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Operations Professional- Austin

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Tiffany & Co.

10d ago

  • Job
    Full-time
    Entry, Junior, Mid & Senior Level
  • Customer Relations
    Business, Operations & Strategy
  • Austin

AI generated summary

  • You need strong analytical skills, proficiency in Word/Excel, retail availability, client connection ability, organization, flexibility, and a college degree. Must be authorized to work in the U.S.
  • You will manage inventory, fulfill orders, communicate with clients, enhance the in-store experience, and support operational efficiency while embodying the Tiffany brand and values.

Requirements

  • Strong Analytical skills
  • Proficient in Microsoft Word and Excel.
  • Ability to work retail store hours as necessary, including nights, weekends, and holidays.
  • Ability to connect with our clients
  • Organized and detail oriented
  • Flexibility to perform different tasks based on day-to-day business needs.
  • Must have authorization to work in the United States or in the country where the position is based.
  • A college/university degree

Responsibilities

  • Provide outstanding client service, order fulfillment and inventory management
  • Ensure merchandise is delivered all with the Tiffany Touch.
  • Be an excellent communicator and brand ambassador.
  • Cultivate an entrepreneurial spirit, be Creative and innovative and Deliver Excellence in all you do. Whist at the heart of it all knowing People make the difference.
  • Champion Operational efficiency and effectiveness
  • Complete daily tasks such as order fulfillment, shipping, receiving and replenishment, cleaning jewelry, transferring merchandise, taking in jewelry repairs, and cleaning merchandise, following company operational policies and procedures.
  • Supervise and reconcile merchandise inventory, using reports and systems to assess inventory accuracy, report discrepancies to management or corporate partners.
  • Partner and communicate effectively with client advisors, management, and clients to respond and follow up on requests for assistance in product and service information, service, repairs, shipping, and inventory quickly and accurately.
  • Elevate in store experience consistently delivering memorable moments.
  • Demonstrate passion as a Tiffany brand ambassador by providing the Tiffany Touch during every client interaction.
  • Demonstrate Client Experience Behaviors identified within the NPS program.
  • Implement standard methodologies by optimizing hospitality and store amenities to create outstanding experiences and act on NPS performance and client feedback.
  • Apply deep knowledge of product, service, and care and handling instructions to increase client satisfaction during each interaction.
  • Support Company operations efficiency objectives by ensuring all activities improve efficiency and by providing feedback on process changes through appropriate channels.
  • Challenge the standards to seek continuous improvement
  • Deepen the relationship with our clients to drive lifetime dedication and spend.
  • Carry out operations functions to support the store in consistently achieving or exceed monthly, quarterly, and annual commercial targets.
  • Collect data during client interactions to cultivate new and existing clients.
  • Optimally handle internal and external phone and e-mail correspondence and partner with Client Advisors and management to generate sales opportunities.

FAQs

What is the primary role of an Operations Professional at Tiffany?

The primary role of an Operations Professional at Tiffany is to drive store sales and profitability by providing outstanding client service, managing order fulfillment, and overseeing inventory management while ensuring operational excellence.

What are the key responsibilities of the Operations Professional?

Key responsibilities include order fulfillment, shipping and receiving, replenishing merchandise, cleaning jewelry, supervising and reconciling inventory, and communicating effectively with client advisors and management.

What skills are required for this position?

Required skills include strong analytical skills, proficiency in Microsoft Word and Excel, excellent communication abilities, organizational skills, and flexibility to adapt to changing business needs.

Is prior retail experience necessary for this role?

While prior retail experience is beneficial, it is not explicitly stated as a requirement for the role.

What kind of schedule can I expect in this position?

You can expect to work retail store hours, including nights, weekends, and holidays as necessary.

Is a college degree required for the Operations Professional position?

A college/university degree is not required but is desired.

What is the "Tiffany Touch"?

The "Tiffany Touch" refers to the exceptional level of service and client experience that will be delivered during every client interaction, ensuring clients feel valued and appreciated.

Will I be dealing directly with clients in this role?

Yes, you will interact with clients to provide information on products and services, enhancing their shopping experience.

How does this role contribute to sales?

The Operations Professional helps support the store in achieving sales targets by deepening relationships with clients, optimizing operations to create sales opportunities, and ensuring a quality client experience.

Are there opportunities for professional growth in this position?

Yes, opportunities for professional growth exist through the development of operational excellence, client relationship building, and the potential for advancement within the company.

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Tiffany & Co.

Expertly crafting jewelry for the world’s greatest love stories since 1837.

Retail & Consumer Goods
Industry
10,001+
Employees
1837
Founded Year

Mission & Purpose

In 1837 Charles Lewis Tiffany founded his company in New York City where his store was soon acclaimed as the palace of jewels for its exceptional gemstones. Since then TIFFANY & CO. has become synonymous with elegance, innovative design, fine craftsmanship and creative excellence. During the 20th century fame thrived worldwide with store network expansion and continuous cultural relevance, as exemplified by Truman Capote’s Breakfast at Tiffany’s and the film starring Audrey Hepburn. Today, with more than 13,000 employees, TIFFANY & CO. and its subsidiaries design, manufacture and market jewelry, watches and luxury accessories – including more than 5,000 skilled artisans who cut diamonds and craft jewelry in the Company’s workshops, realizing its commitment to superlative quality. The Company operates more than 300 TIFFANY & CO. retail stores worldwide as part of its omni-channel approach. To learn more about TIFFANY & CO. as well as its commitment to sustainability,