Overnights Team Leader - 3 Month Fixed Term Contract

River Island

15d ago

Job
Full-time
Entry & Junior Level
Customer Relations
People, HR & Administration
London

AI generated summary

You must excel in communication, customer focus, operations, team development, and budget awareness, ensuring a safe, profitable, and inclusive store environment.
You will lead team briefs, drive KPIs, ensure health and safety compliance, manage stock, coach staff, and foster a customer-focused, inclusive culture while analyzing performance data.

Requirements

COMMUNICATION
Set up team briefs and communicates / cascade the store actions and targets
Check’s business communication channels and drives actions to achieve priorities
Effectively delegates accountabilities within the store team
Communicates and champions current business initiatives
Clear and concise communication when leading visits in your store when stepping up in management absence.
CUSTOMER FOCUS
Works with the management team to actively look at ways to improve a customer focused culture in store and within the team
Drives conversion, footfall, and all service KPIs in store
Frequently adjusts approach to ensure customer needs are met and to improve service
OPERATIONS
Creates a safe & secure working environment for self, colleagues, and customers by working with the Management Team in complying with all Health and Safety & Retail Risk legislation, policies & procedures.
Supports the Management Team in ensuring that all Health and Safety & Retail Risk training is completed and up to date for yourself team.
Completes price events and promotional activity in line with company communication
Drives delivery process and productivity in line with company expectations
Ensures daily replenishment and size availability checks are completed to company timescales.
Works with the management team to action daily stockroom walkthroughs and identify product opportunities
VISUAL & COMMERCIAL
Supports with implementing and maintaining exceptional company layouts, sale launches and visual merchandising guidelines and standards.
Conduct daily walkthroughs in store, identifying areas that need visual attention in Management absence.
Analysis of data using company tools to ensure that the Commercial File is up to date and opportunities are identified and action taken. Has a good knowledge of your store profile and performance
PEOPLE
Supports with proactively recruiting the best team, ensuring a thorough induction is completed
Develop and coach Sales Advisors, providing feedback in a prompt, constructive, and encouraging manner ensuring follow up is carried out where necessary
Able to have difficult conversations, acting in the best interest of the store and individual
Competent in acting as a note taker in formal meetings and knowledgeable on people processes
Supports a culture of recognition in store
Encourages a Diverse and Inclusive culture where everyone feels included
COST & BUDGETING
Is aware of store performance and controllable costs within the store and actions needed to improve.
Checks daily deployments to ensure staffing levels are sufficient to achieve store priorities and service KPIs

Responsibilities

Set up team briefs and communicates / cascade the store actions and targets
Check’s business communication channels and drives actions to achieve priorities
Effectively delegates accountabilities within the store team
Communicates and champions current business initiatives
Clear and concise communication when leading visits in your store when stepping up in management absence.
Works with the management team to actively look at ways to improve a customer focused culture in store and within the team
Drives conversion, footfall, and all service KPIs in store
Frequently adjusts approach to ensure customer needs are met and to improve service
Creates a safe & secure working environment for self, colleagues, and customers by working with the Management Team in complying with all Health and Safety & Retail Risk legislation, policies & procedures.
Supports the Management Team in ensuring that all Health and Safety & Retail Risk training is completed and up to date for yourself team.
Completes price events and promotional activity in line with company communication
Drives delivery process and productivity in line with company expectations
Ensures daily replenishment and size availability checks are completed to company timescales.
Works with the management team to action daily stockroom walkthroughs and identify product opportunities
Supports with implementing and maintaining exceptional company layouts, sale launches and visual merchandising guidelines and standards.
Conduct daily walkthroughs in store, identifying areas that need visual attention in Management absence.
Analysis of data using company tools to ensure that the Commercial File is up to date and opportunities are identified and action taken. Has a good knowledge of your store profile and performance
Supports with proactively recruiting the best team, ensuring a thorough induction is completed
Develop and coach Sales Advisors, providing feedback in a prompt, constructive, and encouraging manner ensuring follow up is carried out where necessary
Able to have difficult conversations, acting in the best interest of the store and individual
Competent in acting as a note taker in formal meetings and knowledgeable on people processes
Supports a culture of recognition in store
Encourages a Diverse and Inclusive culture where everyone feels included
Is aware of store performance and controllable costs within the store and actions needed to improve.
Checks daily deployments to ensure staffing levels are sufficient to achieve store priorities and service KPIs

FAQs

What is the duration of the Overnights Team Leader position?

The position is a 3-month fixed-term contract.

What responsibilities does the Overnights Team Leader have?

Key responsibilities include communication, customer focus, operational support, visual and commercial merchandising, team development, and cost and budgeting management.

Is there a specific focus on customer service in this role?

Yes, there is a strong focus on driving conversion, footfall, and service KPIs to enhance customer satisfaction.

What kind of team culture does River Island promote?

River Island promotes a diverse and inclusive culture where everyone feels included and supported.

Are there any employee discounts available?

Yes, employees receive a generous 50% staff discount and a uniform allowance.

Does River Island offer opportunities for career progression?

Yes, there is a strong focus on progression with opportunities for training and upskilling throughout Retail and Head Office.

What benefits are provided to employees in terms of holidays?

Employees receive 28 days of paid holiday, inclusive of Bank Holidays, with the option to buy additional holiday.

How does River Island support its employees' well-being?

River Island offers various programs, including RI Rewards for financial benefits, Kindness Cupboards for essential support, and enhanced family leave options.

Is there support for health and safety in the workplace?

Yes, the role involves creating a safe and secure working environment in compliance with Health and Safety and Retail Risk legislation.

Does the company promote any charitable initiatives?

Yes, River Island has a 'Giver Island' scheme that encourages employees to give to charitable causes and supports them with matched funding.

River Island

This is life on the Island

Retail & Consumer Goods

Industry

5001-10,000

Employees

Mission & Purpose

Family owned from day one, we’ve been a big part of life on the UK high street for over 70 years. Today, still guided by shared values and a clear focus on our customers, we’re one of the strongest and most successful fashion brands around. And we’re changing like never before – exploring new ways to connect with our customers in person and online. And our talented Islanders are thinking differently about everything from products and stores to wellbeing and sustainability. The result is an energising culture you’ll love, work that’ll stretch you, a career you can build and a brand you’ll be proud to belong to. This is life on the island. Come and be part of it.