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Overnight Front Desk Agent

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Soho House & Co

3mo ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Facilities Management
  • Los Angeles
  • Quick Apply

AI generated summary

  • You must have 1+ years in a customer service role, be detail-oriented, communicate well, multi-task, and handle physical tasks like lifting 30 lbs. Flexibility for nights and weekends is essential.
  • You will manage financial inquiries, greet guests, perform concierge duties, handle emails, communicate updates, discuss amenities and room options, and collaborate with team members for seamless service.

Requirements

  • At least 1 year of similar role or customer service / facing role
  • Must be okay with multi-tasking, answering high-volume phone lines and answering inquiries professionally (face to face), timely and to the best of your abilities.
  • Quick learner or have OpenTable, Salesforce, Google Sheets and/or Opera
  • Problem solving skills and bring conflict resolution to any anticipated or current matter
  • Detail oriented, articulate and ability to multi-task in a high-volume and demanding work environment
  • Strong communication skills and ability to understand and follow written and verbal instructions
  • Flexible schedule and ability to work nights, weekends and holiday's (as needed)
  • Must be able to seize, grasp, turn and hold objects with hands.
  • Must be able to make periodical fast paced movements are required to go from one part of the property to others.
  • Must be able to move, pull, push, carry or lift at least 30 pounds.
  • Must be able to occasionally kneel, bend, crouch and climb is required.
  • Must be able to perform physical activities such as lifting, cleaning, and stooping.
  • Must be able to stand, walk, lift, and bend for long periods of time.

Responsibilities

  • Responsible for shift breakdown and financial / accounting related inquiries (i.e. sending folios, fielding disputes, billing, receipts, refund requests) as well as walkout retrievals and keep all lost credit cards in safe
  • Primary point of initial contact for members, guests and staff and must ensure all visitors are welcomed with open arms and provided with top-notch service from the moment they enter a Soho House & Co property
  • Expert in performing all concierge duties as required including, but not limited to; booking cars, tickets to shows, restaurant reservations, spa reservations, etc.
  • Answer incoming emails and inquires via various digital portals members and guests have access to as well as printing/scanning documents for members and guests joining us in rooms (hotel)
  • Responsible for knowing any updates regarding hours of operation, reservation restrictions and matters that will result in change of workflow by communicating with all departments daily
  • Comfortable discussing Soho House amenities, room types, room descriptions, rates and availability as well as suggesting room preferences that increase revenue stream and elevate guest experience
  • Delegate support for members and guests to valet and luggage storage to the bell attendant and/or butler
  • Team player with general phone etiquette and participate in Daily Shift briefings.

FAQs

What are the main responsibilities of the Overnight Front Desk Agent?

The main responsibilities include checking members and guests into the property, receiving payments, balancing cash at the end of shifts, handling inquiries, performing concierge duties, and ensuring excellent customer service.

What qualifications are required for this position?

The candidate should have at least 1 year of experience in a similar role or customer-facing position, along with strong communication skills and the ability to multitask effectively in a high-volume environment.

Is previous knowledge of software like OpenTable or Salesforce necessary?

While not mandatory, familiarity with software such as OpenTable, Salesforce, Google Sheets, or Opera is preferred as it can enhance performance in the role.

What physical requirements must I meet for this position?

You must be able to seize, grasp, turn, and hold objects, perform fast-paced movements, lift at least 30 pounds, and handle physical activities like cleaning and stooping for long periods.

What kind of schedule is expected for the Overnight Front Desk Agent?

Flexibility is key, as the role requires working nights, weekends, and holidays as needed.

Do you offer any benefits for full-time employees?

Yes, full-time employees are eligible for comprehensive benefits including medical, dental, and vision coverage, a 401K retirement fund with a 2% match, paid time off, and career development opportunities.

What training opportunities are available for employees?

Soho House provides an extensive range of internally and externally run courses to help employees develop both technical and managerial skills.

Are there any team events or social activities organized?

Yes, each month, there are various team events such as fitness sessions, cinema screenings, and art classes that employees can sign up for.

Do employees receive meals while on duty?

Yes, employees are provided with a substantial meal free of charge while working in the Houses and Restaurants.

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Soho House & Co

Soho House is a place for our diverse membership to connect, grow, have fun, and make an impact.

Travel & Leisure
Industry
5001-10,000
Employees
1995
Founded Year

Mission & Purpose

Soho House is a company that operates private members' clubs, hotels, and restaurants in various cities around the world. They provide exclusive spaces and services for individuals in creative industries, offering a blend of social, work, and leisure environments. Soho House's ultimate goal is to create inviting and inspiring spaces where like-minded individuals can connect, collaborate, and unwind. Their purpose revolves around fostering a community of creatives, entrepreneurs, and professionals, providing them with a supportive network and a vibrant setting to socialise, work, and relax. Through their distinctive venues and services, Soho House aims to facilitate collaboration, nurture creativity, and enhance the well-being of their members.