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Origin - Counter Lead - John Lewis - 37.5 Hours

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The Estée Lauder Companies Inc.

21d ago

  • Job
    Full-time
    Mid & Senior Level
  • Customer Relations
    Sales & Business Development
  • London

AI generated summary

  • You need experience in fast-paced retail, a drive for self-development, commercial awareness, and strong communication, organization, and prioritization skills.
  • You will drive sales, ensure excellent service, maintain high retail standards, manage stock and promotions, execute marketing initiatives, and uphold brand values while enhancing consumer experience.

Requirements

  • Experience in a fast-paced retail and/or consumer facing environment
  • Ability to drive self-development
  • Commercial understanding and awareness of industry
  • Effective communication, organisation and prioritisation skills

Responsibilities

  • The Counter Lead is responsible for supporting their Brand in for supporting the Brand in driving sales turnover and market share through consistently remaining consumer focused;
  • They are accountable for achieving this by;
  • reflecting a credible and professional Brand image to all internal and external consumers at all times
  • maximising sales through selling, providing excellent service and retail standards
  • contributing to efficiencies through adhering to store/Brand//Company Procedures and guidelines
  • Understand daily/weekly targets
  • Ensure personal awareness of all additional sales avenues i.e. eventing, Omni and digital channels, etc.
  • Keep up to date with competitor activities and missed opportunities
  • Effectively social media, leveraging opportunities to drive the business, protect and enhance the Brand image.
  • Deliver the Brand Strategy, ensuring the delivery of an effective local plan
  • Plan and implement local marketing & events initiatives, aligned to Retailer activity.
  • Deliver excellence in execution of service by ensuring measures are in place to continually and visibly improve service levels, creating a zero consumer complaints mind-set and a surprise and delight culture
  • Be an Ambassador for the Brand – lead the way to ensure Brand values are represented and bought to life.
  • Ensure all refunds and complaints are managed in line with Company guidelines and to a mutually satisfactory conclusion, informing/consulting with the Area Manager where appropriate
  • Use digital tools to ensure knowledge is kept up to date
  • Deliver a consumer recruitment and retention strategy to grow a loyal consumer base.
  • Develop up to date knowledge of product in order to ensure we deliver an industry leading experience and the product meets the consumer’s needs.
  • Operations
  • Plan to ensure the delivery of excellent standards at all times (product, housekeeping, displays, messaging, pricing)
  • Review retail standards on a daily basis ensuring they are maintained to the required standard
  • Ensure deliveries, stock movements and associated administration are completed within agreed Company timeframes
  • Ensure that all auditable processes and administration are actioned to Company guidelines and take corrective action in highlighted areas of risk
  • Ensure all information requests are fulfilled accurately, within deadlines set
  • Minimise stock loss by ensuring all Company Security Policies and Procedures are implemented correctly and followed
  • Create and maintain a safe working environment for consumers ensuring that Company and Retailer Policies and Procedures are adhered to
  • Ensures that all health & safety responsibilities and all areas of operational activity achieve a minimum overall grading of ‘Acceptable’ during audits.
  • Commerciality
  • Manage daily replenishment, taking appropriate action where necessary
  • Maximise sales performance by utilising all commercial reports before making commercial decisions
  • Plan and deliver the visual merchandising layout, ensuring it is completed to guidelines and within agreed timescales
  • Identify stock package issues, and take corrective action, informing the Area Manager when out of direct control
  • Effectively manage all promotions and discounts ensuring they are actioned in line with Company guidelines
  • Identify trends and make suggestions to enhance product performance.

FAQs

What is the job title for this position?

The job title for this position is Counter Lead at John Lewis.

What are the working hours for the Counter Lead role?

The working hours for the Counter Lead role are 37.5 hours per week.

What is the main responsibility of the Counter Lead?

The main responsibility of the Counter Lead is to support their Brand in driving sales turnover and market share while consistently focusing on the consumer.

What type of environment should candidates have experience in?

Candidates should have experience in a fast-paced retail and/or consumer-facing environment.

What are some key skills required for the Counter Lead position?

Key skills required include effective communication, organisation, prioritisation skills, and the ability to drive self-development.

Is experience in retail management necessary for this position?

Yes, experience in a fast-paced retail and/or consumer-facing environment is necessary.

Will I be responsible for managing stock and deliveries?

Yes, the Counter Lead will be responsible for ensuring deliveries, stock movements, and associated administration are completed within agreed Company timeframes.

How does the Counter Lead contribute to sales performance?

The Counter Lead contributes to sales performance by maximising sales through selling, providing excellent service, maintaining retail standards, and utilising commercial reports for decision-making.

Are there any health and safety responsibilities associated with the role?

Yes, the role includes ensuring a safe working environment for consumers and adhering to health and safety responsibilities to achieve acceptable grades during audits.

Is there potential for career development in this role?

Yes, the position allows for driving self-development and can lead to further career opportunities within the company.

Will there be training provided to keep product knowledge up to date?

Yes, the role involves using digital tools to ensure knowledge of product is kept up to date to deliver an industry-leading experience.

Do I need to manage customer complaints and refunds?

Yes, the Counter Lead is responsible for managing all refunds and complaints in line with Company guidelines.

Is this position full-time or part-time?

This position is full-time.

What are the key performance indicators for this role?

Key performance indicators include sales turnover, consumer satisfaction, adherence to guidelines, and execution of marketing initiatives.

What strategies are expected for consumer recruitment and retention?

The Counter Lead is expected to deliver a consumer recruitment and retention strategy to grow a loyal consumer base.

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The Estée Lauder Companies Inc.

Retail & Consumer Goods
Industry
10,001+
Employees
1946
Founded Year

Mission & Purpose

The Estée Lauder Companies Inc. is one of the world’s leading manufacturers, marketers, and sellers of quality skin care, makeup, fragrance, and hair care products, and is a steward of outstanding luxury and prestige brands globally. The company’s products are sold in approximately 150 countries and territories under brand names including: Estée Lauder, Aramis, Clinique, Lab Series, Origins, M·A·C, La Mer, Bobbi Brown Cosmetics, Aveda, Jo Malone London, Bumble and bumble, Darphin Paris, TOM FORD, Smashbox, AERIN Beauty, Le Labo, Editions de Parfums Frédéric Malle, GLAMGLOW, KILIAN PARIS, Too Faced, Dr.Jart+, and the DECIEM family of brands, including The Ordinary and NIOD.

Benefits

  • Wellness Programs

    Helping employees optimize their physical and emotional wellness is essential to our success and theirs. We connect employees with fitness and mindfulness classes and robust wellbeing programs to enrich many areas of their lives. We create teams and arrange employee and family member participation in community events.

  • Financial Benefits

    Programs Our employees’ financial health is important. In some countries, benefits offered may be in the form of social and employer-provided plans that deliver financial support at retirement. In other areas, we continually review options to introduce voluntary employee benefits where such programs are available.

  • Insurance and Protection

    Wherever possible we offer a baseline of benefits to help improve employees’ security and financial protection, such as life insurance, accident insurance and other programs, many of which are automatically provided by the company.

  • Health Care Benefits

    Our programs support employees’ health and welfare and that of their families, inclusive of all definitions of family. These offerings may be stand-alone or complementary to a country’s socialized benefits, where provided.