FAQs
What is the role of an Optimization Analyst at ServiceNow?
The Optimization Analyst is responsible for developing Airtable bases, configuring the ServiceNow platform, managing learning management systems (LMS) integrations, optimizing processes, and conducting consultations and needs analysis within the Global Learning and Development organization.
What qualifications are required for this position?
Candidates should possess experience in integrating AI into work processes, conducting requirements gathering, knowledge of project management principles, proficiency in JavaScript, strong communication skills, data management principles, and familiarity with process improvement methodologies. Experience in Learning and Development (L&D) is a plus.
What tools should I be familiar with for this job?
Familiarity with tools such as Airtable, Excel, SmartSheet, Miro, LucidChart, project management tracking tools, Gantt charts, and the ServiceNow platform is necessary.
Is previous experience in Learning and Development necessary?
While experience in Learning and Development is a plus, it is not mandatory. We encourage candidates from diverse backgrounds to apply regardless of their previous experience.
How does ServiceNow approach work-from-home arrangements?
ServiceNow offers a flexible work environment with options for remote work, hybrid work arrangements, and personalized work personas based on the nature of the role.
What kind of training or assistance is available for new hires?
New employees will receive support and training relevant to their roles, focusing on the tools and methodologies used within the company to ensure they can excel in their responsibilities.
Will I need to manage relationships with stakeholders in this role?
Yes, relationship and stakeholder management are key responsibilities for the Optimization Analyst to ensure effective communication and collaboration within the organization.
What if I don't meet every qualification listed in the job description?
We encourage you to apply even if you don’t meet every qualification. We value inclusivity and believe that unique experiences enhance our team.
What is the process for requesting accommodations during the application process?
If you require a reasonable accommodation to complete the application process or need an alternative method to apply, you can contact globaltalentss@servicenow.com for assistance.
Are there any export control regulations relevant to this position?
Yes, for positions requiring access to controlled technology, ServiceNow may need to obtain export control approval from government authorities. Employment is contingent upon obtaining any necessary licenses or approvals.