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Operations Standards Manager

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Greystar

Aug 25

Applications are closed

  • Job
    Full-time
    Senior Level
  • Real Estate & Property
  • Madrid

Requirements

  • - Degree qualified or equivalent relevant experience.
  • - Strong proficiency in the use of Microsoft office packages including Word, Excel and Outlook.
  • - Strong proficiency in using business systems software.
  • - Practical understanding of UK legislation relating to tenanted property and buildings management or UK Health & Safety laws relating to buildings management or relevant qualification would be advantageous.
  • - Experience of successfully driving leasing performance and managing operations within the property sector or similar environment.
  • - Strong commercial awareness and high level of capability and competence with financials.
  • - Detailed knowledge of Landlord/Tenant Legislation.
  • - A strong team player but capable of working autonomously and taking ownership.
  • - Excellent organisation skills with the ability to multi task and prioritise.
  • - Excellent verbal and written communication skills.
  • - Numerical skills necessary to complete the above activities.
  • - Self and culturally aware and able to adapt relationship building, communications and negotiation skills to suit audience.
  • - Flexible approach to working in a fast-paced environment and adaptable to thriving in a changing environment.
  • - Enthusiasm to deliver an exceptional experience to stakeholders and continuously improve knowledge of self and others.
  • - Evidence of change management delivery (Desirable).

Responsibilities

  • Acts as a role model at all times by demonstrating the core values.
  • Facilitates the development and continuous improvement of our operating policies, processes and procedures; creating visibility and understanding for all levels of the organisation.
  • Supports property teams to deliver on Greystar operational policies and procedures.
  • Provides support to Community Managers as needed; ensuring understanding and compliance with policies and procedures.
  • Works closely with the Systems teams in the business, to ensure technology is an enabler to business change and developed in line with our operating platform.
  • Works closely with the Learning & Development function to ensure content for training is up to date and supports in understanding the core process of the operation.
  • Ensures the future operation of the communities will comply with Company policies and procedures and any laws and regulations governing housing operations and residential lettings.
  • Works in partnership with Regional Operations Managers to collect and present local market data.
  • Provides input on making rate recommendations based on market data and monitors payments.
  • Assists operations teams upon request with forecasts/budgets by analysing financial statements, reviewing marketing information, and accessing operational reports.
  • Supports Community Managers upon request with financial and timely variance reporting in respect of budgeted and actual spending and on-going communication about the performance of the properties, and responds with urgency to client/owner concerns, questions, issues, and requests.
  • Works with property teams to deliver compliance with financial month end close and reporting.
  • Works hand in hand with Health & Safety to drive a safety culture by putting in place appropriate health & safety and compliance activities including the incident reporting system.
  • Works with Estates Management to identify how planned and reactive maintenance systems will be implemented.

FAQs

What is the primary focus of the Operations Standards Manager role?

The primary focus is to ensure operational excellence within multifamily property management by providing training, support, and guidance on policies and procedures, as well as assisting with onboarding new communities.

Who does the Operations Standards Manager report to?

This role reports to the Sr. Operations Director, Multifamily.

What type of experience or qualifications are required for this position?

A degree or equivalent relevant experience is required, along with proficiency in Microsoft Office, business systems software, and a practical understanding of UK legislation related to property and health & safety laws.

Is travel required for this role?

Yes, this role will be required to travel to properties and developments.

What key relationships will the Operations Standards Manager maintain?

Key relationships include Community Managers and Community Teams, Regional & Corporate Operations Team Members, Estates Management Team, Asset Management Team, and Corporate Teams such as HR, Finance, and Sales & Marketing.

What skills are essential for this role?

Essential skills include strong commercial awareness, excellent organization, communication skills, financial capability, and the ability to adapt to changing environments.

What is expected from the Operations Standards Manager in terms of compliance?

The Operations Standards Manager is expected to ensure compliance with company policies and procedures, as well as laws and regulations governing housing operations and residential lettings.

Does experience with change management delivery matter for this position?

While not mandatory, evidence of change management delivery is considered desirable for this role.

How does this role contribute to operational policies and procedures?

The Operations Standards Manager facilitates the development and continuous improvement of operating policies, processes, and procedures to promote visibility and understanding across the organization.

What kind of support does the Operations Standards Manager provide to Community Managers?

The Operations Standards Manager provides support to Community Managers by ensuring their understanding and compliance with operational policies and procedures, as well as assisting with financial variance reporting and addressing any client or owner concerns.

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Greystar

A Leading, Fully-Integrated Global Real Estate Company

Real Estate
Industry
10,001+
Employees
1993
Founded Year

Mission & Purpose

Founded in 1993, Greystar provides world-class service in the residential rental housing industry. Our innovative vertically integrated business model integrates the management, development and investment disciplines of the rental housing industry on international, regional and local levels. This unique approach and our commitment to hiring the best professionals have resulted in record growth, making us one of the most respected and trusted global real estate companies. Because our vertically integrated business model includes both investment and service-oriented businesses, we’re able to maintain a constant presence in local markets and create value in all phases of the real estate cycle. Our international platform provides economies of scale, financial sophistication, institutional quality reporting and tremendous capital relationships, while our city offices provide local market expertise and execution. Supported by a global team of 20,000+ employees, Greystar’s experienced and cross-functional executive team boasts on average over 23 years of industry experience and provides a diverse perspective throughout the investment process. Over the years, Greystar has learned what’s important to people when it comes to a place to call home. That’s why we continually strive to provide beautiful living environments and innovative services that enhance the living experience. We take great pride in knowing that our homes are inviting places for residents to celebrate life’s important moments.

Benefits

  • Professional Development: Ongoing support is available for career advancement opportunities in addition to corporate training programs

  • Healthcare: Health insurance (including company-paid opportunities) is offered, along with competitive dental and vision insurance plan options

  • Paid Time Off: Full-time team members receive generous paid time off – including your birthday! – as well as paid sick leave, personal days, and company holidays

  • Paid Parental Leave: Maternal and paternal paid leave is available for the birth or adoption of a child

  • Employee Assistance Program: Experienced counselors are available 24/7 for confidential assistance to listen and help you find solutions at no cost to you