformation, business process management, and consulting for clients across various industries. Infosys aims to help organisations navigate the rapidly evolving landscape of technology by providing innovative solutions, software development, and IT services. Their ultimate mission is to empower businesses to thrive in the digital age through cutting-edge technology solutions. Infosys plays a crucial role in enabling its clients to achieve operational efficiency, enhance customer experiences, and stay competitive in the global market.

Culture & Values

  • Client Value

    To surpass client expectations consistently with our hunger and boldness

  • Leadership by Example

    To act on our conviction that ordinary people can be inspired and mentored to do extraordinary things

  • Integrity and Transparency

    To be ethical, sincere and open in all our transactions

  • Fairness

    To be objective, empathetic and caring in our transactions

  • Excellence

    To strive relentlessly, constantly learn, improve ourselves, our teams, and services to become the best