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Operations Manager Sr

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PNC

1mo ago

  • Job
    Full-time
    Senior (5-8 years)
  • Dallas

AI generated summary

  • You must have strong leadership skills, experience in operations management, excellent analytical abilities, and a proven track record in optimizing processes and enhancing team performance.
  • You will oversee daily operations, manage teams, optimize processes, ensure compliance, and drive improvement initiatives to enhance efficiency and achieve business goals.

Requirements

  • Qualifications
  • Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.
  • Preferred Skills
  • Accountability, Customer Needs, Customer Solutions, Ensure Compliance, Process Improvements, Results-Oriented, Risk Mitigation Strategies, Standard Operating Procedure (SOP), Taking Initiative
  • Competencies
  • Decision Making and Critical Thinking, Effective Communications, Internal Resource Coordination, Operational Functions, Problem Management Process, Process Management, Standard Operating Procedures
  • Work Experience
  • Roles at this level typically require a university / college degree, with 5+ years of industry-relevant experience. At least 3 years of prior management experience is typically required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
  • Education
  • Bachelors
  • Certifications
  • No Required Certification(s)
  • Licenses
  • No Required License(s)

Responsibilities

  • Defines the overall strategy for their business functional unit within operations. Executes operating plan. Communicates strategy to operations team. Responsible for multiple functions across one or more sites. Manages managers, supervisors and/or individual contributors. Participates in industry forums.
  • Manages and is responsible for achieving desired business results. Acts as a senior point of escalation and resolves exceptions on most significant and complex issues, processes and products. Serves as a senior level representative for an operational group. May interact with customers and/or third parties to drive business results in resolving escalated issues. Own third party and/or senior level business partner relationships.
  • Manages all human resource related activities for direct and indirect reports and drives employee engagement. Provides coaching and development to operations managers and supervisors. Leads staff meetings, communicates strategy and translates into tactical operating plans.
  • Provides consultation and advice to service partners and customers. Identifies and influences strategic improvement initiatives and serves as project sponsor. Review and approves standard operating procedures as appropriate. Drives policy improvements.
  • Owns the control framework for unit(s) of responsibility. Establish and monitor key risk indicators to ensure effective quality risk management. Manages and is accountable for risk mitigation and business resiliency strategies. Verifies work processes to ensure completeness, accuracy and conformance to established service levels, department controls, risk tolerance and applicable procedures.

FAQs

What is the primary responsibility of the Operations Manager Sr at PNC?

The primary responsibility of the Operations Manager Sr at PNC is to define the overall strategy for their business functional unit within operations, execute the operating plan, communicate the strategy to the operations team, and manage multiple functions across one or more sites.

Is the Operations Manager Sr position remote?

Yes, the Operations Manager Sr position can be performed remotely from a quiet, confidential space approved by PNC, although it may not be available in all geographic locations.

What kind of experience is required for the Operations Manager Sr role?

Successful candidates typically need a university/college degree along with 5+ years of industry-relevant experience, including at least 3 years of prior management experience. Alternatively, a comparable combination of education, specific certifications, and experience may be considered in lieu of a degree.

What are the essential skills required for this role?

Essential skills for the Operations Manager Sr position include accountability, customer solutions, ensure compliance, process improvements, results-oriented mindset, risk mitigation strategies, and the ability to take initiative.

What competencies are expected from candidates applying for the Operations Manager Sr position?

Candidates should demonstrate competencies in decision making and critical thinking, effective communications, internal resource coordination, operational functions, problem management processes, process management, and adherence to standard operating procedures.

What are the key expectations for people managers at PNC?

Key expectations for people managers at PNC include including intentionally by cultivating diverse teams, living the values of the organization, enabling change, achieving results, and developing the best talent.

What types of benefits does PNC offer to its employees?

PNC offers a comprehensive range of benefits, including medical/prescription drug coverage, dental and vision options, life insurance, short and long-term disability protection, 401(k) with PNC match, pension, stock purchase plans, educational assistance, and a robust wellness program.

Does the Operations Manager Sr position require any specific certifications or licenses?

No specific certifications or licenses are required for the Operations Manager Sr position.

How does PNC approach diversity and inclusion in the workplace?

PNC fosters an inclusive and accessible workplace by providing equal employment opportunity to qualified persons regardless of various protected categories and offering reasonable accommodations to applicants and employees with disabilities.

How can I request accommodations during the application process?

If you require an accommodation to participate in the application process, you can contact PNC via email at AccommodationRequest@pnc.com, including “accommodation request” in the subject line, along with your name, job ID, and preferred method of contact in the email body. You may also call 877-968-7762 for assistance.

PNC

Finance
Industry
10,001+
Employees

Mission & Purpose

For more than 160 years, we’ve been committed to making a difference for our customers, communities and employees. Our Main Street banking model means we are uniquely rooted in the places where we operate, living in and supporting the communities in which we do business – understanding our customers are our neighbors. Through our growth into one of the nation’s leading banks, we are helping customers from coast-to-coast protect and grow their wealth. By combining what customers love about community banks with the security, technology, and capabilities of a top bank, we are helping everyone move forward financially. See how we can make a difference for you.