FAQs
What are the main responsibilities of the Operations Support Agent?
The main responsibilities include completing defined processes and procedures to deadline, ensuring accuracy, completeness, and compliance with relevant standards, identifying anomalies, resolving issues based on guidelines, and escalating complex issues to senior team members.
What skills are required for this position?
Required skills include accuracy and attention to detail, Microsoft Office and PC skills, planning and organizing skills, interpersonal skills, and problem-solving skills.
What is the job grade for this position?
The job grade for this position is 5.
Is there a deadline for submitting applications?
Yes, the job will close at 12 am on the posting close date, so applicants should submit their applications prior to that time.
What is FedEx's philosophy regarding its employees?
FedEx operates under the People-Service-Profit (P-S-P) philosophy, which emphasizes taking care of its people to ensure they deliver impeccable service to customers, thereby securing profitability for the company's future.
What is the work environment like at FedEx?
The work environment at FedEx encourages innovation and values the well-being and contributions of team members, promoting a culture that supports high-quality service delivery to customers.
Does FedEx have a commitment to diversity and inclusion?
Yes, FedEx is committed to a diverse, equitable, and inclusive workforce, enforcing fair treatment and providing growth opportunities for all employees.
In which locations does FedEx operate globally?
FedEx serves more than 220 countries and territories around the globe.
What does the job entail in terms of customer service?
The job entails providing location-based customer service, operational administration, and support, as well as service assurance to ensure customer satisfaction.
Are there opportunities for growth within the company?
Yes, FedEx is committed to providing growth opportunities for all qualified applicants and employees.