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Operations Manager (all genders)

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Zalando

3mo ago

  • Job
    Full-time
    Mid & Senior Level
  • Logistics
    Business, Operations & Strategy
  • Berlin

AI generated summary

  • You should have experience in fulfillment services or 3PL, a relevant degree, strong analytical and negotiation skills, and excellent communication in English or German. Team player desired.
  • You will drive performance improvements, optimize supply chains, consult internal teams, and manage daily operations with partners and logistics centers.

Requirements

  • Your work experience should be demonstrable from a solution-minded environment in fulfillment services or contract logistics, including previous experience in 3PL operations.
  • Degree in the fields of Logistics, Supply Chain, Engineering, Business Administration or similar fields.
  • You have excellent analytical skills and can identify problems based on data. You have experience working on- and with performance KPIs and establish and follow improvement plans.
  • You are experienced in working with external stakeholders and have great negotiation skills, are passionate about providing excellent operational support, and ensuring high service levels to our partners.
  • Great communication skills Excellent level in English and/or German communication skills (verbal and written).
  • Team player, who enjoys working with a diverse and open-minded team.

Responsibilities

  • Proactively identify and drive performance improvement initiatives within our network, while ensuring a smooth operational journey for our Partners.
  • Optimize the Supply Chain of us and our partners by deep diving into operational challenges and deriving solutions.
  • Establishing a value adding proposition for internal teams by offering detailed consultancy and support into optimization potential.
  • Working with various stakeholders to ensure successful operational day-to-day running of ZEOS Logistics Operations.
  • Handle the daily contact with our partners, internal supply chain teams and Logistics Centers.

FAQs

What is the focus of the Operations Manager role at Zalando?

The Operations Manager is responsible for managing and improving the operational performance of the Zalando Fulfillment Services (ZFS) network, working on initiatives that enhance operations and support various internal and external stakeholders.

Is Zalando an inclusive workplace?

Yes, Zalando is committed to being inclusive by design and does not discriminate based on gender identity, sexual orientation, personal expression, ethnicity, religious belief, or disability status.

What qualifications are required for the Operations Manager position?

A degree in Logistics, Supply Chain, Engineering, Business Administration, or similar fields is required, along with demonstrable experience in fulfillment services or contract logistics, particularly within 3PL operations.

What kind of experience is preferred for this role?

Experience in a solution-minded environment related to fulfillment services or contract logistics, including managing performance KPIs and working with external stakeholders, is preferred.

What languages are necessary for the Operations Manager position?

Excellent communication skills in English are required, and proficiency in German is also beneficial.

How many vacation days does Zalando offer?

Zalando provides 27 days of vacation per year for Zalando SE employees.

What benefits are available to Zalando employees?

Benefits include an employee shares program, discounts on fashion and beauty products, paid volunteering days, a hybrid working model with up to 60% remote work, the ability to work abroad for up to 30 days a year, relocation assistance, family services, health and wellbeing options, and mental health support.

Is there a possibility to work remotely in this role?

Yes, the role supports remote work in a hybrid format, allowing for collaboration according to team needs.

What employee resource initiatives does Zalando have?

Zalando has various employee resource groups aimed at promoting diversity and inclusion within the workplace.

How does Zalando ensure a supportive hiring process?

Zalando encourages candidates to request any accommodations needed during the hiring process to ensure a great candidate experience.

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Zalando

Europe’s leading online platform for fashion and lifestyle.

Retail & Consumer Goods
Industry
10,001+
Employees
2008
Founded Year

Mission & Purpose

Zalando is a leading European online platform for fashion and lifestyle, offering a wide range of clothing, footwear, accessories, and beauty products from various brands. Their ultimate mission is to provide customers with a seamless and inspiring shopping experience, blending fashion with technology to create innovative solutions. The purpose of Zalando is to revolutionise the fashion industry by offering a diverse and inclusive shopping environment where customers can discover and purchase the latest trends and styles conveniently online. They aim to empower people to express their individuality through fashion while fostering sustainability and ethical practices within the industry.