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Operations Professional, Full-Time, Yorkdale

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Tiffany & Co.

21d ago

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Hospitality & Retail
  • Toronto

AI generated summary

  • You need strong analytical skills, proficiency in Word and Excel, retail availability, client connection, organization, flexibility, work authorization, and a college degree.
  • You will provide exceptional client service, manage inventory, fulfill orders, support operations efficiency, and enhance the in-store experience while driving client relationships and sales opportunities.

Requirements

  • Strong Analytical skills
  • Proficient in Microsoft Word and Excel.
  • Ability to work retail store hours as necessary, including nights, weekends, and holidays.
  • Ability to connect with our clients
  • Organized and detail oriented
  • Flexibility to perform different tasks based on day-to-day business needs.
  • Must have authorization to work in the United States or in the country where the position is based.
  • A college/university degree.

Responsibilities

  • Provide outstanding client service, order fulfillment and inventory management
  • Ensure merchandise is delivered all with the Tiffany Touch.
  • Be an excellent communicator and brand ambassador.
  • Cultivate an entrepreneurial spirit, be Creative and innovative and Deliver Excellence in all you do. Whist at the heart of it all knowing People make the difference.
  • Champion Operational efficiency and effectiveness
  • Complete daily tasks such as order fulfillment, shipping, receiving and replenishment, cleaning jewelry, transferring merchandise, taking in jewelry repairs, and cleaning merchandise, following company operational policies and procedures.
  • Supervise and reconcile merchandise inventory, using reports and systems to assess inventory accuracy, report discrepancies to management or corporate partners.
  • Partner and communicate effectively with client advisors, management, and clients to respond and follow up on requests for assistance in product and service information, service, repairs, shipping, and inventory quickly and accurately.
  • Elevate in store experience consistently delivering memorable moments.
  • Demonstrate passion as a Tiffany brand ambassador by providing the Tiffany Touch during every client interaction.
  • Demonstrate Client Experience Behaviors identified within the NPS program.
  • Implement standard methodologies by optimizing hospitality and store amenities to create outstanding experiences and act on NPS performance and client feedback.
  • Apply deep knowledge of product, service, and care and handling instructions to increase client satisfaction during each interaction.
  • Support Company operations efficiency objectives by ensuring all activities improve efficiency and by providing feedback on process changes through appropriate channels.
  • Challenge the standards to seek continuous improvement
  • Deepen the relationship with our clients to drive lifetime dedication and spend.
  • Carry out operations functions to support the store in consistently achieving or exceed monthly, quarterly, and annual commercial targets.
  • Collect data during client interactions to cultivate new and existing clients.
  • Optimally handle internal and external phone and e-mail correspondence and partner with Client Advisors and management to generate sales opportunities.

FAQs

What is the primary responsibility of the Operations Professional at Tiffany & Co.?

The primary responsibility includes providing outstanding client service, order fulfillment, and inventory management while ensuring merchandise is delivered with the Tiffany Touch.

What kind of skills are required for this position?

Required skills include strong analytical abilities, proficiency in Microsoft Word and Excel, the ability to connect with clients, organizational skills, attention to detail, and flexibility to perform various tasks as needed.

Are there specific work hours expected for this role?

Yes, candidates must be able to work retail store hours as necessary, which may include nights, weekends, and holidays.

Is a college degree required for this position?

A college or university degree is desired but not mandatory; relevant experience and skills may also be considered.

How does Tiffany & Co. ensure diversity and inclusion in the hiring process?

Tiffany & Co. is committed to fostering a workplace that recognizes, appreciates, and respects individual differences and encourages applications from people with disabilities.

Will I receive support if I need accommodations during the hiring process?

Yes, accommodations are available for applicants with disabilities throughout the entire hiring process. You can contact CanadaHR@tiffany.com for assistance.

What does "Deliver Excellence in all you do" mean in the context of this role?

It means consistently striving for high standards in operational tasks, client interactions, and overall service to ensure memorable experiences for clients.

How is the success of this role measured?

Success is measured by the ability to consistently achieve or exceed monthly, quarterly, and annual commercial targets, and by fostering deep relationships with clients to drive lifetime dedication and spend.

Is prior experience in retail a requirement for this role?

While prior retail experience is not explicitly required, it is beneficial to have experience that demonstrates outstanding client service abilities and operational skills.

What does the term "Tiffany Touch" imply?

The "Tiffany Touch" refers to delivering exceptional service and creating memorable moments for clients during every interaction, ensuring they have a luxurious and fulfilling experience with the brand.

Tiffany & Co.

Expertly crafting jewelry for the world’s greatest love stories since 1837.

Retail & Consumer Goods
Industry
10,001+
Employees
1837
Founded Year

Mission & Purpose

In 1837 Charles Lewis Tiffany founded his company in New York City where his store was soon acclaimed as the palace of jewels for its exceptional gemstones. Since then TIFFANY & CO. has become synonymous with elegance, innovative design, fine craftsmanship and creative excellence. During the 20th century fame thrived worldwide with store network expansion and continuous cultural relevance, as exemplified by Truman Capote’s Breakfast at Tiffany’s and the film starring Audrey Hepburn. Today, with more than 13,000 employees, TIFFANY & CO. and its subsidiaries design, manufacture and market jewelry, watches and luxury accessories – including more than 5,000 skilled artisans who cut diamonds and craft jewelry in the Company’s workshops, realizing its commitment to superlative quality. The Company operates more than 300 TIFFANY & CO. retail stores worldwide as part of its omni-channel approach. To learn more about TIFFANY & CO. as well as its commitment to sustainability,