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Order Management Analyst

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Genesys

2mo ago

  • Job
    Full-time
    Junior Level
  • Accounting & Tax
    Business, Operations & Strategy
  • Manila
  • Quick Apply

AI generated summary

  • You need a Bachelor's in Accounting/Finance, 2+ years in Order Management, basic accounting knowledge, strong communication skills, and proficiency in Microsoft Office. Flexibility for APAC hours is essential.
  • You will validate orders, process invoices via Salesforce, NetSuite, and Workday, resolve queries, ensure SOX compliance, and assist in process improvements and UAT for system enhancements.

Requirements

  • Bachelor’s degree in Accounting, Finance, or a related field, or equivalent work experience.
  • A minimum of 2 years of experience in Order Management or Order-to-Cash (OTC) environments, preferably in the software industry.
  • Basic understanding of accounting principles and revenue recognition.
  • Strong critical thinking, time management, and strategic planning skills.
  • Ability to conduct root cause analysis and implement improvement initiatives.
  • Exceptional interpersonal and communication skills, both verbal and written, to engage effectively with all organizational levels.
  • Proven ability to work accurately and efficiently under tight deadlines.
  • Flexibility to work during APAC hours while coordinating with remote teams in varying time zones.
  • Proficient in Microsoft Office Suite (Word, PowerPoint, Excel, etc.).

Responsibilities

  • Review and validate order booking requirements from customers or partners, including quotes, purchase orders, service orders, statements of work (SOWs), and contracts.
  • Process orders and invoices promptly using Salesforce.com, NetSuite, and Workday, adhering to month-end, quarter-end, and year-end deadlines.
  • Collaborate cross-functionally to resolve invoice queries and process credit memos as needed.
  • Ensure compliance with Sarbanes-Oxley (SOX) regulations and internal controls.
  • Lead or assist in process improvement initiatives and documentation efforts, including user acceptance testing (UAT) for system enhancements.

FAQs

What is the primary role of the Order Management Analyst at Genesys?

The primary role of the Order Management Analyst is to ensure the accurate and timely processing of orders and associated billing for Genesys products, while collaborating with various stakeholders to meet established service level agreements (SLAs).

What qualifications are required for this position?

A Bachelor’s degree in Accounting, Finance, or a related field is required, along with a minimum of 2 years of experience in Order Management or Order-to-Cash (OTC) environments, preferably in the software industry.

Is prior experience in the software industry preferred?

Yes, prior experience in the software industry is preferred for the Order Management Analyst position.

What systems will the Order Management Analyst be using?

The Order Management Analyst will process orders and invoices promptly using Salesforce.com, NetSuite, and Workday.

What skills are emphasized for the Order Management Analyst role?

Strong critical thinking, time management, strategic planning, and exceptional interpersonal and communication skills are emphasized for success in this role.

Is this position full-time or part-time?

The job posting does not specify, but it is implied to be a full-time role given the responsibilities and commitment to working during APAC hours.

What are the working hours for this position?

The Order Management Analyst is expected to work during APAC hours while coordinating with remote teams in varying time zones.

What opportunities for professional development does Genesys offer?

Genesys offers opportunities for professional development and career growth as part of their dynamic work environment.

What benefits do employees receive at Genesys?

Employees at Genesys receive a competitive salary and benefits package, along with opportunities for professional development and a collaborative work environment.

How does Genesys ensure equal opportunity in the workplace?

Genesys is committed to equity in the workplace and evaluates qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

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Genesys

Orchestrating billions of remarkable experiences in more than 100 countries – through cloud, digital and AI technology.

Technology
Industry
5001-10,000
Employees
1990
Founded Year

Mission & Purpose

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.