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Outpatient Receptionist Support Clerk

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South Warwickshire NHS Foundation Trust

3mo ago

  • Job
    Full-time
    Entry, Junior, Mid & Senior Level
  • Healthcare

AI generated summary

  • You must perform clerical duties, provide efficient reception services, communicate professionally, and support patients and staff in outpatient settings.
  • You will handle clerical tasks, manage patient communications, provide a professional reception service, and support medical staff while maintaining a customer-focused environment.

Requirements

  • To carry out clerical duties in all aspects of the computerised Health Records Service within the Warwick and Stratford Outpatient Departments giving support to patients, medical staff and the management process, maintaining an effective customer focused service.
  • To provide an efficient reception, communication and information service for the Outpatient Department, facilitating prompt communications in response to internal and external stakeholders, via phone, email and in person in a courteous and professional manner.
  • To provide a knowledgeable, high quality, resource efficient and customer friendly reception point to the Department.

Responsibilities

  • To carry out clerical duties in all aspects of the computerised Health Records Service within the Warwick and Stratford Outpatient Departments giving support to patients, medical staff and the management process, maintaining an effective customer focused service.
  • To provide an efficient reception, communication and information service for the Outpatient Department, facilitating prompt communications in response to internal and external stakeholders, via phone, email and in person in a courteous and professional manner.
  • To provide a knowledgeable, high quality, resource efficient and customer friendly reception point to the Department.

FAQs

What are the primary responsibilities of the Outpatient Receptionist Support Clerk?

The primary responsibilities include carrying out clerical duties within the computerised Health Records Service, providing efficient reception and communication services, and maintaining a customer-focused service for patients, medical staff, and management.

What skills are required for this position?

Strong communication skills, customer service orientation, proficiency in computerised records systems, and the ability to interact courteously and professionally with stakeholders are essential for this role.

Is prior experience in a healthcare setting necessary?

While prior experience in a healthcare setting is beneficial, it is not explicitly required. However, relevant experience in a clerical or administrative role may be advantageous.

What is the work environment like at South Warwickshire NHS Foundation Trust?

The work environment is progressive and expanding, focusing on delivering high-quality patient care and integrating services across various departments, with a strong emphasis on safety, effectiveness, and compassion.

How does the Trust ensure quality patient care?

The Trust is committed to improving quality through integrating pathways, delivering high levels of productivity, and adhering to its core values of safe, effective, and compassionate care.

Who can I contact for more information about the position?

For further details or to arrange an informal visit, you can contact Domenica Dunne, Outpatient and Reception Manager, at Domenica.Dunne@swft.nhs.uk or call 01926 495321 ext 4053.

What type of organization is South Warwickshire NHS Foundation Trust?

South Warwickshire NHS Foundation Trust is a healthcare provider rated as "Outstanding" by the CQC, serving various hospitals and community services across Warwickshire and beyond.

Are team values important in this role?

Yes, demonstrating the Trust's values of providing safe, effective, and compassionate care is crucial, regardless of the role you perform within the organization.

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South Warwickshire NHS Foundation Trust

Trusted to provide safe, effective, compassionate and inclusive care.

Science & Healthcare
Industry
1001-5000
Employees
2005
Founded Year

Mission & Purpose

South Warwickshire NHS Foundation Trust provides a wide range of healthcare services, including emergency care, outpatient services, and specialized treatments. Their mission is to deliver high-quality, patient-centered care that ensures safety and promotes well-being in the community. They focus on continuous improvement and innovation, engaging with patients and stakeholders to enhance health outcomes. By fostering a collaborative environment among healthcare professionals, they aim to provide effective and personalized care tailored to the diverse needs of the populations they serve.