FAQs
Is this role primarily site-based?
Yes, the role is primarily site-based, and the ability to travel to any site at short notice is vital.
What are the key responsibilities of the PALS Officer?
The key responsibilities include providing confidential advice and support to patients, resolving problems and concerns quickly, answering general queries about a patient’s care, and explaining the NHS Complaints Procedure.
What skills are required for this position?
Excellent communication (verbal and written), organization, time management skills, and a proactive approach are required for this position.
Is a person-centred approach important in this role?
Yes, a person-centred approach is always required, and it is essential to understand the needs of patients and their families.
What type of experience is desirable for this role?
Experience in customer service, patient support, or a similar role within a healthcare environment is desirable.
Are there opportunities for professional development in this role?
Yes, the Trust supports professional development and continuous learning in alignment with its values of improvement and excellence.
Who can I contact for more information about this position?
You can contact Katie Harris, the Complaints & Patient Services Manager, at katie.harris@ouh.nhs.uk or by calling 07881615199 for further details or informal visits.
What values does the Oxford University Hospitals NHS Foundation Trust uphold?
The Trust upholds values of compassion, respect, learning, delivery, improvement, and excellence, focusing on delivering compassionate excellence in healthcare.
Is teamwork emphasized in the PALS Team?
Yes, the department has a teamwork ethic, supporting each other to provide the best service to patients and their families.
What type of service does the PALS team provide?
The PALS team provides a professional, supportive, informal, impartial, and confidential service to patients, carers, and the public.