P&C Services, Professional (French Speaker)

Vestas

2mo ago

Applications are closed

Job
Full-time
Mid Level
Data
People, HR & Administration

Requirements

3+ years' experience in HR, Data Management, Operations, or employee service Support. If you lack HR experience but possess language skills in French and are eager to learn about the HR domain, you are still eligible to apply
Effective communication skills (both verbal & written) with an ability to respond to customer queries
Proficiency in MS Office (Excel, Word, Access, and PowerPoint)
Open-minded, integrity, self-motivated, and a good team member
Possess a desire and attitude to go above and beyond in resolving issues. Ability to apply judgment to address customer needs; including asking critical questions and able to validate justifications provided
Ability to maintain highly confidential and sensitive information. Also compliant with GDPR rules
Work according to shift schedule is required
Must have comprehensive planning, coordination, and organizational skills
Additional Language Expertise - French
Multi-tasking experience in a fast-paced environment, completing work tasks with speed and accuracy in a detailed work environment
Experience with process improvement methodologies and change implementation
Experience in ERP (SAP SuccessFactors, SAP HCM)
Experience in Ticketing Solutions (Service Now)
Ability to work with/maintain documents on a SharePoint and Service now Knowledge Base Article is desirable
Operational efficiency and compliance
Adapts to new information swiftly
Customer service orientation
End-to-end process understanding, incl. dependencies towards payroll
Great communicator & solid stakeholder management
Digital solution orientation & good understanding of logical data patterns
Open-minded and open to change
Ability to work individually and collaboratively
Quality Orientation
Willing to work on a night shift schedule

Responsibilities

Implement HR-related transactions, troubleshoot issues with data and tools, and undertake special projects and data audits as required
Ensure the accurate and timely entry of high-quality data within SLA, considering priority and complexity
Operate in a highly data-sensitive environment, upholding Data Privacy and adhering to confidentiality requirements to prevent compliance policy breaches
Propose solutions for process deficiencies and actively contribute to the ongoing improvement process
Independently address complex internal or external partner issues, advocating for the partner/customer and influencing decision-making on deliverables
Provide customer support globally by collaborating with internal partners (HR Business Partners, Regional Service Desk) and other stakeholders, resolving transaction problems, and autonomously handling exceptions with discretion
Engage in the testing of new system features and process redesigns, and suggesting changes to improve systems/ processes for improved operational efficiency
Maintain and update Internal and External Knowledge Base with content on policies, procedures, and FAQs, sharing acquired knowledge and experience
Aim continually to enhance customer satisfaction and minimize complaints in the delivery of HR Operations Services
Should be able to work effectively in a team and should be willing to assist others
Should have the ability to make decisions that impact customer service levels with a sense of urgency
Should be able to balance responsibilities & able to complete work tasks with speed, accuracy, and quality in a fast-paced environment

FAQs

What are the primary responsibilities of the P&C Services Professional?

The primary responsibilities include implementing HR-related transactions, troubleshooting issues, ensuring accurate data entry, proposing process improvements, providing global customer support, and maintaining knowledge bases.

Is proficiency in French required for this role?

Yes, proficiency in French is required as it is a key language for this position.

What experience is required for this position?

A minimum of 3 years' experience in HR, Data Management, Operations, or employee service support is required. However, candidates with strong French language skills and a willingness to learn about HR can also apply.

Where is this position based?

The position is based out of Pasay, Manila, with a hybrid work setup that requires a minimum of 10 days onsite per month.

What tools and systems should candidates be familiar with?

Candidates should have hands-on expertise in SAP SuccessFactors, SAP HR, and Ticketing solutions such as ServiceNow.

Are there opportunities for professional development in this role?

Yes, the position offers great professional and personal development opportunities in an inspiring international work environment.

What benefits are provided to employees?

Employees receive benefits such as a fitness subsidy, health insurance, pension plans, life insurance, medical and travel allowances, among others.

Is shift work required for this position?

Yes, work according to a shift schedule is required.

How does Vestas promote diversity and inclusion in the workplace?

Vestas encourages individuals from all backgrounds to apply and values different experiences, skills, and perspectives to drive innovation and success.

What is the application deadline for this position?

The application deadline is on or before the 30th of November 2024.

Vestas

Energy

Industry

10,001+

Employees

Mission & Purpose

Vestas is the energy industry’s global partner on sustainable energy solutions. We design, manufacture, install, and service wind turbines across the globe, and with +154 GW of wind turbines in 87 countries, we have installed more wind power than anyone else. Through our industry-leading smart data capabilities and +132 GW of wind turbines under service, we use data to interpret, forecast, and exploit wind resources and deliver best-in-class wind power solutions. Together with our customers, Vestas’ more than 29,000 employees are bringing the world sustainable energy solutions to power a bright future.