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OT Coordinator

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NMC Healthcare

1mo ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Healthcare
  • Sharjah

AI generated summary

  • You should have a preferred Bachelor’s degree.
  • You will manage surgical listings, coordinate patient information, communicate with healthcare teams, and ensure accurate scheduling while providing excellent patient service and support.

Requirements

  • Bachelor’s degree preferred

Responsibilities

  • Responsible to collaborate with a multidisciplinary group to compile, communicate, and complete accurate surgical listing information in a timely manner which includes:
  • Collecting data to provide information regarding patient information and surgical listing process.
  • Transcribing, entering, proofing and editing surgical listing information.
  • Transcribing, entering, proofing and editing KPI such as cancellations.
  • Maintaining current accurate surgical assignments.
  • Providing patient instructions and assessing patient understanding.
  • Communicating and coordinating surgical listing information.
  • Monitoring physician privileges for surgical allocations.
  • The OT Coordinator collaborates with the health care team to support patient activity.
  • Treats patient and/or customer service as a top priority.
  • Develops supportive relationships with patient/significant others, maintaining a professional role.
  • Answers the phone promptly and assists the caller in a courteous manner.
  • Relays complete and accurate messages promptly.
  • Exercises independent judgment in providing information in compliance with established institutional policies.
  • Demonstrates excellent communication skills.
  • Coordinates patient’s hospital arrival time.
  • Communicates appropriate hospital arrival time to patient/family verbally and to appropriate department via surgical list.
  • Provides patient instruction by utilizing communication techniques and teaching strategies appropriate to the age and abilities of the patient.
  • Anticipates patient/family’s informational needs.
  • Provides patient information with respect for patient’s privacy, uniqueness, personal preference and cultural/religious beliefs.
  • Effectively manages anger, emotion and frustration.
  • The OT Coordinator is responsible to provide the institution with accurate surgical listing information and to provide the patients with adequate OT room availability.
  • Obtains pertinent patient and surgical information to facilitate care delivery based on individual patient needs (MRN, procedure’s name, time, length, material).
  • Organizes surgical list in collaboration with OT Nurse/Anesthetist Head to ensure availability of equipment, staff and instrumentation.
  • Assesses and coordinates with the appropriate department approvals and confirmations.
  • Follows appropriate format accurately.
  • Enters data for pre-scheduled cases for next day surgery on the Hospital Information System.
  • Identifies surgeon absences from Surgeon’s schedule and enters information into the register and computer.
  • Prints initial surgical list.
  • Proofs the surgical list with strong attention to detail with Nurse manager/ Anesthetist Head.
  • The booking clerk considers factors related to safety, effectiveness, and cost in the surgical listing process.
  • Completes assignments in a timely manner.
  • Uses systems available for scheduling procedures.
  • Maintains flexibility, sensitivity and good judgment during the listing process.
  • Suggests changes for efficiency and provides solutions for problems.
  • Maintains an organized system for documents, both electronically and manually.
  • Copies, assembles and distributes surgical lists, as directed.
  • Assists in routing and distributing incoming mail to appropriate areas.
  • Complies with all policies and procedures relevant to the area.
  • Reports promptly any complaints, or incidents relating to the OT unit, ensuring that a prompt and appropriate response is made in accordance with best practice and hospital procedures.
  • Provides evidence of annual competence, for example, confidentiality, safety and emergency plans.
  • Responsible to update self and keep informed of current developments in Department of Surgical Services practice.
  • Attends educational programs and in services.
  • Contributes to the professional development of peers, colleagues and others by sharing knowledge and skills with staff members in formal/informal teaching/practice settings.
  • Participates in he/his self-performance appraisal on a regular basis, identifying areas of strength and areas for professional/practice development.
  • Demonstrates assignment flexibility according to the department’s needs as may be delegated or assigned by senior staff.

FAQs

What are the primary responsibilities of the OT Coordinator?

The primary responsibilities of the OT Coordinator include collaborating with a multidisciplinary team to compile and communicate accurate surgical listing information, managing patient instructions, monitoring physician privileges, and ensuring accurate surgical assignments.

What qualifications are preferred for the OT Coordinator position?

A Bachelor's degree is preferred for the OT Coordinator position.

How does the OT Coordinator ensure effective patient communication?

The OT Coordinator develops supportive relationships with patients and their families, provides clear patient instructions, anticipates informational needs, and exercises excellent communication skills to maintain privacy and respect for individual preferences.

What is the process for managing surgical bookings?

The OT Coordinator is responsible for obtaining pertinent patient and surgical information, organizing the surgical list in collaboration with the OT Nurse/Anesthetist Head, and entering data for pre-scheduled cases in the Hospital Information System.

How does the OT Coordinator handle complaints or incidents?

The OT Coordinator promptly reports any complaints or incidents relating to the OT unit, ensuring a swift and appropriate response in accordance with best practices and hospital procedures.

What skills are essential for the OT Coordinator position?

Essential skills for the OT Coordinator position include excellent communication, attention to detail, strong organizational abilities, flexibility, and the capacity to manage patient emotions effectively.

Is there an emphasis on professional development for the OT Coordinator?

Yes, the OT Coordinator is encouraged to attend educational programs, participate in self-performance appraisals, and contribute to the development of peers by sharing knowledge and skills in various settings.

How does the OT Coordinator contribute to the quality of surgical services?

The OT Coordinator ensures compliance with all relevant policies and procedures, reports issues promptly, updates their knowledge on current practices, and participates actively in quality improvement initiatives.

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NMC Healthcare

Delivering personalised care that matters.

Science & Healthcare
Industry
10,001+
Employees
1974
Founded Year

Mission & Purpose

NMC Healthcare is one of the largest private healthcare networks in the United Arab Emirates, and the third largest in Oman. Since 1975, we have provided high quality, personalised, and compassionate care to our patients and are proud to have earned the trust of millions of people in the UAE and around the world. ---------------------------------------- DISCLAIMER: Fraudulent Job Offers ---------------------------------------- It has come to our attention that fake job offers have been circulated under the name of NMC Healthcare by certain individuals/entities claiming that they are representatives or subsidiaries or under contract with NMC Healthcare. If you receive any unauthorised, suspicious, or fraudulent offers or interview calls, please send an email to verification@nmc.ae for formal verification. If you believe you have been a victim of a recruitment fraud, you are encouraged to approach the law enforcement agencies immediately.