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Operations Program Manager

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Stripe

Yesterday

  • Job
    Full-time
    Senior Level
  • Consulting
    Business, Operations & Strategy

AI generated summary

  • You need 7+ years in fintech consulting, strong project management skills, exceptional analytical abilities, and experience in stakeholder engagement and cross-team collaboration across time zones.
  • You will support Ops teams in Mexico and Bangalore, manage complex program transfers, engage global teams, build scaling plans, execute process improvements, and implement metrics for business health.

Requirements

  • You have over 7 years of experience in consulting or similar roles within high-growth tech companies in the payments or fintech industry, managing strategic initiatives from conception to launch.
  • Strong background in process and project management, including conducting workshops and implementing technical controls in fast-paced environments.
  • Exceptional analytical thinking and problem-solving skills, utilizing data and first-principles thinking to inform strategic recommendations.
  • Comfortable navigating high-ambiguity situations and committed to executing complex projects effectively while collaborating with diverse teams.
  • Proven track record of cross-team collaboration and building relationships with external partners, with a low ego approach.
  • You are skilled in multitasking and managing multiple verticals and their stakeholders, with experience working across different time zones, particularly with teams in CDMX and BLR.
  • Strong stakeholder engagement abilities, capable of high-level planning and maintaining ongoing communication to ensure alignment on project goals.
  • Experience in developing intake processes for new projects, collaborating on headcount and basic budget planning, and ensuring smooth transitions to tech operations while measuring progress with well-defined metrics.

Responsibilities

  • Support the growth of the SDC Technical Operations Teams across Mexico and Bangalore with stakeholder management expertise to support the operational work and scale the Tech Ops teams
  • Developing and maintaining operational and multi-disciplined work flows
  • Engage with cross functional, global teams on structuring work and building out transition plans
  • Manage highly complex program transfers working with multiple teams and experts across the Stripe businesses
  • Partner with the wider stakeholders team to build a global program, such as training, policy and governance and SLA tracking
  • Build scaling plans to manage the site level support needs and achieve steady state functionality
  • Partner with Operations Managers and Cross functional teams to scope and execute process improvement initiatives
  • Create and implement metrics that help understand the health of business and identify improvement opportunities

FAQs

What is the primary focus of the Operations Program Manager role at Stripe?

The primary focus of the Operations Program Manager role is to define and execute strategies to scale the Stripe Delivery Center (SDC) team, improve operational workflows, and maintain a best-in-class Technical Operations program in response to the company's growing user base and unique support challenges.

What are the key responsibilities of the Operations Program Manager?

Key responsibilities include supporting the growth of the SDC Technical Operations Teams, developing and maintaining operational workflows, engaging with global teams on structuring work, managing complex program transfers, building a global program with stakeholders, creating scaling plans, and implementing metrics for business health.

What are the minimum requirements for the Operations Program Manager position?

Minimum requirements include over 7 years of experience in consulting or similar roles in high-growth tech companies within the payments or fintech industry, strong process and project management skills, exceptional analytical thinking, and proven cross-team collaboration abilities.

Is there an expectation for in-office work for this role?

Yes, for the Stripe Delivery Center roles in Mexico City and Bengaluru, the expectation is to work 100% from the office to appropriately support users and workflows.

What kind of work environment should candidates expect in this role?

Candidates can expect a dynamic and entrepreneurial work environment, characterized by high ambiguity, rapid change, and the need for creative solutions to complex problems.

How does Stripe view pay transparency for this position?

Stripe strongly values pay transparency and is actively working toward aligning with global pay transparency initiatives, although specific pay ranges may not be included in job postings for every country at this time.

What skills are essential for success in the Operations Program Manager role?

Essential skills include strong analytical and problem-solving abilities, effective multitasking, stakeholder engagement skills, and the capacity to collaborate with diverse teams across different time zones.

What types of projects will the Operations Program Manager oversee?

The Operations Program Manager will oversee strategic initiatives related to scaling Technical Operations teams, process improvement projects, and the development of new operational workflows as the company grows.

Stripe

Help increase the GDP of the internet.

Technology
Industry
1001-5000
Employees
2010
Founded Year

Mission & Purpose

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Headquartered in San Francisco and Dublin, the company aims to increase the GDP of the internet.