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Operations Manager, Berlin (m/w/d)

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Lime

2mo ago

  • Job
    Full-time
    Mid Level
  • People, HR & Administration
    Business, Operations & Strategy
  • Berlin

AI generated summary

  • You need fluent German & English, 4+ years in operations, P&L knowledge, analytics skills, 1+ year managing staff, and advanced Excel/Sheets; SQL is a plus.
  • You will manage market operations, lead warehouse compliance, drive strategic initiatives, develop talent, engage with stakeholders, and prioritize safety for riders and vehicles.

Requirements

  • Fluent German & English language skills.
  • 4+ years work experience in operations, consulting, engineering, or similar fields
  • Demonstrated background in driving and executing operational excellence
  • Knowledge of how a P&L functions
  • Ability to understand metrics and KPIs and the levers to pull to drive results
  • Comfortable working in a warehouse setting
  • 1+ years people management experience attracting, developing and motivating warehouse staff
  • Analytically minded with a strong understanding of real-time marketplaces (supply and demand economics) and the ability to navigate, decode, and use data to build compelling narratives and reports.
  • Advanced knowledge of Excel or Google Sheets and knowledge of SQL is a major plus

Responsibilities

  • Own and manage your market ensuring it hits operating metrics and consistently meets or exceeds defined KPIs and using data to identify trends, improve processes and customer experience
  • Lead warehouse operations, ensuring excellence in compliance with health, safety, quality, and environmental standards
  • Be the operational expert within your region, championing operational excellence, owning end-to-end operational improvements, advising cross-functional teams and engaging in strategic discussions with key external stakeholders including city officials
  • Define and implement an operations strategy for your region that advances the deployment and operation of our vehicles including workforce planning, request for proposal (RFP) prep and competitor monitoring
  • Attracts and develops top-tier operational talent for your region including planning, hiring, onboarding and training new team members within a warehouse environment; while managing employee scheduling and task deliverables
  • Represent Lime in partnership with our Government Relations team meeting with local officials, business owners and customers as a representative of Lime to ensure compliance with regulations and to build relationships with key external stakeholders
  • Spearhead safety initiatives for our riders and vehicles to ensure safety remains the #1 priority

FAQs

What is the main responsibility of the Operations Manager in Berlin?

The main responsibility is to manage the Berlin market, ensuring it meets operating metrics and KPIs while collaborating with various internal and external stakeholders to promote safety and increase ridership.

What qualifications are required for this position?

The position requires fluent German and English language skills, 4+ years of work experience in operations or similar fields, people management experience, and strong analytical skills.

Will the Operations Manager be responsible for managing a team?

Yes, the Operations Manager will manage a team of early career warehouse staff, providing guidance and coaching to ensure optimal performance.

What type of experience is preferred for candidates applying for this role?

Preferred candidates should have a demonstrated background in driving operational excellence and a familiarity with P&L functions, as well as experience in warehouse operations.

Are there opportunities for professional development in this role?

Yes, there are professional growth opportunities through quarterly learning days and access to top-tier tools for career advancement.

How does Lime ensure the safety of its riders and vehicles?

The Operations Manager will spearhead safety initiatives focusing on maintaining safety as the top priority for both riders and vehicles in the Berlin market.

What are some benefits offered to Lime employees?

Lime offers competitive salaries, performance-based bonuses, health and wellness offerings, flexible vacation policies, parental leave support, and opportunities for networking and volunteering.

Is advanced knowledge of Excel necessary for this role?

Yes, advanced knowledge of Excel or Google Sheets is required, and knowledge of SQL is considered a major plus.

How does the Operations Manager represent Lime in the community?

The Operations Manager represents Lime by meeting with local officials, business owners, and customers to ensure compliance with regulations and build relationships with key external stakeholders.

What is expected in terms of data analysis for this position?

The Operations Manager is expected to be analytically minded with a strong understanding of real-time marketplaces, using data to identify trends and drive results through compelling narratives and reports.

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Lime

Building a future where transportation is shared, affordable and carbon-free.

Technology
Industry
501-1000
Employees
2017
Founded Year

Mission & Purpose

Lime is a transportation company that provides electric scooters, bikes, and other micromobility solutions for urban areas. Their ultimate mission is to revolutionise urban transportation by offering convenient, affordable, and eco-friendly alternatives to traditional vehicles. The purpose of Lime is to reduce urban congestion, lower carbon emissions, and improve accessibility by encouraging the use of sustainable modes of transport. They aim to create cleaner, more liveable cities by providing innovative mobility solutions that enhance the efficiency and enjoyment of urban travel.