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Paralegal – New Client Enquiries

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Co-op

12d ago

  • Job
    Full-time
    Junior & Mid Level
  • Legal
  • Manchester

AI generated summary

  • You need experience in medical negligence enquiries, strong organizational skills, attention to detail, effective prioritization, excellent communication, and teamwork abilities.
  • You will handle client inquiries, gather case details, document history, transfer cases to fee earners, follow up on contact strategies, and compassionately discuss outcomes with clients.

Requirements

  • previous experience of handling new client enquiries within medical negligence
  • great organisational skills with a keen eye for detail
  • the ability to prioritise work to meet our service level agreements
  • excellent telephone manner with the ability to communicate professionally and sensitively with clients
  • the ability to work well individually and within a team

Responsibilities

  • make initial contact with clients who have enquired through a high volume of webform/PPC/inbound calls in relation to new medical negligence enquiries
  • take a chronology of what has happened to the client and get a thorough understanding of how the incident has affected the client
  • make sure that all history notes are recorded within our case management system
  • send cases over to a fee earner when required and send cases to be risk assessed when required
  • follow contact strategy where clients haven’t been able to answer the phone
  • collect and chase for complaint correspondence when required
  • compassionately talk with clients in relation to their outcomes

FAQs

What is the salary for the Paralegal position?

The salary for the Paralegal position is £25,000 plus excellent benefits.

What are the working hours for this role?

The working hours are 37.5 hours per week, Monday to Friday.

Is this position permanent?

No, this position is a 6-month fixed-term contract.

Where is the office located?

The office is located in Manchester city centre, M60 0AG.

How often do I need to work in the office?

You will be required to work in the office one day a month in a hybrid working arrangement.

What will my main responsibilities be?

Your main responsibilities will include contacting new clients regarding medical negligence enquiries, recording case histories, and sending cases to fee earners for assessment.

Is previous experience required for this role?

Yes, previous experience handling new client enquiries within medical negligence is preferred.

What skills are essential for this role?

Essential skills include great organizational abilities, attention to detail, excellent telephone communication, and the ability to work both independently and as part of a team.

What benefits does Co-op offer to its employees?

Co-op offers competitive salaries, coaching and training, a pension with up to 10% employer contributions, an annual incentive scheme, 28 days of holiday (increasing to 32 with service), discounts on Co-op products, and access to a pay management app.

How does Co-op support diversity and inclusion in the workplace?

Co-op actively builds diverse teams and welcomes applications from everyone, promoting an inclusive work environment where all colleagues have equal opportunities.

Is there a recruitment process for applicants with disabilities?

Yes, Co-op is part of the Disability Confident scheme and will make reasonable adjustments during the recruitment process. They offer interviews to disabled candidates who meet the minimum criteria.

Will I need to complete an assessment as part of the application process?

Yes, you will need to complete an online assessment that typically takes between 45-60 minutes, except for current Co-op colleagues.

Co-op

Co-operating for a fairer world

Retail & Consumer Goods
Industry
10,001+
Employees
1863
Founded Year

Mission & Purpose

We’re one of the world’s largest consumer co-operatives, owned by millions of members. We’re the UK’s fifth biggest food retailer with more than 2,500 local, convenience and medium-sized stores. We’re also: the UK’s number 1 funeral services provider a major general insurer a growing legal services business As well as having clear financial and operational objectives and employing nearly 70,000 people, we’re a recognised leader for our social goals and community-led programmes. We exist to meet members’ needs and stand up for the things they believe in. So, the more successful we are, the more we can give back to you and your local community. That’s why we’re different.