FAQs
What are the primary responsibilities for the Operations Support – Invoicing/Order Processing position?
The primary responsibilities include handling customer order processing, ensuring timely invoicing of sales orders, expediting overdue orders, maintaining and updating ERP systems, and supporting logistics requirements.
What qualifications are required for this position?
A minimum of a graduate qualification, 2-5 years of experience in customer order processing and logistics, and order processing and invoicing experience are required.
Is experience with ERP systems necessary for this role?
Yes, experience with ERP systems is highly preferred, with specific experience in JDE being a major advantage.
What skills are essential for this position?
Essential skills include negotiation skills, presentation skills, report writing, and the ability to compile concise and accurate technical and commercial proposals.
What software knowledge is expected from applicants?
Applicants should have good knowledge of Microsoft Office and experience with ERP packages.
How important is communication in this role?
Excellent communication skills in English are essential for effective interaction with customers and stakeholders.
What is the work environment for this position?
The work environment involves collaboration with various managers, supporting logistics and inventory management while ensuring the highest standards of Health, Safety, and Environmental (HSE) practices.
Will there be opportunities for professional development?
Yes, the role includes promoting and implementing training at all levels of the organization.
What geographic area will this position support?
The position will support the entire region as required.
How does this role contribute to the company's purpose?
This role plays a critical part in ensuring timely customer order processing and service delivery, which aligns with the company's mission to power the industry that powers the world.