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Operations Professional, Full-Time, Vancouver Burrard

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Tiffany & Co.

22d ago

  • Job
    Full-time
    Entry, Junior, Mid & Senior Level
  • Customer Relations
  • Vancouver

AI generated summary

  • You should have strong analytical skills, proficiency in Word and Excel, flexibility for retail hours, organizational detail, client engagement ability, and authorization to work in the country.
  • You will provide exceptional client service, manage inventory, fulfill orders, support team communication, and enhance the in-store experience while driving efficiency and client loyalty.

Requirements

  • Required:
  • Strong Analytical skills
  • Proficient in Microsoft Word and Excel.
  • Ability to work retail store hours as necessary, including nights, weekends, and holidays.
  • Ability to connect with our clients
  • Organized and detail oriented
  • Flexibility to perform different tasks based on day-to-day business needs.
  • Must have authorization to work in the United States or in the country where the position is based.
  • Desired:
  • A college/university degree.

Responsibilities

  • Provide outstanding client service, order fulfillment and inventory management
  • Ensure merchandise is delivered all with the Tiffany Touch
  • Be an excellent communicator and brand ambassador
  • Cultivate an entrepreneurial spirit, be Creative and innovative and Deliver Excellence in all you do. Whist at the heart of it all knowing People make the difference
  • Champion Operational efficiency and effectiveness
  • Complete daily tasks such as order fulfillment, shipping, receiving and replenishment, cleaning jewelry, transferring merchandise, taking in jewelry repairs, and cleaning merchandise, following company operational policies and procedures
  • Supervise and reconcile merchandise inventory, using reports and systems to assess inventory accuracy, report discrepancies to management or corporate partners
  • Partner and communicate effectively with client advisors, management, and clients to respond and follow up on requests for assistance in product and service information, service, repairs, shipping, and inventory quickly and accurately
  • Elevate in store experience consistently delivering memorable moments
  • Demonstrate passion as a Tiffany brand ambassador by providing the Tiffany Touch during every client interaction
  • Demonstrate Client Experience Behaviors identified within the NPS program
  • Implement standard methodologies by optimizing hospitality and store amenities to create outstanding experiences and act on NPS performance and client feedback
  • Apply deep knowledge of product, service, and care and handling instructions to increase client satisfaction during each interaction
  • Support Company operations efficiency objectives by ensuring all activities improve efficiency and by providing feedback on process changes through appropriate channels
  • Challenge the standards to seek continuous improvement
  • Deepen the relationship with our clients to drive lifetime dedication and spend
  • Carry out operations functions to support the store in consistently achieving or exceed monthly, quarterly, and annual commercial targets
  • Collect data during client interactions to cultivate new and existing clients
  • Optimally handle internal and external phone and e-mail correspondence and partner with Client Advisors and management to generate sales opportunities

FAQs

What is the job title for this position?

The job title is Operations Professional.

Where is this position located?

This position is located in Vancouver Burrard.

What are the primary responsibilities of an Operations Professional at Tiffany?

The primary responsibilities include providing outstanding client service, order fulfillment, inventory management, and ensuring merchandise is delivered with the Tiffany Touch.

Is there a requirement for previous experience in retail for this position?

While previous experience is not explicitly required, strong analytical skills and the ability to connect with clients are essential.

What skills are necessary for the role?

Necessary skills include strong analytical skills, proficiency in Microsoft Word and Excel, organization, attention to detail, and flexibility to adapt to day-to-day business needs.

What are the working hours for this role?

The position requires the ability to work retail store hours, including nights, weekends, and holidays.

Is there a minimum educational requirement for applicants?

A college or university degree is desired but not explicitly required.

What is the salary range for this position?

The hiring range for this position is between $20.00 - $27.00, dependent on the candidate's relevant skills and experience.

Is this position eligible for sales commission?

Yes, this role is eligible for sales commission.

Do you provide training for new employees?

Yes, new employees receive training to ensure they can effectively deliver the Tiffany Experience and meet operational standards.

Tiffany & Co.

Expertly crafting jewelry for the world’s greatest love stories since 1837.

Retail & Consumer Goods
Industry
10,001+
Employees
1837
Founded Year

Mission & Purpose

In 1837 Charles Lewis Tiffany founded his company in New York City where his store was soon acclaimed as the palace of jewels for its exceptional gemstones. Since then TIFFANY & CO. has become synonymous with elegance, innovative design, fine craftsmanship and creative excellence. During the 20th century fame thrived worldwide with store network expansion and continuous cultural relevance, as exemplified by Truman Capote’s Breakfast at Tiffany’s and the film starring Audrey Hepburn. Today, with more than 13,000 employees, TIFFANY & CO. and its subsidiaries design, manufacture and market jewelry, watches and luxury accessories – including more than 5,000 skilled artisans who cut diamonds and craft jewelry in the Company’s workshops, realizing its commitment to superlative quality. The Company operates more than 300 TIFFANY & CO. retail stores worldwide as part of its omni-channel approach. To learn more about TIFFANY & CO. as well as its commitment to sustainability,